Using Hold And Resume; Using Mute; Switching Between Multiple Calls - Cisco 7961G Phone Manual

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon
caller ID and the corresponding line button flashes green
If you want to...
Put a call on hold
Remove a call from
hold on the current line
Remove a call from
hold on a different line
Tip
Engaging the Hold feature typically generates music or APU announcement.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in
conjunction with the handset, speakerphone, or a headset.
If you want to...
Toggle Mute on
Toggle Mute off

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call you want to switch to is not
automatically highlighted, use the Navigation button to scroll to it.
If you want to...
Switch between calls
on one line
Switch between calls
on different lines
Switch from a
connected call to
answer a ringing call
Then...
1. Make sure the appropriate call is highlighted.
2. Press Hold.
1. Make sure the appropriate call is highlighted.
2. Press Resume.
1. Press the appropriate line button.
2. If necessary, scroll to the appropriate call and press Resume.
Then...
Press .
Press .
Then...
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume. Any active call is placed on hold and the selected
call is resumed.
Press for the line that you are switching to. If a single call is holding
on the line, the call automatically resumes. If multiple calls are holding,
highlight the appropriate call and press Resume.
Press Answer, or if the call is ringing on a different line, press
active call is placed on hold and the selected call is resumed.
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