Follett Symphony Plus 25 series Operation And Service Manual
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Follett Symphony Plus 25 series Operation And Service Manual

Ice and water dispensers
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See also: Installation Manual , Operation and Service Manual
25CR425A/W
50CR425A/W
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Symphony Plus
Please visit https://www.follettice.com/technicaldocuments
25HR425A/W
50HR425A/W
™
Ice and Water Dispensers
25FB425A/W, 50FB425A/W
Operation and Service Manual
for the Operation and Service manual for your unit.
25FB425A/W
50FB425A/W
25 and 50 Series
After serial number K39863
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01234616R00

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Summary of Contents for Follett Symphony Plus 25 series

  • Page 1 If visible signs of damage exist, please refuse delivery or sign your delivery receipt "damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process.

  • Page 2: Table Of Contents

    Welcome to Follett........

  • Page 3: Welcome To Follett

    § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130299, high capacity #00978957, carbonless high capacity #01050442).

  • Page 4: Specifications

    Specifications Electrical § Freestanding models (25FB425A/W, 50FB425A/W) require a dedicated circuit. Total system Max. fuse Basic electrical: 115 V/60 Hz/1 phase 11.0A § Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-15 hospital-grade plug. Connect to a dedicated 15A dedicated circuit. Note: It is preferred that circuit be protected by a GFCI.

  • Page 5: Before You Begin

    Installation Before you begin § All dispensers must be installed level in both directions to ensure proper operation. § SensorSAFE™ dispensers are shipped with a plastic, protective film on sensor lenses. For proper operation, plastic film must be removed after installation. Installing freestanding dispensers 1.
  • Page 6 Fig. 1 – Rear connections, freestanding models power cord access panel 3/4" MPT drain 10.62" (27 cm) 2.9" (7.6 cm) 3/8" FPT water inlet 3/8" FPT condenser outlet location (water-cooled only) 3/8" FPT condenser outlet location (water-cooled only) 33.75" (85.8 cm) 3.75"...

  • Page 7: User Information

    Follett recommends sanitizing the pressurized water lines prior to cleaning the ice machine/dispenser. Follett offers two kits: order P/N 01089572 when a Follett filter system with a pre-filter bowl is present, or P/N 01089580 when a Follett filter system is not present. Follow the instructions provided with the respective kits to sanitize the pressurized water lines immediately before cleaning the ice machine/dispenser.

  • Page 8: Weekly

    § [OPTIONAL] Nu-Calgon IMS-III no-rinse sanitizer (P/N 00979674 – 16 fl oz. bottle) SafeCLEAN Plus Solution: Follow the directions on the Follett Follett SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of cleaning solution. Use 100 F (38 C) water.

  • Page 9: Ice Machine And Dispenser

    Ice Machine and Dispenser Cleaning Procedure Note: Check drains and drain cup to ensure they are open and flowing freely. 1. If ice machine was running recently, ensure that the evaporator is completely free of ice before proceeding. If there is ice in the evaporator, complete steps 2-7 using only hot water to remove the ice, then begin Cleaning/Descaling Procedure again.
  • Page 10 17. Collect sponges from ice storage bin. 18. Replace hopper lid, base stand cover, turn ON dispenser power and install dispenser front cover. 19. After 10 minutes, dispense all ice and discard. [OPTIONAL] Finish cleaning – No-rinse sanitizing with Nu-Calgon IMS-III 10.
  • Page 11 Wiring diagram - Lever only 98 BLACK 97 WHITE 44 RED 95 GREEN 94 WHITE 93 BLACK 39 BLACK 38 WHITE 75 BLACK 74 GREEN 74 GREEN 73 WHITE 78 WHITE 72 BLACK 79 BLACK 86 WHITE 87 WHITE 25FB425A/W, 50FB425A/W...
  • Page 12 Wiring diagram - SensorSafe only 98 BLACK 97 WHITE 106 BLACK 105 WHITE 46 PURPLE 96 BLACK 44 RED 45 BLUE NEUTRAL 101 BLACK 102 WHITE 103 GREEN 96 BLACK 95 GREEN 94 WHITE 93 BLACK 105 WHITE 106 BLACK 39 BLACK 38 WHITE 75 BLACK...

  • Page 13: Dispenser Troubleshooting

    Dispenser troubleshooting CAUTION! § Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment. Before calling for service 1. Check that no ice is in the dispenser bin area. 2. Check that congealed ice is not causing a jam. 3.

