No Projected Image; Partial, Scrolling Or Incorrectly Displayed Image - SMART Board 800ixe-MP Configuration And User's Manual

C H A P T E R 7
Troubleshooting your interactive whiteboard system
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To resolve signal loss issues
1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a
longer synchronization period.
2. If the image doesn't synchronize, check the cable connections to the projector and the ACP.
3. Ensure that the image signal is compatible with the projector (see Video format compatibility on
page 35).
4. If your projector still doesn't show a source signal, contact your authorized SMART reseller
(smarttech.com/where).

No projected image

If the projector displays no image at all, and the ACP, interactive whiteboard and projector Power
lights aren't on, perform the following procedure.
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To resolve projected image issues
1. Ensure that the power cable is connected to the power outlet.
2. Ensure that your cables are correctly and securely connected as described in the SMART
Board 885ixe-MP interactive whiteboard system with appliance textless installation guide
(smarttech.com/kb/157628) and the cable connection label on the back of your interactive
whiteboard.
3. Check the power cable and VGA connector pins to make sure they aren't bent or broken.
4. Ensure that the projector lamp is installed securely.
5. Confirm that your projector is turned on and that the projector status lights are illuminated. If the
status lights display unusual behavior, see Projector lights and status on page 49 to
troubleshoot your system.

Partial, scrolling or incorrectly displayed image

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N O T E S
The following procedure applies to Windows® XP operating systems on desktop computers
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only.
This procedure may vary depending on your version of Windows operating system and your
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system preferences.
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