Warranty Return Instructions - BIG ASS FANS Pivot 180 Installation Manual

Congratulations on your purchase of a Big Ass Fan! We are delighted that you have chosen our product to improve the quality of your
indoor environment, and hope you'll have much pleasure using the fan for years to come.
Replacement of products under warranty acknowledgment & return instructions
We have received your request for replacement of a part that failed during normal use and that you believe to be covered under
warranty. We are shipping this replacement part to you pursuant to your notice that you will be replacing the original part within 10 days.
This replacement part is being shipped to you prior to our receipt of the item that failed, and prior to our evaluation of this part to
determine the reasons for its failure and whether it is covered under warranty.
In order to evaluate the cause of the product failure, we need you to return the original part to our offices within 10 working days of
receipt of the replacement part. Should the part be covered under warranty, you will not be charged for the replacement item. However,
you will be charged for the replacement part plus shipping if (1) the part is not under warranty because the source of failure is outside
the scope of the warranty, or (2) the warranty period has expired. If there is no warranty coverage, we will send you a detailed letter of
explanation.
We also will charge you for the replacement item plus shipping and handling if you do not return the original item within 10 days of the
receipt of the replacement item.
Instructions for returning the original item
1. Please use the return label that is included in the box containing the replacement part. The return shipment address is:
2. Use the packaging for the replacement part to return the original part.
3. Include the packing list we have provided which includes the RMA#.
4. If the part weighs over 50 lbs., you will be provided a prepaid Bill Of Lading. To schedule a freight pick up, please contact Customer
Service. We will only charge back the freight costs if the original part is not under warranty, or if you do not return the original
component within 10 days of receipt of the replacement.
5. If the part weighs 50 lbs. or less, please use the provided prepaid UPS Ground shipping label and drop off at your nearest UPS
pickup location.
We apologize for the inconvenience, and appreciate your assistance and cooperation.
If you have questions, please contact us at 1-877-BIG-FANS.

Warranty Return Instructions

Big Ass Fan Company
ATTN: RMA#________
800 Winchester Road
Lexington, KY 40505
WWW.BIGASSFANS.COM ©2011 DELTA T CORP.
PIVOT™ 180
ALL RIGHTS RESERVED
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Thank you,
Big Ass Fan Company