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Summary of Contents for Vololink VoloAccess
- Page 1 3G+ Convergent Wireless Terminal Voice Data ANUAL...
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Page 2: Table Of Contents
Getting Started ............................6 How to use this Manual ........................6 Conventions used in this Manual ......................6 VoloAccess variants covered by this Manual ..................6 Installing the SIM (Subscriber Identity Module) ................. 7 Removing the SIM ..........................8 VoloAccess Connections ........................8 Front Panel Connections ........................ - Page 3 Supplementary Telephone Features (Voice enabled models only) ..........69 Advanced Data Features ........................70 Port Forward ............................70 VPN ..............................70 Time Server ............................70 VoloAccess fails to start normally ...................... 70 WiFi Problems ........................... 71 Glossary ............................... 72 Technical Specification ........................76 Appendix .............................. 77 Federal Communication Commission Interference Statement ............
- Page 4 OPYRIGHT OTICE This document has been prepared and written by Vololink Pty Ltd, and is copyright. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act, no part of it may in any form or by any means (electronic, mechanical, micro copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission from Vololink Pty Ltd.
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Page 5: Safe And Efficient Use
VoloAccess controls the power level at which your VoloAccess transmits. All VoloAccess terminals are designed to operate within the limits for exposure to RF energy set by national authorities and international health agencies. These limits are verified by SAR (Specific Absorption Rate) measurements;... -
Page 6: About The Voloaccess
Internet services in areas where conventional telephone lines either do not exist or are too far from the nearest xDSL enabled exchange. Using the VoloAccess also offers a convenient and cost effective alternative to wireline connections for voice and high speed data services, when mobility is important. -
Page 7: Getting Started
VoloAccess™ User Manual Getting Started The first step is to check that the VoloAccess package that you have purchased is complete. The following is the packing list: Getting Started Guide VoloAccess Base Power Supply Ethernet Cable Antennas CD (Contains the User Manual) If any component is missing, please contact the retailer where you purchased the VoloAccess. -
Page 8: Installing The Sim (Subscriber Identity Module)
USIM (Universal Subscriber Identity Module) correctly describes the identity module used in 3G mobile devices like the VoloAccess. However, SIM which is the identity module used in 2G mobile devices is the term in common usage. For simplicity, the term SIM is used throughout this manual. -
Page 9: Removing The Sim
* The two phone ports on the VoloAccess share a common phone line. If two phones are connected to the VoloAccess, the first handset lifted will get the line and can place a call. While a call is in progress, any attempt to make a call from the second phone results in the busy signal. -
Page 10: Front Panel Connections
VoloAccess™ User Manual Front Panel Connections The following shows the front panel of the VoloAccess and describes the purpose of each connection. USB port – Reserved for WiFi Protected Setup (WPS) button and indicator. Used for establishing WiFi future use. -
Page 11: Voloaccess Indicators
VoloAccess™ User Manual VoloAccess Indicators The following image shows the VoloAccess Indicators and describes what each one represents. Power Mobile Received WLAN Ethernet (LAN) ports (4) Phone (2) Network Signal Strength The following tables describe the behaviour of the indicators. -
Page 12: Local Area Network (Lan)
Phone is receiving a call or dialling out Power up sequence During start up, the VoloAccess flashes the WiFi Protected Setup, Signal Strength and Mobile Network indicators at 1 second intervals for about 10 seconds. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010... -
Page 13: Setting Up The Voloaccess
Do not install the VoloAccess in a bathroom, a wet or damp environment or an outdoor location. ● Do not install the VoloAccess in locations or rooms that contain large amounts of metal, steel or wiring. Locations that contain large amounts of metal inhibit the transmission of Radio Frequency (RF). -
Page 14: Connecting The Voloaccess To A Computer
