Voice/Data Problems; Lan Problems - Vololink VoloAccess User Manual

VoloAccess™

Voice/Data Problems

No voice

Does your account with your Service Provider have voice support?

Check the Telephone handset
Low Data Throughput

From the Admin > Status page, check the Cellular Network Status. The best connection speed
will be available if it reports Logged on WCDMA. There is nothing that can be done to improve data
throughput if the area you are using the VoloAccess in is not serviced by a high speed network.

LAN Problems

No LAN Connection

If you cannot access the local network from a computer that is connected to the VoloAccess, perform
the following actions to identify and solve the problem:

Check that at least one of the LAN connector indicators is On. If not, check that the Ethernet cable is
properly connected or try using another Ethernet cable. Also, the yellow Activity light on the
computer‟s Network Interface Card (NIC) should flash if network traffic is present.

Check that the computer is configured to obtain an IP address automatically using DHCP. If not,
change the computer‟s TCP/IP settings. For further information, see
network configuration

Check that an IP Address has been allocated to your computer by the VoloAccess. To do this,
proceed as follows:

From the Windows Start menu select Run - The Run dialog appears.

Enter cmd as the command to run and press Enter.

The Windows Cmd window appears.

Type ipconfig and press Enter.
The Windows IP Configuration is displayed.
Copyright © Vololink Pty Ltd 2006-2010
or the manual of your operating system.
V1.43 July 2010
User Manual
Checking the Computer‟s
Page 68 of 78