Table of Contents
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25CR425A/W
50CR425A/W
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Symphony Plus
Please visit https://www.follettice.com/technicaldocuments
25HR425A/W
50HR425A/W
™
Ice and Water Dispensers
25FB425A/W, 50FB425A/W
Operation and Service Manual
After serial numbers L78614
for the Operation and Service manual for your unit.
25FB425A/W
50FB425A/W
25 and 50 Series
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01234616R02
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Table of Contents
Troubleshooting
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Related Manuals for Follett 25FB425A
Summary of Contents for Follett 25FB425A
- Page 1 If visible signs of damage exist, please refuse delivery or sign your delivery receipt "damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process.
-
Page 2: Table Of Contents
Chilled water components ..............25 Water treatment accessories for Symphony Plus ice and water dispensers ......26 25FB425A/W, 50FB425A/W... -
Page 3: Welcome To Follett
§ Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130299, high capacity #00978957, carbonless high capacity #01050442). -
Page 4: Specifications
Note: Water shut-off recommended within 10 ft. (3 m) of dispenser. Drain to be hard-piped and insulated. Maintain at least 1/4" per foot (20 mm per 1 m) run of slope. Ventilation clearances § 4" (10.2 cm) required at rear for freestanding models (25FB425A/W, 50FB425A/W). Note: 12" (30.5 cm) at top advised for service. Dry weight §... -
Page 5: Before You Begin
7. Plug dispenser into 15A rated NEMA 5-15 wall socket. 8. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop approximately 3/8" (5 mm) and pull forward. 9. Turn on water supply and check for leaks. 25FB425A/W, 50FB425A/W... - Page 6 13. Clean ice machine according to cleaning section. Discard ice made during cleaning process. 14. Turn off ice machine bin signal switch. 15. Remove dispenser hopper lid; clean dispenser according to instructions in Cleaning section. 16. Turn ice machine bin signal switch on and replace front covers, securing with screws. 25FB425A/W, 50FB425A/W...
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Page 7: User Information
Follett recommends sanitizing the pressurized water lines prior to cleaning the ice machine/dispenser. Follett offers two kits: order P/N 01089572 when a Follett filter system with a pre-filter bowl is present, or P/N 01089580 when a Follett filter system is not present. Follow the instructions provided with the respective kits to sanitize the pressurized water lines immediately before cleaning the ice machine/dispenser. -
Page 8: Weekly
§ [OPTIONAL] Nu-Calgon IMS-III no-rinse sanitizer (P/N 00979674 – 16 fl oz. bottle) SafeCLEAN Plus Solution: Follow the directions on the Follett Follett SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of cleaning solution. Use 100 F (38 C) water. -
Page 9: Ice Machine And Dispenser
15. Replace nozzle onto evaporator and tighten screw. Ensure drain is connected to reservoir and vent tubes are connected to evaporator drain pan. Replace top bearing insulation. 16. Turn ON bin signal switch. Wait for ice to push sponges through transport tube. 25FB425A/W, 50FB425A/W... - Page 10 21. Collect sponges from ice storage bin. 22. Replace hopper lid, base stand cover, and install dispenser front cover. 23. After 10 minutes, dispense all ice and discard. User Interface and Exterior Cabinet § Clean stainless steel panels with stainless steel cleaner. 25FB425A/W, 50FB425A/W...
- Page 11 Wiring diagram - Lever only 98 BLACK 97 WHITE 44 RED 95 GREEN 94 WHITE 93 BLACK 39 BLACK 38 WHITE 75 BLACK 74 GREEN 74 GREEN 73 WHITE 78 WHITE 72 BLACK 79 BLACK 86 WHITE 87 WHITE 25FB425A/W, 50FB425A/W...
- Page 12 102 WHITE 103 GREEN 96 BLACK 95 GREEN 94 WHITE 93 BLACK 105 WHITE 106 BLACK 39 BLACK 38 WHITE 75 BLACK 74 GREEN 74 GREEN 73 WHITE 78 WHITE 72 BLACK 79 BLACK 86 WHITE 87 WHITE 25FB425A/W, 50FB425A/W...