Connecting the VoloAccess to a Computer The VoloAccess is connected to a computer using one of the four Ethernet (LAN) ports on the back of the unit and the Ethernet port on the computer. Use an Ethernet cable for this purpose. -
Page 15: Checking The Connection
● Click Admin - the Admin Status page is displayed. To switch between SMS and Admin click the Vololink logo in the top left corner of any page - you will be returned to the Index page shown above. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010... -
Page 16: Signal Strength Indicator
VoloAccess™ User Manual If the WAN State is Connected, you are ready to use your VoloAccess to surf the Internet. If this is not the case, continue by checking the configuration of the APN (Access Point Name). Signal Strength Indicator The Admin Status page also displays a graphic readout of the Signal Strength in the top right corner. -
Page 17: Admin
SIM, it is not necessary to configure any settings to make your VoloAccess work. APN (Access Point Name) If your VoloAccess was purchased as a packaged unit including a configured SIM, you do not need to configure the APN (Access Point Name). -
Page 18: Wan
The name of the Interface. Status Displays the current status of the interface. Verified Displays the Verified status. Active The active interface has a blue icon in this field. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 17 of 78... -
Page 19: 3G Embedded
Displays the 3G interface connection status as follows: Connection Status – click 'Refresh' to update the display State IP Address The IP address allocated to the VoloAccess Subnet Mask the network Subnet Mask Primary DNS IP address of the Primary Domain Name Server... - Page 20 Service Provider The name of the service provider that the VoloAccess is connected to. Numeric Location, The Location Area Code and the Cell ID that the VoloAccess is connected to. Cell ID These values are displayed in hexadecimal notation. SIM Status SIM State The state of the SIM installed in the VoloAccess.
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Page 21: Power-On Pin Lock
When Power-on PIN Lock is enabled, all services except emergency calls (voice enabled models only) are not available until the SIM is unlocked. To unlock the SIM using the telephone keypad on a voice enabled VoloAccess: ● Lift the handset and enter #NNNN# (where NNNN is the SIM PIN), then ●... -
Page 22: Change Pin
You are prompted to enter the current (old) PIN as confirmation. ● Enter the current (old) PIN in the editbox provided and click the Apply button. The PIN is now changed. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 21 of 78... -
Page 23: Puk
Click the Apply button. After about 5 - 10 seconds ● The Mobile Network Connection indicator on the VoloAccess turns ON. ● On the Admin Status page, the WAN Status, State changes from Not Connected to Connected. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010... -
Page 24: Failover
(ADSL modem) to implement automatic failover. The connectivity of the WAN interfaces is verified by regular monitoring of reliable hosts. When a DNS lookup of a reliable host via an interface fails, the VoloAccess marks that interface as failed and automatically activates an alternate interface. - Page 25 Defines the preferred order of interface usage. The primary interface is used in preference to the secondary interface until it fails at which time the VoloAccess will switch to the next interface. To change the interface order, click the Raise button.
- Page 26 Indicates whether the interface has passed the DNS resolution test. Active The active interface is marked with a blue icon. WAN Failover is not yet fully configured – continue as follows: Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 25 of 78...
- Page 27 Click the Apply button. The WAN Ethernet port is now enabled and configured. ● Connect the WAN port of the VoloAccess to a modem using an Ethernet cable. ● Wait for 10 seconds then click Refresh - the page reloads with DHCP enabled and expands to include further Network information together with Traffic Statistics as follows: It may be necessary to repeat the Refresh several times before the updated information appears.
- Page 28 Network Status Displays the following: - WAN Ethernet interface connection status - the IP Address allocated to the VoloAccess on the Ethernet WAN - the Subnet Mask - IP address of the WAN Ethernet Gateway - IP addresses of the Domain Name Servers (Primary and Secondary) - MTU (Maximum Transmission Unit).
- Page 29 Observe the Connection and Verification status of the WAN interfaces. When all interfaces are fully operational, they are shown as being Connected and Verified with the primary interface Active. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 28 of 78...
