Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Subscribe to Our Youtube Channel
Related Manuals for Xorcom XP0120
Summary of Contents for Xorcom XP0120
- Page 1 XP0120(P) IP P HONE ANUAL Xorcom Ltd. www.xorcom.com...
-
Page 2: About This Guide
Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Xorcom Ltd. www.xorcom.com... - Page 3 This page is intentionally left blank. Xorcom Ltd. www.xorcom.com...
-
Page 4: Table Of Contents
Contact Management ..........................13 Local Directory ..........................13 Blacklist ............................16 Remote Phonebook ........................16 Broadsoft ............................17 LDAP ............................17 Other Settings ............................18 Key as Send ..........................18 Hot Line ............................19 Headset Prior ..........................19 Xorcom Ltd. www.xorcom.com... - Page 5 DND ............................. 31 Call Forward ..........................32 Intercom ............................32 During an Active Call ........................... 33 Mute .............................. 33 Call Hold ............................33 Call Waiting ..........................34 Call Transfer ..........................34 3-way Conference ......................... 35 Network Conference ........................35 Xorcom Ltd. www.xorcom.com...
- Page 6 Speed Dial ............................ 49 BLF ............................... 50 BLF List ............................50 Voice Mail ............................. 51 Pick Up ............................51 Group Pick Up ..........................51 Call Park ............................52 Intercom ............................52 DTMF ............................53 Prefix ............................53 Xorcom Ltd. www.xorcom.com...
- Page 7 SIP Diversion Display .......................... 66 Suppress DTMF Display ........................67 Tone Settings ............................67 Voice ..............................68 Ring ..............................68 Connecting the XP0020 Expansion Module ..................69 Features of the XP0020 Expansion Module ..................70 Trouble Shooting .................. 72 Xorcom Ltd. www.xorcom.com...
-
Page 8: Getting Started
Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter Xorcom Ltd. www.xorcom.com... - Page 9 Xorcom Ltd. www.xorcom.com...
-
Page 10: Assembling The Phone
IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list： Attach the Stand Connect Handset and Headset Connect Network and Power Xorcom Ltd. www.xorcom.com... - Page 11 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. Xorcom Ltd. VIII www.xorcom.com...
- Page 12 If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The phone can also share the network with other network device such as a PC (personal computer). It is an optional connection. Xorcom Ltd. www.xorcom.com...
-
Page 13: Configuration And Registration
Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. Please contact your system administrator. Account Settings The phone attempts to register to the SIP server using the account/registrar data provided by the automatic or manual initialization. Xorcom Ltd. www.xorcom.com... -
Page 14: Configuring Via Keypad
Network->WAN Port /PC Port/VLAN/Webserver Type/802.1x Settings/VPN to configure the network settings. Account Settings: Press Menu->Settings->Advanced Settings, enter the password, and select Accounts to configure the account settings. Refer to Configuring via Web Page above for the parameter details. Xorcom Ltd. www.xorcom.com... -
Page 15: Overview
XP0120 Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered, and blink when someone calls in or there is a call on mute. -
Page 16: Led Instruction
XP0120 Enterprise IP Phone Overview Navigation Keys Press the navigation keys to navigate in the display menus, confirm or cancel actions. Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: ：... -
Page 17: Icon Instruction
XP0120 Enterprise IP Phone Overview Table 2 DSS Keys set as BLA (Bridged Line Appearances) LED Status Description Steady green All of the members are in idle status Steady red Some part(s)is seizing the line Blinking green 300ms Some part(s) is ring-back... -
Page 18: User Interface
XP0120 Enterprise IP Phone Overview Icon Description Input Method: numbers Input Method: multi-lingual letters in lower case Input Method: multi-lingual letters in upper case Call mute Call hold Voicemail Call forward DND(Do not Disturb) Auto answer In handset mode In headset mode... - Page 19 XP0120 Enterprise IP Phone Overview The available configurations on Phone UI and Web UI: Phone Options Phone UI Web UI Status --IP --MAC √ √ --Firmware --Network --Phone --Accounts Features --Call Forward √ --Call Waiting √ --DSS Keys √ --Key as Send √...
- Page 20 XP0120 Enterprise IP Phone Overview Phone Options Phone UI Web UI SIP Account --User Option √ --Account Active √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ --Register Status √ √ --Server Option --SIP Server √...
