Follett Symphony Plus E25CI425A Installation, Operation And Service Manual
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Follett Symphony Plus E25CI425A Installation, Operation And Service Manual

Ice and water dispensers
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Symphony Plus
25 and 50 Series
™
Ice and Water Dispensers
C/E25CI425A, C/E50CI425A
Installation, Operation and Service Manual
Serial numbers below K39864
C/E25/50CI425A-SI Countertop
C/E25/50CI425A-LI Countertop Ice-only
Ice-only Dispenser with
Dispenser with Lever Dispensing
SensorSAFE™ Dispensing
C/E25/50CI425A-S Countertop Dispenser
C/E25/50CI425A-L Countertop Dispenser
with SensorSAFE™ Dispensing
with Lever Dispensing
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Order parts online:
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
www.follettice.com
01083872R01

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Summary of Contents for Follett Symphony Plus E25CI425A

  • Page 1 Symphony Plus 25 and 50 Series ™ Ice and Water Dispensers C/E25CI425A, C/E50CI425A Installation, Operation and Service Manual Serial numbers below K39864 C/E25/50CI425A-SI Countertop C/E25/50CI425A-LI Countertop Ice-only Ice-only Dispenser with Dispenser with Lever Dispensing SensorSAFE™ Dispensing C/E25/50CI425A-S Countertop Dispenser C/E25/50CI425A-L Countertop Dispenser with SensorSAFE™...

  • Page 2: Table Of Contents

    Welcome to Follett........

  • Page 3: Welcome To Follett

    After uncrating and removing all packing material, inspect the equipment for concealed shipping damage . If damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the filing of a claim, if necessary .

  • Page 4: Specifications

    § User maintence should not be done by children without supervision . § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130229, high capacity #00978957, carbonless high capacity #01050442) .

  • Page 5: Electrical

    Electrical § 220 V, 60 Hz, 1 phase, 5 .5A or 230 V, 50 Hz, 1 phase, 5 .5A § Connect to a dedicated circuit . § Furnished with 7 ft (2 m) power cord . Ambient Air temp* 100 F/38 C Max . 50 F/10 C Min .

  • Page 6: Installation

    Installation Before you begin § All dispensers must be installed level in both directions to ensure proper operation . § Provide ventilation clearances mentioned above . § Countertop units provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back) .

  • Page 7: Installing Countertop Dispensers With Bottom Exiting Utilities

    Installing countertop dispensers with bottom Fig. 3 exiting utilities WARNING! § A sturdy work surface capable of supporting the entire dispenser must be used . § The work surface must be large enough to accommodate height of dispenser . § Failure to provide proper support may result in personal injury .

  • Page 8: User Information

    . Follett offers two kits: order P/N 01089572 when a Follett filter system with a pre-filter bowl is present, or P/N 01089580 when a Follett filter system is not present . Follow the instructions provided with the respective kits to sanitize the pressurized water lines immediately before cleaning/descaling and sanitizing the ice machine/dispenser .

  • Page 9: Weekly

    § Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures . § Use only Follett approved cleaners . § It is a violation of Federal law to use SafeCLEAN Plus™ in a manner inconsistent with its labeling .
  • Page 10 Cleaning & Sanitizing Tool Checklist § (2) 1 .5 Gallon (or larger) Plastic Buckets § (2) clean cloths § Sanitary gloves § Safety Glasses § (2) Sani-Sponge™ (P/N 00131524 - single sponge) § (1 ) Packet of SafeCLEAN Plus (P/N 01050863 - 24 packets) Ice Machine and Dispenser Cleaning/Descaling Procedure Note: Check drains and drain cup to ensure they are open and flowing freely .
  • Page 11 9. Loosen phillips-head screw on nozzle connected to evaporator . Remove nozzle from evaporator side only, leave other side of nozzle connected to transport tube . 10. Place one Sani-Sponge in remaining SafeCLEAN Plus solution . 11. Insert the sponge soaked in sanitizing solution into nozzle then insert a dry sponge into the nozzle . 12.

  • Page 12: Service

    Service Ice machine Operation (all models) Follett’s ice machine consists of four distinct functional systems: § Harvesting system § Water system § Electrical control system § Refrigeration system These four systems work together to accomplish the production and harvesting of ice . A problem in any one of these systems will result in improper operation of the entire ice production cycle .

  • Page 13: Water System

    Water system The water level in the evaporator is controlled by a fill solenoid (Fig 13) and level detecting sensors . Water sensing rods (Fig. 14) extend down into the reservoir at the end of the evaporator assembly . The system works via electrical conductivity as follows: One of the longest probes is a common .
  • Page 14 Electrical box and control board CAUTION! § Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment . Fig. 8 – Electrical component locations Fig. 9 – Control board dip switch settings Top View OFF POSITION ON POSITION...