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Page 30: Dynamic Dns
VoloAccess™ User Manual Dynamic DNS To a user, domain names like vololink.com make perfect sense, but not to a computer. Computers work with numbers in the form of IP addresses like 124.177.145.95 to communicate with each other on the Internet. -
Page 31: Lan
DHCP Server The status of the DHCP (Dynamic Host Configuration Protocol) Server in the VoloAccess with an option to View leases. (see below). Traffic Statistics displays the following: RX Packets and Bytes The number of data packets and bytes received. -
Page 32: View Leases
Define the IP Address and Netmask of the VoloFone Enable or Disable the DHCP Server Define the IP Range assigned by the DHCP Server Set the Lease Time of the IP Address Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 31 of 78... -
Page 33: Upnp
● Static DHCP Static DHCP configures the DHCP server on your VoloAccess to always assign the same (static) IP address to a specific network adapter installed in a computer on the LAN. Every network card has its own unique address - the MAC (Media Access Control) address that is used to identify it on the LAN. At boot time the computer requests its IP address from the VoloAccess DHCP server. -
Page 34: Vpn
VoloAccess™ User Manual The VoloAccess can be configured as a VPN (Virtual Private Network) Host. To do this, proceed as follows: ● Select LAN followed by VPN in the Navigation panel - the VPN Page appears: ● Select Enabled from the drop-down list and proceed to configure VPN. -
Page 35: Port Forward
NAT-enabled router (VoloAccess). When a computer on the Internet sends data to the public IP address of the VoloAccess, it needs to know how to manage the data. Port Forward tells the VoloAccess which computer on the local area network to send the data to. -
Page 36: Wifi
WiFi is also referred to as WLAN. By default WiFi is Disabled. To set up a wireless network it is necessary to configure both the VoloAccess and the computer (or computers) that will be connecting wirelessly. Configuring WiFi WiFi on the VoloAccess is configured as follows: Select WiFi from the navigation panel –... - Page 37 Configure each of the following taking into account network security and performance. Channel The VoloAccess WiFi network operates in the 2.4GHz frequency range. The operation of your WiFi network may be affected by other devices, such as cordless phones. If you experience any interference or slow connection, try selecting another channel.
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Page 38: Wifi Access Control
To modify an entry, edit the MAC address then click the Save button next to it. ● To delete an entry, click the Delete button next to it. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 37 of 78... -
Page 39: Wps (Wifi Protected Setup)
To access the WPS page select WiFi then WPS from the navigation panel – the WPS page is displayed. To use WPS to connect wireless clients to the VoloAccess it is necessary to configure WiFi as described in the Configuring WiFi section of this manual, then continue as follows: It is recommended that you read the user manual that came with the WPS-capable WiFi device prior to proceeding. -
Page 40: Pbc Method
Continue by following the steps offered by the Setup program. ● If prompted by the Setup program to initiate WPS on the Access Point, press the WPS button (shown here) on the VoloAccess or, click the Start button in the WPS page of Admin. ●... -
Page 41: Configuring Wireless Networking On Your Computer
● Locate your WiFi adapter in the list. Right-click this and select View Wireless Networks. ● Select the network name (SSID) that you defined when setting up WiFi on the VoloAccess and click Connect. ● If security is configured on the VoloAccess, a dialog box is displayed requesting a Network key. - Page 42 Click Connect to a network – the following dialog box appears for you to select a network. ● ● Select the network name (SSID) that you defined when setting up WiFi on the VoloAccess and click Connect – the Connect to a network dialog box appears. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010...
- Page 43 VoloAccess™ User Manual ● Type in the same pre-shared key that was entered when setting up WiFi on the VoloAccess then click Connect – please wait while Windows networking connects to the VoloAccess. ● After a delay of approximately 5 to 10 seconds the following dialog box appears: ●...
