Troubleshooting Your Phone - Cisco 7961G Phone Manual

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot problems with your phone. For more
information, please contact the IMT Support Desk.
Symptom
The softkey that you
want to use does not
appear
Join fails
Transfer fails
A call cannot be
retrieved from hold
Call does not hang up
Explanation
One or more of the following factors might apply:
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Join requires multiple selected calls. Be sure that you have selected at
least one call in addition to the active call, which is selected automatically.
Join also requires the selected calls to be on the same line. If necessary,
transfer calls to one line before joining them.
Make sure to press Transfer again after the target number is dialed.
From an active call, press Transfer, enter the target number, and press
Transfer again to complete the transfer.
Make sure the appropriate call is highlighted and press Resume. You
may need to scroll up or down to highlight the desired call before pressing
Resume. If necessary, press the appropriate line button first.
Make sure that the handset is placed properly in the cradle and not stuck
on the handset rest tab.
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