  • Page 15: Wiring Diagram

    Wiring diagram - Lever 98 BLACK 97 WHITE 44 RED 95 GREEN 94 WHITE 93 BLACK 86 WHITE 87 WHITE C/E25CI425A/W, C/E50CI425A/W...
  • Page 16 Wiring diagram - SensorSAFE 98 BLACK 97 WHITE 106 BLACK 105 WHITE 46 PURPLE 96 BLACK 44 RED 45 BLUE NEUTRAL 101 BLACK 102 WHITE 103 GREEN 96 BLACK 95 GREEN 94 WHITE 93 BLACK 105 WHITE 106 BLACK 86 WHITE 87 WHITE C/E25CI425A/W, C/E50CI425A/W...

  • Page 17: Ice Machine Operational And Diagnostic Sequences

    Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 25/50 series ice dispensers . Both normal operation (stages 1—8) and non-normal diagnostic sequences showing torque-out for use in troubleshooting are shown .
  • Page 18 Normal operation – Stage 1 - 220 V 60 Hz The 220 V 60 Hz is identical to the 230 V 50 Hz EXCEPT that the compressor output and neutral are reversed, as shown in the diagram below . The remaining Stages show only the 230 V 50 Hz applications . High Pressure Start...
  • Page 19 Normal operation – Stage 2 When continuity is seen between B and C, the water valve de-energizes, the AUGER output (P4) comes on along with the MAKING ICE LED . The auger gearmotor’s start windings are energized through a current style start relay that is pulled in by the initial high current draw of the gearmotor .
  • Page 20 Normal operation – Stage 4 One second (1 s) after the fan comes on, the COMPRESSOR output comes on . The compressor circuit uses both run and start capacitors along with a potential start relay . The start capacitor in energized through the normally closed contacts of the start relay .
  • Page 21 Normal operation – Stage 6 Once the bin thermostat control opens, the LOW BIN LED goes out . The compressor and gear motor outputs turn off, the MAKING ICE LED goes out and the TIME DELAY LED comes on . . T.O.L.
  • Page 22 Normal operation – Stage 8 When the dwell time of 20 minutes has expired, the TIME DELAY LED goes off . If 5 seconds of ice has been dispensed and the SLEEP CYCLE LED (Symphony Plus only) is off, the ice machine will go through the normal start-up sequence when the bin level control signals the control board for ice .

  • Page 23: Diagnostic Stages

    Self-flushing (when enabled) At the completion of the 20 minute time delay, the machine checks for a cumulative one hour of ice making time since the last off-cycle flush . If the cumulative ice making time exceeds one hour, the machine will energize the drain valve P19 for 60 seconds to drain the evaporator .
  • Page 24 T.O.L. High Pressure Switch Compressor Start Relay WHITE Compressor Electrical Box WHITE Start POWER Capacitor Relay Drain Fill LOW BIN BLACK Valve Valve MAKING ICE SLEEP CYCLE HI PRS TIME DELAY LOW WATER 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE...
  • Page 25 High gearmotor amps – Stage 2 If the restart is successful the board will continue to monitor the current draw on P4 for 60 minutes looking for a second high amps (above 3A) occurrence . If the ice machine runs without problems for 60 minutes and no additional torque errors occur, the ice machine will continue normal operation .
  • Page 26 Loss of water During operation, the water level cycles between the normal low (D) and normal high (C) water probes - the fill valve (P21) cycling on and off . If continuity is not detected between the common probe (B) and normal low (D) within 10 seconds, the LOW WATER and TIME DELAY LEDs will come on and the machine will shut down for the one hour time delay period .
  • Page 27 High refrigerant pressure Should the refrigeration pressure rise above 425 psi, the high pressure switch contacts will open . The board sees the open circuit and the HIGH PRESSURE and TIME DELAY LEDs will come on, the machine shuts down . After the one hour time delay, the machine will attempt to restart .
  • Page 28 Electrical control system schematic - 230 V 50 Hz BLACK #26 WHITE #25 L2/N GRN-YEL #24 BLACK #23 BLACK #23 DISP BLACK #51 CONTACT POWER ICE AUX WATER AUX CLOSURE LOW BIN BLACK #01 MAKING ICE SLEEP CYCLE HI PRS TIME DELAY LOW WATER MAINTENANCE...
  • Page 29 Electrical control system schematic - 220 V 60 Hz BLACK #26 WHITE #25 L2/N GRN-YEL #24 BLACK #23 BLACK #23 DISP BLACK #51 BLACK #51 WHITE #52 WHITE #121 WHITE #13 CONTACT POWER CLOSURE LOW BIN BLACK #01 MAKING ICE SLEEP CYCLE P14-HI PRS COMPRESSOR...

