Software Service Overview; Software Updates And Enhancements - Edgetech 4125 SIDE SCAN User Manual

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S S OFTWARE SERVICE OVERVIEW
EdgeTech provides software services free of charge. The SSA does not address customer-specified
modifications or enhancements. These services may be ordered separately. Furthermore, EdgeTech
software upgrades are meant for the sole use of EdgeTech customer. Any reproduction of EdgeTech
supplied software or file sharing is strictly prohibited.

Software Updates and Enhancements

EdgeTech customers can download new software releases with all modifications and enhancements along
with user's manual changes from the EdgeTech ftp site. Major software issues, should they occur, will be
reported directly to the customer. New software releases consist of the following:
Software enhancements that are not on the price list
Software fixes and changes
Product integration
Documentation updates to on-line help
Tests for compatibility with other modules
Software patches consist of software that has undergone the following:
Minor software enhancements
Software fixes and changes
Software Telephone, Facsimile, and E-mail Support
The SSA entitles EdgeTech customers to contact EdgeTech Customer Service by telephone, facsimile, or
e-mail to report a difficulty, to discuss a problem or to receive advice on the best way to perform a task.
When contacted, EdgeTech Customer Service will do the following:
Respond within 24 hours
Immediately attend to serious problems affecting operations
Attempt to find an immediate work-around
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