Chapter 5 Customer Service; 5.1 Warranty; 5.2 Technical Support - Wegener iPump 6400 User Manual

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5.1 Warranty

The following warranty applies to all Wegener Communications products including the
iPump 6400 Professional Media Server
All Wegener Communications products are warranted against defective materials and
workmanship for a period of one year after shipment to customer. Wegener
Communications
Communications
Wegener Communications
damages. This warranty does not cover parts or equipment which have been subject to
misuse, negligence, or accident by the customer during use. All shipping costs for
warranty repairs will be prepaid by the customer. There are no other warranties,
express or implied, except as stated herein.

5.2 Technical Support

If the unit should fail to perform as described, if you need help resolving problems with your
iPump 6400
Wegener Communications Customer Service
mail service@wegener.com .
To return a product for service:
1. Obtain a Return Material Authorization (RMA) number by completing and faxing a copy of
the RMA Request Form to (678) 624-0294 . Or you may e-mail the same information to:
service@wegener.com
2. To help us identify and control returned units, plainly write the RMA number on the outside
of the product-shipping container. This will help us return your unit to you as quickly as
possible.
3. Return the product, freight prepaid, to the address below:
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
Note:
www.wegener.com
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HAPTER USTOMER
' obligation under this warranty is limited to repairing or, at Wegener
' option, replacing parts, subassemblies, or entire assemblies.
shall not be liable for any special, indirect, or consequential
, or for questions about obtaining service for your iPump 6400 , please contact
.
All returned material must be shipped freight prepaid. C.O.D. shipments will not be
accepted.
800009-01 Rev. J
iPump 6400 User's Manual
S
ERVICE
:
at ( 770) 814-4057 , Fax (678) 624-0294 , or e-
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