-
Page 21: Customizing Your Phone
XP0120 Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the phone user interface or the web user interface. This option allows you to review: Network status: IP Address, Mac Address, Gateway, DNS, WAN, LAN, etc. -
Page 22: Time And Date
XP0120 Enterprise IP Phone Customizing Your Phone To change the language of phone user interface via phone user interface:： 1) Press Menu->Settings->Basic Settings->Language. 2) Press the navigation keys to select the desired language. 3) Press the Save hot key to save the change. -
Page 23: Keypad Lock
XP0120 Enterprise IP Phone Customizing Your Phone 3) Press the navigation keys or Switch hot key to select the desired date format from the Date Format field. The IP phone can support 7 kind of date display format. 4) Press the Save hot key to save the change and return to the previous screen. -
Page 24: Configuring Via Web Page
XP0120 Enterprise IP Phone Customizing Your Phone You can lock the following specific keys: Menu Key: The Menu hot key cannot be used until unlocked. You cannot access the menu of the phone. Function Keys: The hard function keys cannot be used until unlocked. You cannot access the History, Message, Conference, Hold, Mute, Transfer, Redial, √, X keys, volume adjustment keys, navigation keys, DSS keys, and... -
Page 25: Audio Settings
XP0120 Enterprise IP Phone Customizing Your Phone Audio Settings Volume Sender Volume You can adjust the sender volume of headset/handset/speakerphone via web user interface. To adjust the sender volume via web user interface: 1) Click on Phone->Features. 2) Enter the desired volume in the Headset Send Volume, Handset Send Volume or Handfree Send Volume field. -
Page 26: Ring Tones
XP0120 Enterprise IP Phone Customizing Your Phone 4) Press the OK hot key to save the change or the Back hot key to cancel. You can also adjust the ringer volume by pressing the volume adjustment keys when the phone is idle. -
Page 27: Codec Selection
XP0120 Enterprise IP Phone Customizing Your Phone Note: 1. The ring tone file format must be in 16bits WAV format (via Ulaw Compression), 8K sample rate (monophony). 2. Blank or other special characters cannot be included in the file name. - Page 28 XP0120 Enterprise IP Phone Customizing Your Phone 4) Press the navigation keys or Switch hot key to select the desired account which you want to assign the contact to. 5) Press the navigation keys or Switch hot key to select a ring tone for the contact.
- Page 29 XP0120 Enterprise IP Phone Customizing Your Phone 4) Press the OK hot key to confirm the operation or the Cancel hot key to cancel. To move a contact to the blacklist via phone user interface: 1) Press Dir-> Local Directory.
-
Page 30: Blacklist
XP0120 Enterprise IP Phone Customizing Your Phone Blacklist If you add a contact to blacklist, then the call from this contact cannot get through. To add a contact to blacklist via phone user interface: 1) Press Dir->Blacklist. 2) Press the Add hot key. -
Page 31: Broadsoft
XP0120 Enterprise IP Phone Customizing Your Phone It will go to the corresponding URL address to download the contact information. Note: 1. This IP phone can support 5 remote phone books at most. 2. Every contact in the remote phone book can set several phone numbers. -
Page 32: Other Settings
XP0120 Enterprise IP Phone Customizing Your Phone there are inquiring for a number. It will show on the LCD screen and let the user to choose. You can enable or disable the LDAP Lookup for PreDial/Dial feature via web user... -
Page 33: Hot Line
XP0120 Enterprise IP Phone Customizing Your Phone 2) Select the desired send key from the pull-down list of Key As Send. 3) Click Confirm to save the change. You can enable or disable the Send Pound Key feature when the pound key is configured as send key. -
Page 34: Dual Headset
XP0120 Enterprise IP Phone Customizing Your Phone 3) Click Confirm to save the change. Note: The headset icon on the LCD screen or the Headset key in steady green indicates that the headset mode is activated. Dual Headset Dual headset allows users to use two headsets. To use this feature, you must connect your headsets to headset jack and handset jack respectively. -
Page 35: Auto Redial
XP0120 Enterprise IP Phone Customizing Your Phone 5) Press the navigation keys or Switch hot key to select Enable/Disable from the Rejection field. 6) (Optional.) Enter the reject on code and reject off code in the Reject On Code and Reject Off Code fields. -
Page 36: Auto Answer
XP0120 Enterprise IP Phone Customizing Your Phone To enable Auto Redial via web user interface: 1) Click on Phone->Features. 2) Select Enabled from the pull-down list of Auto Redial. 3) Enter the desired value in the Auto Redial Interval and Auto Redial Times fields. -
