Phone Troubleshooting Data; Quality Reporting Tool - Cisco 7931G User Manual

Phone Troubleshooting Data

Phone Troubleshooting Data
Your system administrator may ask you to access administration data on your phone for troubleshooting
purposes.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality
information

Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Press QRT to submit information to your system administrator. Depending
on the configuration, use the QRT to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
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Then...
Choose ( ) > Settings > Network Configuration and select the network
configuration item that you want to view.
Choose ( ) > Settings > Status and select the status item that you want to view.
Choose ( ) > Settings > Model Information.
Choose ( ) > Settings > Status > Call Statistics.
Troubleshooting