Your Projector Doesn't Respond To Commands; The "Projector Overheated" Message Appears; The "Fan Failure" Message Appears - SMART Board 800ixe-MP Configuration And User's Manual

C H A P T E R 7
Troubleshooting your interactive whiteboard system

Your projector doesn't respond to commands

If your projector doesn't respond to commands or if it starts to display code after you enter a
command, perform the following procedure.
g
To restart an unresponsive projector
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
3. Connect the power cable, and then turn on the projector.

The "Projector Overheated" message appears

If the "Projector Overheated" message appears and the projector enters Standby mode during use,
one of the following issues is occurring:
The projector is overheating internally because of blocked air vents or an internal temperature
l
over 131°F (55°C).
The temperature outside the projector is too high.
l
g
To resolve the "Projector Overheated" error
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. If your room is hot, lower the temperature if possible.
3. Ensure that nothing is blocking the projector's air intake and exhaust.
4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. If the previous steps don't resolve the issue, disconnect the power cable, and then contact your
authorized SMART reseller (smarttech.com/where).

The "Fan Failure" message appears

If the "Fan Failure" message appears and the projector enters Standby mode during use, one or both
of the following issues is occurring:
The projector is overheating internally.
l
One of the fans has failed.
l
51