Page 37: Missed Call Log
XP0120 Enterprise IP Phone Customizing Your Phone Missed Call Log You can configure whether to save the missed calls to the call history record or not. To configure Miss Call Log via web user interface: 1) Click on Account->Basic. 2) Select Enabled/Disabled from the pull-down list of Missed Call Log. -
Page 38: Programmable Keys
XP0120 Enterprise IP Phone Customizing Your Phone 4) Press Browse to select a file from you local system. 5) Press Upload to upload the file. 6) Reboot the phone. Then the desired logo will be displayed on the idle screen. -
Page 39: Live Dialpad
XP0120 Enterprise IP Phone Customizing Your Phone 4) Highlight the desired option in the Unselected Softkeys list or Selected Softkeys list, and then click to move to the other list. 5) Click to adjust the layout. 6) Click Confirm to save the change or Reset to Default to reset to the default layout. -
Page 40: Area Code
XP0120 Enterprise IP Phone Customizing Your Phone To configure Dial-now via web user interface: 1) Click on Phone->Dial Plan->Dial now. 2) To add a dial-now rule, enter the desired value in the Dial-now Rule and Account fields and then click Add. -
Page 41: Block Out
XP0120 Enterprise IP Phone Customizing Your Phone Block Out The specific phone numbers can be forbidden to be call out from your IP phone. To configure Block Out via web user interface: 1) Click on Phone->Dial Plan->Block Out. 2) Enter the block out numbers and accounts in the proper fields. -
Page 42: Watchdog
XP0120 Enterprise IP Phone Customizing Your Phone To configure Push XML via web user interface: 1) Click on Phone->Features. 2) Enter the IP address in the PushXML Server IP field. 3) Click Confirm to save the change. WatchDog When WatchDog feature is enabled, phone will auto reboot after 10 seconds if some important process of the phone crash. -
Page 43: Using The Basic Call Functions
XP0120 Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a Call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be showed on the idle screen. -
Page 44: Password Dial
XP0120 Enterprise IP Phone Using the Basic Call Functions 2) Click the number which you want to dial out, and then the phone will dial out the number. 3) Or click on Contacts->Phone Call Info, enter the number in the Dial a Number field, select an account from the pull-down list of Outgoing Identity, and then click Dial to call out. -
Page 45: Call Completion
XP0120 Enterprise IP Phone Using the Basic Call Functions Call Completion Have you encountered such a situation? When you call a contact, but the other side is busy on a call. Do you want the server to inform you immediately when the contact ends the call in order to establish a conversation in time? Call Completion can help you to solve this problem. -
Page 46: Call Forward
XP0120 Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number, such as a cell phone or voice mailbox. The following call forwarding events can be configured: Always: Incoming calls are immediately forwarded. -
Page 47: During An Active Call
XP0120 Enterprise IP Phone Using the Basic Call Functions intercom calls to your extension. 5) Press the navigation keys or Switch hot key to select Enable/Disable from the Intercom Barge field to set whether to answer the incoming intercom calls during a conversation. -
Page 48: Call Waiting
XP0120 Enterprise IP Phone Using the Basic Call Functions To enable Play Hold Tone feature via web user interface: 1) Click on Phone->Features. 2) Select Enabled from the pull-down list of Play Hold Tone. 3) Enter the delay time in the Play Hold Tone Delay field. -
Page 49: 3-Way Conference
XP0120 Enterprise IP Phone Using the Basic Call Functions To perform a Semi-Attended Transfer via phone user interface: 1) Press or the Tran hot key during an active call, the call is placed on hold. 2) Dial the number of the third party (or press the Pool hot key to select an entry from... -
Page 50: Message
XP0120 Enterprise IP Phone Using the Basic Call Functions 3) Select Network from the pull-down list of Conference Type. 4) Enter the conference URI in the Conference URI field. 5) Click Confirm to save the change. To establish a conference: 1) Press or the Conf hot key during an active call, the call is placed on hold. -
Page 51: Text Message
XP0120 Enterprise IP Phone Using the Basic Call Functions 3) Your voice mailbox is called and you are able to listen to your new and old messages. Note: Before retrieving the new voicemail, please make sure that the connecting code has been set on the phone. - Page 52 XP0120 Enterprise IP Phone Using the Basic Call Functions To edit a new text message via web user interface: 1) Click on Phone->SMS. 2) Select an account, enter the target phone number, and compose the message content in the proper fields.