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Page 13: Dispenser Troubleshooting
1. See Adjustment Instructions. 2. Faulty dispense switch. 2. Replace dispense switch. Not making ice. 1. Dispenser is in sleep mode. 1. Verify sleep mode LED is illuminated on control board. 2. Dispense 5 seconds worth of ice to reset. 25FB425A/W, 50FB425A/W... -
Page 14: Sensorsafe Model Troubleshooting Guide
6. If LED on board turns on, sensor is operational. Re-assemble dispenser. 7. If LED does not come on switch sensor leads on board and retest. 8. If opposite LED comes on – replace defective board. 9. If opposite LED does not come on – replace defective sensor. 25FB425A/W, 50FB425A/W... -
Page 15: Disassembly And Replacement Instructions
4. Disconnect wiring to panel and set panel aside. 5. Disconnect wires on motor. 6. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser. 7. Remove motor assembly. 25FB425A/W, 50FB425A/W... -
Page 16: Ice Transport Tube Replacement
7. Carefully push tube onto icemaker. Do not twist hose when securing to evaporator. Note: Only use tubing supplied by Follett Corporation. 8. Fasten tube on port with hose clamp, ensure that clamp is positioned on evaporator side of nozzle flange. -
Page 17: Thermostat Locations
Thermostat locations ice mounting hose bracket well nut knurled screw rubber grommet ice level control stat ice level control stat bin thermostat control box assembly hopper assembly control box assembly 25FB425A/W, 50FB425A/W... -
Page 18: Replacement Parts
Caster 502805 Not shown Grille, drain pan, case of 12 01071232 Not shown Tubing, bin drain 01047562 Not shown Cord and plug, power, FB units, dispenser box to ice machine box 01074848 Screw, knurled, 1/4-20 x 1" 01059855 25FB425A/W, 50FB425A/W... - Page 19 Sprocket, drive shaft, 35T (includes drive shaft key) 502692 Sprocket, wheel motor, 10T 501019 Bearing, drive shaft 501024 Not shown Connecting link, chain 500799 Key, drive shaft 500367 Key, wheel motor 205991 Dispenser drive assembly (parts 1-9 above) 00192971 25FB425A/W, 50FB425A/W...
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Page 20: Dispense Chute And Splash Panel (Models With Lever Dispensing)
Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079 Not shown (After S/N L78614) 01352681 Splash panel, lever dispense complete assembly Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice. 25FB425A/W, 50FB425A/W... -
Page 21: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)
Sensor (includes lens and ty-rap) 00122978 Fastener, 10-32 x 3/8" stainless steel 00982421 (After S/N L78614) Not shown 01352673 Splash panel, SensorSAFE, complete assembly Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice. 25FB425A/W, 50FB425A/W... -
Page 22: Dispenser Electrical Box - Sensorsafe Models
Dispenser electrical box – SensorSAFE models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 Board, SensorSAFE 502242 Standoff, board (4 required) 501959 25FB425A/W, 50FB425A/W... -
Page 23: Dispenser Electrical Box - Lever Models
Dispenser electrical box – lever models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 25FB425A/W, 50FB425A/W... -
Page 24: Hopper Components
Hopper components Reference Description Part # Lid, bin, secured 01072776 Wheel, dispense (includes 501612) 502821 Baffle, ice 501608 Bracket, ice tube 502712 Rod, threaded (includes knurled nut) 501612 Screws, knurled 501613 25FB425A/W, 50FB425A/W... -
Page 25: Ice Transport Tubing
Reference Description Part # Fitting, water coil 502599 Brackets, chilled water canister, pair (includes screws) 502600 Elbow, drain 502605 Not shown Assembly, chilled water 01074129 Not shown Coil, chilled water (includes two 502599) 01074111 Not shown Tubing 01055011 25FB425A/W, 50FB425A/W... -
Page 26: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers
Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse 00130229 pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine Not shown... - Page 27 Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support.
- Page 28 Calgon is a licensed trademark distributed by Nu-Calgon, in the United States. Agion is a registered trademark of Agion Technologies, Inc, Wakefield, MA, USA. SafeCLEAN, SaniSponge, SensorSAFE, and Symphony Plus are trademarks of Follett Products LLC. Follett is a registered trademarks of Follett Products LLC, registered in US.
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