HP StorageWorks User Manual page 99

Table 11 General External Storage XP troubleshooting (continued)
Error Corrective action
Cannot detect port
Internal error
Timeout
Target error
Unavailable
Status: The path was removed or the external disk
array's port cannot be found. There is a problem
with the connection to the external disk array. The
following are possible causes:
• The fibre cable is not connected properly.
• The topology setting between the external and
target ports does not match.
• Because security is set on the port, the external
disk array's device cannot be recognized from
the local disk array.
• If the external disk array is connected through
switches, the switches' settings might not be
appropriate.
Corrective action: Check the condition of the
connection to the external disk array. If you cannot
restore the path, contact your HP account support
representative.
Status:
A program error occurred, or there is a
logical contradiction.
Corrective action: Contact your HP account support
representative.
Status: The processing was retried because an
abnormal reply was returned, but retries have been
stopped due to a timeout.
Corrective action: The port of the external disk array
is still recognized. Check the condition of the
connection (for example, cables and switches) to the
external disk array. If you cannot restore the path,
contact your HP account support representative.
Status: An error, such as blockade of the controller,
was found in the external disk array's port.
Corrective action: Check the status of the external
disk array's ports. If you cannot restore the path,
contact your HP account support representative.
Status: The reply from the external disk array was
Unavailable. The external disk array requested a
change to the connected port. When the status
becomes Unavailable, the primary path changes to
the alternate path that is in Standby status. When
the primary path changes, the path status becomes
Normal.
Corrective action: If the path does not change
properly, check the external disk array's status. If you
cannot restore the path, contact your HP account
support representative.
External Storage XP user guide 99