-
Page 53: Using The Advanced Phone Functions
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Refer to Configuration and Registration for the basic account setting information. The following table lists the instruction of the field about the advanced account setting. -
Page 54: Tls
XP0120 Enterprise IP Phone Using the Advanced Phone Functions TLS(Transport Layer Security), an IETF standards track protocol(RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. If you make a call based on TLS and SRTP (Set the transport as TLS and the SRTP as On), the IP phone UI will display the connecting and ring back interface. -
Page 55: Vlan Setting
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Field Name Description Start IP Address Indicate the range of the IP address End IP Address Indicate the range of the IP address To configure PC Port settings via phone user interface: 1) Press Menu->Settings->Advanced Settings. -
Page 56: Lldp
XP0120 Enterprise IP Phone Using the Advanced Phone Functions To configure VLAN settings via web user interface: Click on Network->Advanced->VLAN to do the relating configuration. Contact your system administrator for more information. LLDP The Link Layer Discovery Protocol (LLDP) is a vendor-neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network. -
Page 57: Maintenance Tasks
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 3) Click Confirm to save the change. Note: Contact your system administrator for more information about the HTTPS. IP phone also support Internet Protocol Version 6. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode ... -
Page 58: Reboot
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Enter the Current Password, New Password and Confirm password. Click Confirm to save the change. To change the user password, refer to the steps introduced above. Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. -
Page 59: Export/Import Configuration File
XP0120 Enterprise IP Phone Using the Advanced Phone Functions To reset to factory via web user interface: 1) Click on Phone->Upgrade. 2) Click Reset To Factory. Note: The reset to factory option must in the admin mode. If you confirm to reset to factory, contact list, call history, account settings, etc will be lost. -
Page 60: Decryption
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 2) Configure the relating settings: PNP Active, DHCP Active, Custom Option, Server URL, Common AES Key, MAC-Oriented AES Key, Repeatedly, Interval, etc. 3) Click Confirm to save the change. The phone will check the server for a new firmware in a specific time, and update automatically if there is a new firmware. -
Page 61: System Log Export
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 3) Enter the time in the Wait Time field. 4) Click Confirm to save the change. When reboot the phone, first a menu come into view. 1) No operation or press the Cancel hot key, it will return to idle status. -
Page 62: Dss Keys Configuration
XP0120 Enterprise IP Phone Using the Advanced Phone Functions This IP phone can support 802.1X. Contact your system administrator for more information. DSS Keys Configuration The phone has 6 DSS keys which are able to set up to 35 functions per key. -
Page 63: Line
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Multicast Paging Group Listening Public Hold Private Hold Shared Line Hot Desking Zero-sp-touch Note: 1. Quick access functions like Intercom and Voicemail must be pre-configured on your PBX in order to work on your phone. -
Page 64: Blf
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 5) Selected a line this functionality will be applied to from the pull-down list of Line. 6) Click Confirm to save the change. This key function allows you to monitor the status (idle, ringing, or busy) of other SIP accounts. -
Page 65: Voice Mail
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 4) Selected a line this functionality will be applied to from the pull-down list of Line. 5) Click Confirm to save the configuration. Voice Mail This key function is configured as Voicemail, which allows you to retrieve voicemail quickly by pressing this key. -
Page 66: Call Park
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 4) Enter the feature code (for example,*79) in the Value field. 5) Selected a line this functionality will be applied to from the pull-down list of Line. 6) Click Confirm to save the change. -
Page 67: Dtmf
XP0120 Enterprise IP Phone Using the Advanced Phone Functions DTMF This key function allows you to send out the desired DTMF number during the conversation. The number needs to be set in advance. To configure the key as DTMF via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 68: Xml Group
XP0120 Enterprise IP Phone Using the Advanced Phone Functions XML Group This key function allows you to access the XML Group quickly. Press the DSS key in the idle state, then you can enter into the XML Group interface. To configure the key as XML Group via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 69: Broadsoft Group
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Broadsoft Group This key function allows you to access Broadsoft Group. Press the DSS key under the idle state, then you can enter into the Broadsoft Group interface. To configure the key as Broadsoft Group via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 70: Transfer
