Indicators - Vololink VoloAccess User Manual

VoloAccess™

Indicators

What do the VoloAccess Indicators mean... what are they telling me?
Please refer to VoloAccess
each indicator.
The VoloAccess Signal Strength Indicator and Network Indicators are not On
There are a several possibilities:
●
First, check that the SIM is inserted. If the SIM is missing, please insert the SIM in the correct
orientation. Refer to the diagram under
●
If the SIM is inserted correctly, the most likely cause would be the SIM has the Pin Lock enabled.
The SIM could be locked after entering an incorrect PIN multiple times. The SIM could also be faulty.
●
The dial tone sounds different for PIN lock and PUK lock which, due to obvious limitations, is not
possible to describe here. PIN or PUK lock is best verified using the Admin Web page. Both PIN and
PUK unlocking can be done via the Admin > WAN > 3G Embedded page. On a voice enabled
VoloAccess the PIN can also be entered using the phone keypad. Unlock the SIM using the
telephone keypad by lifting the handset and entering #NNNN# (where NNNN is the SIM PIN) then
replace the handset.
●
If the Network indicator is still not On a few seconds after you have entered the correct PIN/PUK, the
SIM may be faulty or, you have inserted it incorrectly. Remove the SIM and reinsert it, referring to
Installing the SIM.
●
The easiest way to check if a SIM is faulty is to insert it in a mobile phone and attempt to make a call.
If it does not work, the SIM is faulty - you need to contact your service provider to obtain a
replacement.
●
If the VoloAccess still does not work after performing the above steps, please contact your Place of
purchase.
The VoloAccess Signal Strength Indicator is On and the Network Indicator is Off
●
The SIM you are using is not recognized by your service provider. Please contact your service
provider to register your service or have the SIM replaced.
I have entered the APN provided by my Service Provider, but the Network Indicator is still not On.
How do I solve this?
Check the status from the Admin > WAN > 3G Embedded page. If it reports "Not connected", please
●
check the APN entered. Spelling, including spaces, has to be correct for it to be accepted by the
network.
●
On the Admin > Status page check that the SIM State is 'Ready' under Cellular Network Status,
the Network Operator is correct and the Network State is 'Registered <a data capable technology,
EDGE, GPRS, WSDMA etc>'.
●
Confirm that your service provider does not require PPP Authentication. If PPP Authentication is
required, you need to configure the VoloAccess with the correct username and password. Refer to
Configuring PPP Authentication
●
If this does not solve the problem, try turning the VoloAccess off and on again.
●
If this still does not solve the problem, please return the unit to the Place of purchase.
When I pick up the handset, the Telephone Indicator does not flash. Why?
●
If you do not get a dial tone either, the cable between the telephone and VoloAccess is probably the
cause. Replace this cable or, if you have another telephone, try connecting it to the VoloAccess.
●
If you do have a dial tone, check that you are able to make phone calls. If you can, the phone
Indicator may be faulty. Please return the unit to the Place of purchase.
Copyright © Vololink Pty Ltd 2006-2010
Indicators. There you will find a comprehensive description of the function of
Installing the
for further information.
V1.43 July 2010
SIM.
User Manual
Page 63 of 78