Returned Material Authorization - Edgetech 4125 SIDE SCAN User Manual

R R ETURNED MATERIAL AUTHORIZATION
Prior to returning any equipment to EdgeTech, a Returned Material Authorization (RMA) number must be
obtained. The RMA will help us identify your equipment when it arrives at our receiving dock and track
the equipment while it is at our facility. The material should be shipped to the address provided in the
EdgeTech Customer Service section. Please refer to the RMA number on all documents and
correspondences as well.
All returned materials must be shipped prepaid. Freight collect shipments will not be accepted. EdgeTech
will pay freight charges on materials going back to the customer after they have been evaluated and/or
repaired.
Never attempt to ship portable topside units in their Storm Case alone.
Although rugged, these cases are not intended to be used as shipping
containers, and the delicate internal components could be damaged if
used in this manner.
The following steps apply only to material being returned from outside the Continental United States.
Follow them carefully to prevent delays and additional costs.
1. All shipments must be accompanied by three copies of your proforma invoice, showing the value
of the material and the reason for its return. If the reason is for repair, it must be clearly stated in
order to move through customs quickly and without duties being charged. Whenever possible,
please send copies of original export shipping documents with the consignment.
2. If the value of the equipment is over $1000, the following Shipper's oath must be sent with the
invoice. This oath can be typed on the invoice, or on a separate letterhead:
"I, ______________________________, declare that the articles herein specified are the growth,
produce, or manufacture of the United States; that they were exported from the United States
from the port of _____________________, on or about _______________; that they are returned
without having been advanced in value or improved in condition by any process of manufacture
or any other means; and that no drawback, or allowance has been paid or admitted hereof."
Signed ______________________________
3. If there is more than one item per consignment, a packing list must accompany the shipment. It
is acceptable to combine the proforma invoice and packing list as long as the contents of each
carton are clearly numbered and identified on the invoice.
4. Small items can be shipped prepaid directly to EdgeTech by FedEx, DHL, UPS, Airborne, etc.
CAUTION!
ix