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Page 44: Telephone
ISDN. To enable Line Reversal, select Enabled from the drop-down list. Default Dial Default Dial is a number that can be configured for the VoloAccess to dial automatically after a defined timeout simply by lifting the handset. This feature can be used as an emergency call facility. To implement this feature, Enable Default Dial using the drop-down list then click Apply. -
Page 45: Telephone Supplementary Services
VoloAccess™ User Manual Telephone Supplementary Services Support of Supplementary Services is dependent on the network. For this reason, all of the VoloAccess services may not be available. You can also configure: Inbound Caller ID To display the Caller ID of an incoming call on a Caller ID capable handset. -
Page 46: Call Barring
Disable Call Barring for All Calls All Call Barring is disabled All Incoming Call Barring Disabled All Incoming Call Barring is disabled All Incoming Calls to the VoloAccess All Incoming Calls Barred are Barred Incoming Calls All Incoming International Calls are... -
Page 47: Configuring Supplementary Services Using The Phone Keypad
Configuring Supplementary Services using the Phone Keypad Introduction Support of Supplementary Services is dependent on the SIM installed in the VoloAccess and also on the network. For this reason, all of the documented services may not be available. The VoloAccess supports the following list of Supplementary Services. -
Page 48: Table Of Supplementary Phone Services
Bar All Incoming International Calls when Roaming enable *351*<password>Flash Bar All Incoming International Calls when Roaming #351*<password>Flash disable All Incoming Call Barring disable #353*<password>Flash This section continued on next page… Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 47 of 78... -
Page 49: Cancelling A Command
For a command entered using the keypad, you will hear a high pitched beeping (higher than the dial tone pitch) to indicate success. A low pitched beeping (similar to the dial tone pitch) indicates failure. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010... -
Page 50: System
The Version Number of the Firmware installed on the VoloAccess. Serial Number The Serial Number of the VoloAccess. Factory Config ID The ID of the factory configuration that the VoloAccess will revert to when Reset to Factory Defaults. Under the System Settings heading the following items appear: Admin Password The default password for the VoloAccess is "password". -
Page 51: Accessing Admin Remotely
To access Admin remotely use a Web Browser as follows: ● Enter the WAN IP Address of the VoloAccess into the address area of a Web Browser and press Enter. The WAN IP address is obtained from the WAN > 3G Embedded page in Admin under the heading Network Status. - Page 52 It is not necessary to specify a Local Timezone Offset as the NITZ protocol automatically determines this in conjunction with the mobile network. NITZ support is network operator dependent. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 51 of 78...
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Page 53: Updating The Voloaccess Firmware
User Manual Updating the VoloAccess Firmware From time to time it may be necessary to update the VoloAccess firmware. To obtain updated firmware please contact your VoloAccess supplier then proceed as follows: If you are updating the firmware on a WiFi enabled VoloAccess, connect the VoloAccess to the computer using the supplied Ethernet cable. -
Page 54: Save/Restore Configuration
Save/Restore Configuration It is good practice to save the VoloAccess configuration to a file so that it can be restored at a later date if it becomes necessary to recover from a configuration error. To save the configuration, proceed as follows: ●... -
Page 55: Event Log
Move to the last page of the Event Log. If you lodge a support request you may be asked to view the Event Log to assist in diagnosis. To save a copy of all VoloAccess logs: Click the Save all logs button – the following dialog box appears: ●... -
Page 56: Factory Defaults
This saved file can be restored once the VoloAccess has restarted. To restore the VoloAccess to the factory settings select Factory Defaults from the Navigation panel - the Factory Defaults page appears: ● Select Yes from the drop-down list. -
Page 57: Restarting The Voloaccess
VoloAccess™ User Manual Restarting the VoloAccess To restart the VoloAccess select Restart from the Navigation panel - the Restart page is displayed: ● Select Restart now from the Drop-down list. ● Click the Apply button - the Restarting page appears. -
Page 58: Sms Services
Return to the VoloAccess Index page and select SMS – the SMS Inbox page appears. To return to the VoloAccess Index page, click the Vololink logo in the top left of any page. Use this page to read SMS messages received by the VoloAccess. -
Page 59: Creating A New Sms Message
To add a new entry, proceed as follows: ● In the Navigation Panel click Contacts - the Contacts page appears. The contacts already stored on the SIM are read and displayed. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 58 of 78... -
Page 60: Editing An Entry In The Contacts List
Make the required changes to the Contact Name or Phone Number, then click the Save button. Deleting an entry in the Contacts list ● Click the Delete button next to the contact to delete. The contact is deleted immediately without further confirmation. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 59 of 78... -
Page 61: Saving A Draft Copy Of A Message
To delete a draft message, click the checkbox next to the message to delete, and then click the Delete button. The message is deleted immediately without further confirmation. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 60 of 78... -
Page 62: Sent Messages
To delete a sent message, click the checkbox next to the message to delete, and then click the Delete button. The message is deleted immediately without further confirmation. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 61 of 78... -
Page 63: Troubleshooting
Reset the VoloAccess to default factory configuration and reconfigure the unit. To restart the VoloAccess, click Restart in the navigation panel of the Admin page. If you still cannot access the VoloAccess, switch the VoloAccess off then wait for 30 seconds before switching it on again. -
Page 64: Indicators
When I pick up the handset, the Telephone Indicator does not flash. Why? ● If you do not get a dial tone either, the cable between the telephone and VoloAccess is probably the cause. Replace this cable or, if you have another telephone, try connecting it to the VoloAccess. -
Page 65: Telephone (Voice Enabled Models Only)
Network Indicator answer. Telephone Service not available If you cannot make or receive a call from a phone connected to the VoloAccess, perform the following actions to identify and solve the problem: ● Make sure that the phone is working; try connecting it to a fixed line telephone network (PSTN). The phone has to be of a standard touch tone type (with DTMF keypad support). -
Page 66: Unable To Access Admin
Check the LAN indicator on the VoloAccess. It should be On and solid blue. If this is not the case, the cable may be faulty or not plugged in properly. Check the connections, if they are solidly connected and the LAN indicator is not lit, the cable is faulty. - Page 67 If the ping command responds with 'Destination Host Unreachable' or 'Timeout', the attempt to ping the VoloAccess has failed. If the attempt to ping the VoloAccess fails, check network connection setup on your Computer as follows: In Windows XP: ...
