Chapter 13 Faq - HIKVISION DS-6700HFHI/V Series User Manual

DS-6700HFHI/V Series Network HD Encoder User Manual

Why cannot ping the Encoder?
Please refer to Chapter 3 to configure the device's IP being in the same segment as your PC, and check the
cable and switch.

Why the transparent channel has been set, but the encoder still cannot receive data?
Check the connection of encoder.

Why cannot add encoder with software?
1. Check the encoder IP.
2. Make sure the cable is connected.
3. User name and password of encoder are correct.

Why cannot control the connected PTZ camera or speed dome through the encoder?
1. Check the RS-485 connection of the device with the PTZ camera or dome.
2. Check whether the PTZ address, protocol and baud rate of the device are set to be the same with the
connected camera or speed dome.

Why cannot view the video image through IE browser?
1. Check the network connection.
2. Check the user name and password of encoder are entered correctly.
3. Check the port of encoder is entered correctly.

Chapter 13 FAQ

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