Appendix B. Faq - HIKVISION DS-6400HDI-T User Manual

User Manual of DS-6400HDI-T Decoder

Appendix B. FAQ


Why cannot ping the decoder?
Check the cable and the switch.
1.
Please refer to Chapter 3 to configure the IP address of the decoder.
2.

Why cannot connect the decoder with client software?
Check the decoder IP address.
1.
Cable is connected.
2.
User name and password of decoder are correct.
3.

Why cannot play back the record files in DVR with decoder?
Check the DVR network connection.
1.
Check the parameters of the playback file.
2.
Check if there are files existed in the selected time duration.
3.

Why cannot decode the stream transported by stream media server?
Check the network connection between decoder and stream media server.
1.
Check if the stream media server port is connected with the port added on decoder.
2.
50