Follett Symphony Plus 25 series Operation And Service Manual
25 and 50 series ice and water dispensers
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- Installation, operation and service manual (64 pages) ,
- Operation and service manual (28 pages) ,
- Installation manual (17 pages)
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25CR425A/W
50CR425A/W
Following installation, please forward this manual
1
Symphony Plus
Ice and Water Dispensers
25HR425A/W
50HR425A/W
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
25 and 50 Series
™
Operation and Service Manual
25CR/HR/FB and 50CR/HR/FB
25FB425A/W
50FB425A/W
01033661R00
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Table of Contents
Troubleshooting
Related Manuals for Follett Symphony Plus 25 series
Summary of Contents for Follett Symphony Plus 25 series
- Page 1 Symphony Plus 25 and 50 Series ™ Ice and Water Dispensers Operation and Service Manual 25CR425A/W 25HR425A/W 25FB425A/W 50CR425A/W 50HR425A/W 50FB425A/W Following installation, please forward this manual to the appropriate operations person. 801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 •...
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Page 2: Table Of Contents
Welcome to Follett........ -
Page 3: Welcome To Follett
Before you begin After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the filing of a claim, if necessary. -
Page 4: Specifications
Specifications Electrical § Models with RIDE ice machines (25CR425A/W, 50CR425A/W, 25HR425A/W, 50HR425A/W). Ice machine and dispenser require their own separate, dedicated circuit. Ice machine Max. fuse Dispenser Max. fuse Basic electrical: 115 V/60 Hz/1 phase 11.0A 4.0A § Freestanding models (25FB425A/W, 50FB425A/W) require a dedicated circuit. Total system Max. -
Page 5: Ventilation Clearances
Ventilation clearances § No clearance required for countertop dispensers and wall mount dispenser models with RIDE ice machine (25CR425A/W, 50CR425A/W, 25HR425A/W, 50HR425A/W). Note: 12" (30.5 cm) at top advised for service. § 4" (10.2 cm) required at rear for freestanding models (25FB425A/W, 50FB425A/W). Note: 12"... - Page 6 Fig. 1 – Rear connections, freestanding models power cord access panel 3/4" MPT drain 10.62" (27 cm) 2.9" (7.6 cm) 3/8" FPT water inlet 3/8" FPT condenser outlet location (water-cooled only) 3/8" FPT condenser outlet location (water-cooled only) 33.75" (85.8 cm) 3.75"...
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Page 7: Installing Countertop Dispensers Without Legs
Fig. 3. (e) Cut water tubing to length and re-insert Bracket into water fitting. Follett countertop dispensers can have any or all utilities run directly through counter or out rear of Drain Drain Tube dispenser. For dispensers with any utilities exiting Fitting through counter, make counter cut-out. - Page 8 5. If power is to be supplied through counter Fig. 4 cut-out, complete steps 6-9. If power is to be supplied through rear of dispenser, proceed to step 10. 6. Temporarily remove rear access panel access panel (Fig. 4) from rear of dispenser. 7.
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Page 9: Installing Countertop Dispensers With Legs Accessory
Installing countertop dispensers with legs accessory CAUTION! § Do not tilt any unit further than 30° off vertical plane. § Countertop dispensers that sit on legs (not bolted to counter) can be inadvertently moved. Care should be taken when operating and cleaning to avoid accidents. 1. -
Page 10: Installing Wall Mount Dispensers
§ No drain pan is provided since the dispenser is 24.30" intended to be installed above a sink. (Contact (61.7 cm) Follett if a drain pan is desired.) § SensorSAFE infrared dispensing is standard. 1. Recommended minimum counter depth and 25HR425 mounting height shown on Fig. - Page 11 Fig. 8 – Wall mount bracket dimensions, Fig. 9 – Utility rough-in location, WITHOUT drain WITHOUT drain pan FRONT VIEW FRONT VIEW WALL STUDS WALL MOUNT ANCHOR POINTS BRACKET 0.438" (11 mm) CLEARANCE WALL WALL MOUNT BRACKET CUTOUT 25HR425 22.41" (56.9 cm) 16.00"...
- Page 12 Fig. 12 – Wall mount bracket and fastener requirements Wall Mounting Bracket Support Bracket Screw CAUTION! § Do not rest dispenser weight on bottom of support bracket. Fig. 13 – Wall mount unit bottom panel assembly POTABLE WATER DRAIN 25CR/HR/FB and 50CR/HR/FB...