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Page 68: No Internet Access
Check the Signal Strength indicator in Admin. If there is no display, a signal is not present. Check with your 3G service provider for a service outage. If the Signal Strength indicator is flashing, indicating a very weak signal, move the VoloAccess to another location. Refer to Setting up the VoloAccess™... -
Page 69: Voice/Data Problems
From the Admin > Status page, check the Cellular Network Status. The best connection speed will be available if it reports Logged on WCDMA. There is nothing that can be done to improve data throughput if the area you are using the VoloAccess in is not serviced by a high speed network. LAN Problems No LAN Connection ... -
Page 70: Supplementary Telephone Features (Voice Enabled Models Only)
VoloAccess™ User Manual Under the heading Ethernet adapter Local Area Connection the IP address allocated to the computer by the VoloAccess is displayed. In this example, 192.168.0.2. Supplementary Telephone Features (Voice enabled models only) I picked up the handset and the phone starts dialing out after a brief period before I dial any... -
Page 71: Advanced Data Features
The VoloAccess displays incorrect date and time. Why? If after 15 minutes, the VoloAccess still doesn‟t display the correct date and time, check that a Time Server has been enabled in Admin. If NITZ is selected as the Time Server, the Date/Time update should occur in a matter of seconds;... -
Page 72: Wifi Problems
WiFi from the navigation panel. If the computer is situated a long way from the VoloAccess or there is a wall or partition containing metal in between, try moving the computer closer to the VoloAccess. All diagnostic measures should be performed with the two wireless devices in line-of-sight and in close proximity. -
Page 73: Glossary
DNS – Domain Name System. The Domain Name System associates various information with domain names; most importantly, it serves as the "phone book" for the Internet by translating human-readable computer hostnames, e.g. www.vololink.com, into IP addresses, e.g. 208.77.188.166, which networking equipment needs to deliver information. - Page 74 PABX – Private Automatic Branch eXchange. A PABX is a telephone exchange that serves a particular business or office, as opposed to one that a telephone company operates for the general public. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 73 of 78...
- Page 75 SSID – Service Set Identifier. A SSID (also known as Network Name) is a name used to identify a 802.11 wireless LAN. Static DHCP - Static DHCP is a feature which makes the DHCP server on your router (VoloAccess) always assign the same IP address to a specific computer on your LAN.
- Page 76 IEEE 802.11i standard. This advanced protocol will not work with some older network cards. WPS – WiFi Protected Setup. - A standard for easy and secure establishment of a wireless network. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 75 of 78...
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Page 77: Technical Specification
• Operating temperature: • SNTP client exchange. 0º to +45ºC • Security The VoloAccess is easy to use, just plug • Storage temperature: -20º to +70ºC • Firewall and play. • Operating humidity: 5% to 95% • • VPN tunnelling... -
Page 78: Appendix
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user. Copyright © Vololink Pty Ltd 2006-2010 V1.43 July 2010 Page 77 of 78...
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