Toshiba Strata AirLink Installation Manual page 98

Maintenance and Troubleshooting
Troubleshooting
Status Window
To diagnose problems, there are several reports available that are:
o Base Station channels status
o Loop start lines status
o Call status
o Critical alarms
A software query can be performed also, or as a last resort, the BSIA can be rebooted from the
Status Window.
Alarms
Table 29
Table 29 Alarm Descriptions by Number
Alarm #
(decimal)
48
49
50
51
138
153
161
186
194
203
88
lists possible alarms by its displayed number.
Alarm #
(hex)
NO_MSG_BUFFER_AVAILABLE
The BSIA attempts a system reboot after this alarm occurs. If the system
30
cannot reset, press the reset button to the right of the LEDs. If the problem
persists, contact Toshiba.
SMX_OS_ERROR
The BSIA attempts a system reboot after this alarm occurs. If the system
31
cannot reset itself, press the reset button to the right of the LEDs. If the
problem persists, contact Toshiba.
32 UTAM_CHECK_FAIL_SYSTEM_CLOCK
UTAM_ACTIVATION_NEEDED (UTAM_CHECK_FAIL_NORMAL)
33
Contact Toshiba for an UTAM activation code.
INVALID_HSID_FROM_BS
A handset with invalid handset ID, but valid system ID, tried to make a call.
8A
Compare the handset ID against the user database in the Strata AirLink
Manager and ensure that they match.
INVALID_INCOMING_BCC
99
A bad connection exists between the BSIA and Base Station. Check the
cable.
INVALID_ESN
A handset with invalid Electronic Serial Number (ESN) tried to make a call.
A1
Check the system settings database in the Strata AirLink Manager software
against the handset ESN. Ensure that they are the same.
UTAM_ACTIVATION_NOT_NEEDED
BA
The UTAM activation code is not required.
NO_BS_SANITY_RESPONSE_RECEIVED
C2
Check the cable connections between the BSIA and Base Station.
FAILURE_IN_BS_SW_UPGRADE
CB
The software upgrade process failed. Check the cable connections between
the PC and BSIA and try again.
Description
Strata AirLink Installation Guide 5/00