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Transfer This key function allows you to perform the Blind/Attended/Semi-Attended Transfer during a conversation. To configure the key as Transfer via web user interface: 1) Click on DSS Keys->Memory Keys. 2) Select the desired DSS key. -
Page 71: Redial
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Redial This key function allows you to access the Dialed Calls interface when press the DSS key in the idle state, then you can select a call to dial out or add it to the contacts, etc. -
Page 72: Url Record
XP0120 Enterprise IP Phone Using the Advanced Phone Functions URL Record This key function allows you to achieve the call recording capability during the conversation when follows the voice prompts. 1) During a conversation, press the DSS key to start recording. -
Page 73: Group Listening
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 5) Click Confirm to save the change. Note: The multicast address ranges from 224.0.0.0 to 239.255.255.255. Users can also configure the phone to use a default codec for sending Multicast RTP stream via web user interface: 1) Click on Phone ->... -
Page 74: Public Hold
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Public Hold This key function allows particular BLA group to hold or retrieve a call during a conversation To configure the key as Public Hold via web user interface: 1) Click on DSS Keys->Memory Keys. -
Page 75: Hot Desking
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Hot Desking Hot desking is a phone feature that allows accounts to login or logout in an IP phone. After a certain account login, the corresponding configuration of the account will be applied to the phone. -
Page 76: Zero-Sp-Touch
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Key again to enter to the ACD Status page, then select the phone status as Available/ Unavailable). If the phone is set to Available, then the server begins to distribute calls to this phone. - Page 77 XP0120 Enterprise IP Phone Using the Advanced Phone Functions IP addressed may send SNMP requests to the phone. To configure SNMP via web user interface: 1) Click on Network -> Advanced. 2) Scroll to SNMP field and select Enabled from the pull-down list of Enable.
-
Page 78: Action Url
XP0120 Enterprise IP Phone Using the Advanced Phone Functions The phone supports only SNMP v2c. Basic GET requests can be run in order to retrieve information from an SNMP-capable device. For example: >snmpget v2c –c public 192.168.3.10 1.3.6.1.2.1.37459.2.1.5.0 Action URL Action URLs are HTTP GET Requests allowing the phone to interact with web server applications. -
Page 79: Action Uri
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Action URI Opposite to Action URL, Action URI allows the phone to interact with web server applications by receiving and handling HTTP GET requests. To simply verify this feature, you can enter the following string into the browser address bar and press Enter: http://192.168.10.5/cgi-bin/ConfigManApp.com?key=DNDOn... -
Page 80: Sip Diversion Display
XP0120 Enterprise IP Phone Using the Advanced Phone Functions play music on hold. The Music on Hold Server is an application acting as a SIP client which automatically answers to SIP INVITE messages and immediately plays audio from any source located anywhere (LAN, Internet). -
Page 81: Suppress Dtmf Display
XP0120 Enterprise IP Phone Using the Advanced Phone Functions Suppress DTMF Display This feature allows the suppression of DTMF display when a number is dialed during an active call. When the Suppress DTMF Display is disabled, and you press number keys during an active call, the IP phone displays each digit as dialed in the LCD interface. -
Page 82: Voice
XP0120 Enterprise IP Phone Using the Advanced Phone Functions 3) Click Confirm to save the change. Note: Contact your system administrator for more information about the frequency and time period parameters. You can enter up to 8 groups for each tone. -
Page 83: Connecting The Xp0020 Expansion Module
XP0120 Enterprise IP Phone Using the XP0020 Expansion Module Connecting the XP0020 Expansion Module 1. Use the connecting sheet and screw to connect the console module to the IP phone. 2. Attached the Stand Follow the same step to connect the next console module. -
Page 84: Features Of The Xp0020 Expansion Module
XP0120 Enterprise IP Phone Using the XP0020 Expansion Module Features of the XP0020 Expansion Module The XP0020 Expansion Module supports 38 programmable keys. You can configure the programmable key features via phone user interface or web user interface. Long press the desired key on the XP0020 for about 5 seconds, the IP phone will prompt the setting interface of this key on the LCD screen, and then you can configure this key feature. - Page 85 XP0120 Enterprise IP Phone Using the XP0020 Expansion Module Hot Desking Zero-sp-touch Switch You can use the Switch key feature to use up to 38 programmable keys on the Expansion Module. To use Switch key feature, you need to configure the switch key in...
-
Page 86: Trouble Shooting
XP0120 Enterprise IP Phone Trouble Shooting Trouble Shooting I cannot register to the server？ 6) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 7) Check your gateway. - Page 87 XP0120 Enterprise IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the Menu-> Messages->Text Message. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, Click on Phone->Upgrade.
Need help?
Do you have a question about the XP0120 and is the answer not in the manual?
Questions and answers