  • Page 14: Sensorsafe Model Troubleshooting Guide

    SensorSAFE model troubleshooting guide SensorSAFE Board LED Status ICE/ Problem Action Corrective Action Does not Check Check circuit breakers and power switch. dispense ice LEDs on the Restore power or replace defective switch. and/or water. SensorSAFE Press clean switch on lower left side of electrical control board.

  • Page 15: Disassembly And Replacement Instructions

    Disassembly and replacement instructions Dispense chute removal Fig. 2 1. Remove dispenser front cover. 2. Slide plastic dispense chute up and out to remove. baffle Dispense wheel and drive bar removal 1. Remove all ice from storage area of dispenser dispenser.

  • Page 16: Ice Transport Tube Replacement

    7. Carefully push tube onto icemaker. Do not twist hose when securing to evaporator. Note: Only use tubing supplied by Follett Corporation. 8. Fasten tube on port with hose clamp, ensure that clamp is positioned on evaporator side of nozzle flange.

  • Page 17: Thermostat Locations

    Thermostat locations ice mounting hose bracket well nut knurled screw rubber grommet ice level control stat ice level control stat bin thermostat control box assembly hopper assembly control box assembly 25FB425A/W, 50FB425A/W...

  • Page 18: Replacement Parts

    Replacement parts Dispenser exterior Reference Description Part # Cover, top front, 25 FB, ice and water 01072719 Cover, top front, 50 FB, ice and water 01072727 Cover, lower section, stainless, 25/50 FB 502694 Cover, dispense chute 502681 Knurled screws, front cover 01085703 Drain pan 502682...
  • Page 19 Wheel motor and drive system Reference # Description Part # Wheel motor, 120V, 60Hz 501861 Washer, thrust 501026 Shaft, drive (includes key and stud) 501619 Fan blade, wheel motor 501607 Not shown Chain, pitch 64, link 00182246 Sprocket, drive shaft, 35T (includes drive shaft key) 502692 Sprocket, wheel motor, 10T 501019...

  • Page 20: Dispense Chute And Splash Panel (Models With Lever Dispensing)

    Dispense chute and splash panel (models with lever dispensing) Reference Description Part # Fastener, 10-32 x 3/8" stainless steel 00982421 Tube, water station 502356 Cover, dispense chute 502681 Switch, dispense, lever actuated (includes 501841) 502359 Bracket, lever and water solenoid 01039635 Bracket, lever 00958793...

  • Page 21: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)

    Dispense chute and splash panel (models with SensorSAFE infrared dispensing) Reference Description Part # Cover, dispense chute 502681 Chute, ice (with Agion antimicrobial product protection1) 01041201 Chute, water (with Agion) 01042266 Not shown Chute, ice (with Agion® antimicrobial product protection1), wall hung 01040005 Not shown Chute, water (with Agion), wall hung...

  • Page 22: Dispenser Electrical Box - Sensorsafe Models

    Dispenser electrical box – SensorSAFE models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 Board, SensorSAFE 502242 Standoff, board (4 required) 501959 25FB425A/W, 50FB425A/W...

  • Page 23: Dispenser Electrical Box - Lever Models

    Dispenser electrical box – lever models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 25FB425A/W, 50FB425A/W...

  • Page 24: Hopper Components

    Hopper components Reference Description Part # Lid, bin, secured 01072776 Wheel, dispense (includes 501612) 502821 Baffle, ice 501608 Bracket, ice tube 502712 Rod, threaded (includes knurled nut) 501612 Screws, knurled 501613 25FB425A/W, 50FB425A/W...

  • Page 25: Ice Transport Tubing

    Ice transport tubing Reference Description Part # Not shown Ice transport tube (RIDE units) - 10 ft 502522 Not shown Ice transport tube (RIDE units) - 20 ft 502523 Not shown Ice transport tube insulation (RIDE units only) - sold by the foot 501176 Not shown Ice transport tube assembly (50 FB units)

  • Page 26: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers

    Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse 00130229 pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine Not shown...
  • Page 27 Warranty Registration and Equipment Evaluation Thank you for purchasing Follett  ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support.
  • Page 28 Calgon is a licensed trademark distributed by Nu-Calgon, in the United States. Agion is a registered trademark of Agion Technologies, Inc, Wakefield, MA, USA. SafeCLEAN, SaniSponge, SensorSAFE, and Symphony Plus are trademarks of Follett LLC. Follett is a registered trademarks of Follett LLC, registered in US.

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Symphony plus 50 series

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