NEC UNIVERGE NEAX 2000 IPS General Description Manual page 109

Attendant Delay Announcement
This feature provides an announcement, via a Digital Announcement Trunk Card, to external
calls that are not answered by the attendant within a predetermined time.
Attendant Lockout
This feature denies an Attendant the ability to reenter an established trunk or station connection
without being recalled by that station after the call is put in consultation hold.
Attendant Overflow
When an incoming call, which has terminated from a trunk to the Attendant Console, remains
unanswered after a predetermined time period, this feature provides a change to Night Service
for that particular trunk, or an overflow to an outside trunk.
Attendant Override
This feature permits an Attendant to enter a busy connection (station or trunk) using the
Attendant Console. When this feature is activated, a warning tone is sent to the connected parties
after which, they are connected with the Attendant in a three-way bridge.
Authorization Code
An Authorization Code is a numerical code which will temporarily change a station's Class of
Service to a Class of Service assigned to that Authorization Code. This new Class of Service
allows access to trunks, dialing patterns, and/or features that would otherwise be restricted.
Automated Attendant
This feature allows the system to answer incoming trunk calls. The system will supply a message
and/or dial tone to the caller. The caller can then dial the desired extension number and be
directed to that station.
Automatic Call Distribution (ACD)
The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a
prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within
the group, based on which terminal has been idle the longest period of time. Stations may log
on/log off from the ACD group. Supervisor stations may monitor conversations of agents.
Busy In/Busy Out - ACD
This feature allows an agent in an ACD group to log their station onto or off of the group.
This allows the system to control whether a call directed to the pilot number of the ACD
group goes to that station or not. This prevents incoming calls from being directed to
stations at which no agent is available.
Call Waiting Indication - ACD
This feature provides a visual indication when an incoming call to an ACD group is placed
in queue, due to an "all agents busy" condition. On external relay controlled indicator or an
LED on a Multiline Terminal can be used to provide Call Waiting Indication.
Delay Announcement - ACD
This feature allows the system to provide a recorded announcement to an incoming caller
placed in queue to an ACD group. A single announcement, or two separate announcements,
can be provided.
UNIVERGE NEAX 2000 IPS General Description
Issue 5
CHAPTER 5 FEATURE DESCRIPTION
Page 105