Chapter 5 Customer Service; Warranty; Technical Support - Wegener iPump User Manual

Chapter 5 Customer Service

5.1 Warranty

The following warranty applies to all Wegener Communications products
including the iPump Media Server/Store and Forward Receiver:

5.2 Technical Support

If the unit should fail to perform as described, if you need help resolving prob-
lems with your iPump, or for questions about obtaining service for your
iPump, please contact Wegener Communications Customer Service at (770)
814-4057, FAX (678) 624-0294, or E-mail service@wegener.com.
To return a product for service:
NOTE: All returned material must be shipped freight prepaid. C.O.D.
Shipments will not be accepted.
wegener.com
All Wegener Communications products are warranted against defective
materials and workmanship for a period of one year after shipment to cus-
tomer. Wegener Communications' obligation under this warranty is limited
to repairing or, at Wegener Communications' option, replacing parts, subas-
semblies, or entire assemblies. Wegener Communications shall not be lia-
ble for any special, indirect, or consequential damages. This warranty does
not cover parts or equipment which have been subject to misuse, negli-
gence, or accident by the customer during use. All shipping costs for war-
ranty repairs will be prepaid by the customer. There are no other
warranties, express or implied, except as stated herein.
a) Obtain a Return Material Authorization (RMA) number by completing
and faxing a copy of the RMA Request Form to (678) 624-0294. You
may E-mail the same information instead to: service@wegener.com
b) To help us identify and control returned units, plainly write the RMA
number on the outside of the product-shipping container. This will help
us return your unit to you as quickly as possible.
c) Return the product, freight prepaid, to the address below:
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
53 800009-01 Rev. A