  • Page 30: Refrigeration System

    § Recharging of unit at other than factory specifications will void ice machine warranty . Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs . Recycled refrigerant must be stored in a clean, approved storage container .
  • Page 31 Air-Cooled ice machine capacity/24hrs. - 220 V/60 Hz Air-Cooled ice machine capacity/24hrs. - 230 V/50 Hz Ambient Air Temperature F/C Ambient Air Temperature F/C lbs . lbs . kg . kg . lbs . 437 .5 372 .5 307 .5 lbs . kg .
  • Page 32 Compressor data Air-cooled Ambient air temperature 60 F/15.6 C 70 F/21.1 C 80 F/26.7 C 90 F/32.2 C 100 F/37.8 C 220 V 230 V 220 V 230 V 220 V 230 V 220 V 230 V 220 V 230 V Amperage 2 .65 2 .25...

  • Page 33: Dispenser Troubleshooting

    Dispenser troubleshooting CAUTION! § Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment . Before calling for service 1. Check that no ice is in the dispenser bin area . 2.

  • Page 34: Ice Machine Removal Instructions

    SensorSafe Board guide Fig. 10 LEDs, when illuminated, indicate the following: PWR (board power), CLN (clean button pressed WTR and WM outputs disabled), ICE (ice dispensing activated), WTR (water dispensing activated) . Terminals: L1 (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power terminal for wheelmotor), CLN (terminals for clean cycle switch) .
  • Page 35 Fig. 13 – All models Fig. 14 4. Close main water shut off valve (Fig. 21.1) . 5. Disconnect water line to fill solenoid 3. Lower drain pan protector (Fig. 20.1) . Remove (Fig. 21.2) . and discard shipping screw (Fig. 20.2) . 6.
  • Page 36 Fig. 17 – All models Fig. 18 – All models 11. Partially slide ice machine from dispenser (Fig. 24.1) . 12. Disconnect power and bin signal twist lock connectors from ice machine electrical box . 13. Remove insulation cap (Fig. 25.1) . 14.

  • Page 37: Evaporator Disassembly

    Evaporator disassembly Fig. 19 Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies . The bottom and top bearing assemblies cannot be field assembled to factory specifications . 1. Disconnect power to ice machine . 2.

  • Page 38: Evaporator Reassembly

    Evaporator reassembly Fig. 20 1. Clean gearmotor boss, output shaft and shaft well . Apply grease in well 2. Install drain pan and evaporator mounting base . 3. Fill gear motor shaft well with food grade grease (Fig. 27) . 4.

  • Page 39: Replacement Parts

    Replacement parts Dispenser exterior Reference Description Part # Baffle, ice 501608 Wheel, dispense (includes 501612) 502821 Bracket, ice tube 502712 Rod, threaded (includes knurled nut) 501612 Ice transport tube, 25 series 01149830 Ice transport tube, 50 series 01149848 Louver, exhaust 00192963 Drain pan 502682...

  • Page 40: Wheel Motor And Drive System

    Wheel motor and drive system Reference # Description Part # Wheel motor, 120V, 60Hz 501699 Washer, thrust 501026 Shaft, drive (includes key and stud) 501619 Fan blade, wheel motor 501607 Not shown Chain, pitch 64, link 00182246 Sprocket, drive shaft, 35T (includes drive shaft key) 502692 Sprocket, wheel motor, 10T 501019...

  • Page 41: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)

    Dispense chute and splash panel (models with SensorSAFE infrared dispensing) Reference # Description Part # Bracket, water solenoid 00987875 Tube, water station 00187682 Fitting, outlet, 1/8" MPT x 3/8" comp 502262 Fitting, inlet, 1/8" MPT x 1/4" comp 502246 Solenoid valve, water, 220 V, 60Hz and 230 V, 50 Hz 208103 Chute, ice (with Agion 00984831...

  • Page 42: Dispense Chute And Splash Panel (Models With Lever Dispensing)

    Dispense chute and splash panel (models with lever dispensing) Reference # Description Part # Boot, dispense switch button (mounts on 00981217 switch) 502418 Bracket, water solenoid 00987875 Switch, dispense, ice or water, lever actuated (includes boot) 00981217 Tube, water station 00187682 Fitting, outlet, 1/8"...

  • Page 43: Dispenser Electrical Box - Sensorsafe Models

    Dispenser electrical box – SensorSAFE models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 Board, SensorSAFE 502915 Standoff, board (4 required) 501959 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box)

  • Page 44: Dispenser Electrical Box - Lever Models

    Dispenser electrical box – lever models Reference # Description Part # Thermostat 500514 Switch, dispenser power 502209 Switch, ice machine bin signal 502209 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944 Not shown...