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Page 13: Installing Ride Ice Machines
Installing RIDE ice machines CAUTION! See Installation Instructions shipped with product for critical installation instructions for RIDE ice machines. Failure to comply with these instructions will result in poor performance and void warranty. 1. Install RIDE ice machine following instructions shipped with product. 2. -
Page 14: User Information
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below. -
Page 15: Weekly
§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser. Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8L) 120 F (49 C) water and 7 oz (198 g) (one 7 oz packet) of Follett SafeCLEAN™ ice machine cleaner/descaler (P/N 00132001). -
Page 16: Ice Machine And Dispenser
Ice Machine and Dispenser Cleaning/Descaling Procedure Note: Check drains and drain cup to ensure they are open and flowing freely. 1. Remove front cover and turn OFF bin signal switch. 2. Dispense all ice from storage hopper and discard. Note: CI Models only: remove splash panel. 3. -
Page 17: Dispenser Only
Dispenser only Cleaning/Descaling Procedure Note: Check drains and drain cup to ensure they are open and flowing freely. 1. If ice machine was running recently, ensure that the evaporator is completely free of ice before proceeding. 2. Remove front cover and turn OFF bin signal switch. 3. -
Page 18: Service
Service Wiring diagram - Lever only Lever models The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is energized through the power and water dispense switches. The ice machine is controlled through a non-powered contact closure bin thermostat circuit. -
Page 19: Wiring Diagram - Sensorsafe Only
Wiring diagram - SensorSafe only SensorSafe models SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal reflects off the container and is detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to dispense ice or water. -
Page 20: Dispenser Troubleshooting
Dispenser troubleshooting CAUTION! § Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment. Before calling for service 1. Check that no ice is in the dispenser bin area. 2. Check that congealed ice is not causing a jam 3. -
Page 21: Sensorsafe Model Troubleshooting Guide
SensorSAFE model troubleshooting guide SensorSAFE Board LED Status ICE/ Problem Action Corrective Action Does not Check Check circuit breakers and power switch. dispense ice LEDs on the Restore power or replace defective switch. and/or water. SensorSAFE Press clean switch on lower left side of electrical control board. -
Page 22: Disassembly And Replacement Instructions
Disassembly and replacement instructions Dispense chute removal Fig. 15 1. Remove dispenser front cover. 2. Slide plastic dispense chute up and out to remove. baffle Dispense wheel and drive bar removal 1. Remove all ice from storage area of dispenser dispenser. -
Page 23: Ice Transport Tube Replacement
10. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator. Do not twist hose when securing to evaporator. Note: Only use tubing supplied by Follett Corporation. 11. Fasten tub eon port with hose clamp, ensure that clamp is positioned on evaporator side of nozzle flange. -
Page 24: Thermostat Locations
Thermostat locations ice mounting hose bracket well nut knurled screw rubber grommet ice level control stat ice level control stat bin thermostat control box assembly hopper assembly control box assembly 25CR/HR/FB and 50CR/HR/FB... -
Page 25: Replacement Parts
Replacement parts Dispenser exterior Reference Description Part # Cover, top front, 25 CR, HR & FB, ice and water 01072719 Cover, top front, 50 CR, HR & FB, ice and water 01072727 Cover, lower section, stainless, 25/50 FB 502694 Cover, dispense chute 502681 Knurled screws, front cover 501100... -
Page 26: Wheel Motor And Drive System
Wheel motor and drive system Reference # Description Part # Wheel motor, 120V, 60Hz 501861 Washer, thrust 501026 Shaft, drive (includes key and stud) 501619 Fan blade, wheel motor 501607 Not shown Chain, pitch 64, link 00182246 Sprocket, drive shaft, 35T (includes drive shaft key) 502692 Sprocket, wheel motor, 10T 501019... -
Page 27: Dispense Chute And Splash Panel (Models With Lever Dispensing)
Dispense chute and splash panel (models with lever dispensing) Reference Description Part # Fastener, 10-32 x 3/8" stainless steel 00982421 Tube, water station 502356 Cover, dispense chute 502681 Switch, dispense, lever actuated (includes 501841) 502359 Bracket, lever and water solenoid 01039635 Bracket, lever 00958793... -
Page 28: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) Reference Description Part # Cover, dispense chute 502681 Chute, ice (with Agion antimicrobial product protection1) 01041201 Chute, water (with Agion) 01042266 Not shown Chute, ice (with Agion® antimicrobial product protection1), wall hung 01040005 Not shown Chute, water (with Agion), wall hung... -
Page 29: Dispenser Electrical Box - Sensorsafe Models
Dispenser electrical box – SensorSAFE models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 Board, SensorSAFE 502242 Standoff, board (4 required) 501959 25CR/HR/FB and 50CR/HR/FB... -
Page 30: Dispenser Electrical Box - Lever Models
Dispenser electrical box – lever models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 25CR/HR/FB and 50CR/HR/FB... -
Page 31: Hopper Components
Hopper components Reference Description Part # Lid, bin, secured 01072776 Wheel, dispense (includes 501612) 502821 Baffle, ice 501608 Bracket, ice tube 502712 Rod, threaded (includes knurled nut) 501612 Screws, knurled 501613 25CR/HR/FB and 50CR/HR/FB... -
Page 32: Ice Transport Tubing
Ice transport tubing Reference Description Part # Not shown Ice transport tube (RIDE units) - 10 ft 502522 Not shown Ice transport tube (RIDE units) - 20 ft 502523 Not shown Ice transport tube insulation (RIDE units only) - sold by the foot 501176 Not shown Ice transport tube assembly (50 FB units) -
Page 33: Countertop Dispenser Plumbing Connections
Countertop dispenser plumbing connections 25HR and 50HR TOP VIEW BOTTOM VIEW Reference Description Part # Drain cup 01064690 Drain tube assembly 01072842 Fitting, water inlet 01065275 Drain pan 502682 Fitting, drain, 3/4" barb x 3/4" MPT 00109728 Not shown Valve, water shut-off 01035526 Not shown Grille, drain pan... -
Page 34: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers
Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse 00130229 pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine Not shown... - Page 35 25CR/HR/FB and 50CR/HR/FB...
- Page 36 SafeCLEAN, SensorSAFE, Maestro Plus, Symphony Plus, Quiet Night and Sani-Sponge are trademarks of Follett Corporation. Follett and RIDE are registered trademarks of Follett Corporation, registered in US. 801 Church Lane • Easton, PA 18040, USA 01033661R00 Toll free (877) 612-5086 • +1 (610) 252-7301 ©...
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