  • Page 45: Water And Drain

    Water and drain Reference # Description Part # Valve, water shut off 01035526 Clip, shut off valve 01035534 Tee, 1/4" 502923 Elbow, 1/4" stem x 1/4" push-in 00121699 Tube, drain, hopper, 230 V/50 Hz 01054576 Tube, drain, hopper, 220 V/60 Hz 01165398 Tube, purge 01054584...

  • Page 46: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers

    Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse pre- 00130229 filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine...
  • Page 47 Ice machine electrical components 230 V 50 Hz 220 V 60 Hz Reference # Description Part # Capacitor, run, 230 V, 50 Hz 01087162 Relay start, compressor, 230 V, 50 Hz 01087154 Board, control circuit, 230 V, 50 Hz and 220 V, 60 Hz 01111657 Switch, clean 00117036...

  • Page 48: Air-Cooled Ice Machines

    Air-cooled ice machines - 230 V 50 Hz C/E25CI425A/W, C/E50CI425A/W...
  • Page 49 Reference # Description Part # Drier 502724 Condenser coil, A/C 01067461 Reservoir mounting bracket 01113729 Reservoir assembly 01148741 Bracket, electrical box 01068170 Evaporator (see page 32 and 33 for complete breakdown) — Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079 Valve, expansion, thermal 502726...
  • Page 50 Air-cooled ice machines - 220 V 60 Hz C/E25CI425A/W, C/E50CI425A/W...
  • Page 51 Reference # Description Part # Drier 502724 Condenser coil, A/C 01067461 Reservoir mounting bracket 01113729 Reservoir assembly 01148741 Bracket, electrical box 01068170 Evaporator (see page 32 and 33 for complete breakdown) — Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079 Valve, expansion, thermal 502726...

  • Page 52: Water-Cooled Ice Machines

    Water-cooled ice machines - 230 V 50 Hz C/E25CI425A/W, C/E50CI425A/W...
  • Page 53 Reference # Description Part # Drier 502724 Valve, water regulating (includes Iso-washer) 500537 Not shown Iso-washer (for water regulating valve) 501810 Reservoir assembly 01148741 Reservoir mounting bracket 01068162 Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079 Not shown Fitting, reservoir, plastic 1/4"...
  • Page 54 Water-cooled ice machines - 220 V 60 Hz C/E25CI425A/W, C/E50CI425A/W...
  • Page 55 Reference # Description Part # Drier 502724 Valve, water regulating (includes Iso-washer) 500537 Not shown Iso-washer (for water regulating valve) 501810 Reservoir assembly 01148741 Reservoir mounting bracket 01068162 Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079 Not shown Fitting, reservoir, plastic 1/4"...

  • Page 56: Evaporator Replacement Parts

    Evaporator replacement parts FLAKER COMPONENTS HEALTHCARE C/E25CI425A/W, C/E50CI425A/W...
  • Page 57 Reference # Description Part # Coupling, vee band, includes nut 502735 Bearing assembly, top 502736 Loop, ice compression, beveled (see below for Flaker-specific components) 502110 Auger (see below for Flaker-specific components) 502737 Evaporator (includes insulation jacket, 502740) 01064658 O ring, bearing housing 500496 Bearing assembly, bottom (includes O rings and condensate shield) 502738...
  • Page 58 Le rogamos consulte el manual de instalación y de instrucciones adjunto, ya que es muy importante que la instalación se realice según las especificaciones de fábrica para que el equipo funcione a su máxima eficiencia. Follett LLC no se hace responsable de los daños indirectos, costos, gastos por conexión y desconexión o pérdidas por causa de defecto de la máquina.
  • Page 59 Registrazione della garanzia e valutazione dell’attrezzatura Grazie per aver acquistato un dispositivo Follett®. Ci auguriamo che il nostro prodotto soddisfi o superi le Sue aspettative, in quanto il nostro obiettivo è quello di offrire prodotti e servizi di alta qualità che soddisfino pienamente le vostre esigenze! La preghiamo di leggere attentamente il manuale per l’installazione e per l’uso allegato.
  • Page 60 Garantiregistrering och utvärdering av utrustning Tack för att du köpt utrustning från Follett  ® . Vi hoppas att du ska tycka att den uppfyller eller överträffar dina förväntningar, då vårt mål är att leverera produkter och tjänster av högt värde som gör dig helt nöjd! Studera medföljande installations- och bruksanvisning.

This manual is also suitable for:

Symphony plus 50 seriesSymphony plus c25ci425aSymphony plus 25 seriesSymphony plus c50ci425aSymphony plus e50ci425aK39864

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