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C/E25/50CI425A-SI Countertop
Ice-only Dispenser with
SensorSAFE™ Dispensing
C/E25/50CI425A-S Countertop Dispenser
with SensorSAFE™ Dispensing
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Symphony Plus
Installation, Operation and Service Manual
Please visit https://www.follettice.com/technicaldocuments
for the Operation and Service manual for your unit.
25 and 50 Series
™
Ice and Water Dispensers
C/E25CI425A, C/E50CI425A
Serial number K69864 to L90016
C/E25/50CI425A-LI Countertop Ice-only
Dispenser with Lever Dispensing
C/E25/50CI425A-L Countertop Dispenser
with Lever Dispensing
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01234657R02
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Table of Contents
Related Manuals for Follett C/E25CI425A
Summary of Contents for Follett C/E25CI425A
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Page 1: Welcome To Follett
If visible signs of damage exist, please refuse delivery or sign your delivery receipt "damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process. -
Page 2: Table Of Contents
Evaporator replacement parts ............. . 56 C/E25CI425A, C/E50CI425A... - Page 3 § This appliance must not be cleaned by a water jet. § User maintence should not be done by children. § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130229, high capacity #00978957, carbonless high capacity #01050442).
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Page 4: Specifications
Right Side View Rear View 21.5" (54.6 cm) 24.5" (62.2 cm)* 25HI400A/W 36.5" (92.7 cm) 50HI400A/W 40.5" NEMA (102.9 cm) 5-15 14.25" (36.2 cm) 17" 21.5" (54.6 cm) (43.2 cm) * Includes .5" (13 mm) for bracket supplied with unit. C/E25CI425A, C/E50CI425A... -
Page 5: Electrical
3" (77 mm) each side Suggested for service 12" (30.5 cm) top, 6" (15.3 cm ) left side Note: Do not block left side air intake or right side air exhaust. Dry weight § C/E25/50CI425 (countertop): 215 lbs. (98 kg) C/E25CI425A, C/E50CI425A... -
Page 6: Installation
8. Turn on water supply and check for leaks. 9. Clean dispenser and ice machine before condenser outlet putting into service. 3/8" FNPT 10. Turn power on and allow ice machine to drain condenser inlet 3/4" MPT power produce ice. 3/8" FNPT potable water 3/8" FNPT C/E25CI425A, C/E50CI425A... -
Page 7: Installing Countertop Dispensers With Bottom Exiting Utilities
(40.7 cm) (17.8 cm) dispenser and make utility connections through countertop cutout. 13. Turn on water supply and check for leaks. 14. Clean dispenser and ice machine. 15. Turn power on and allow ice machine to produce ice. C/E25CI425A, C/E50CI425A... -
Page 8: User Information
Follett recommends sanitizing the pressurized water lines prior to cleaning the ice machine/dispenser. Follett offers two kits: order P/N 01089572 when a Follett filter system with a pre-filter bowl is present, or P/N 01089580 when a Follett filter system is not present. Follow the instructions provided with the respective kits to sanitize the pressurized water lines immediately before cleaning the ice machine/dispenser. -
Page 9: Weekly
§ (2) SaniSponge™ (P/N 00131524 - single sponge) § SafeCLEAN Plus ice machine cleaner SafeCLEAN Plus Solution: Follow the directions on the SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water. -
Page 10: Ice Machine And Dispenser
16. Collect sponges from ice storage bin. 17. Replace hopper lid, machine top, turn ON dispenser power and install front cover. 18. After 10 minutes, dispense all ice and discard. User Interface and Exterior Cabinet § Clean stainless steel panels with stainless steel cleaner. C/E25CI425A, C/E50CI425A... -
Page 11: Service
Service Ice machine Operation (all models) Follett’s ice machine consists of four distinct functional systems: § Harvesting system § Water system § Electrical control system § Refrigeration system These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these systems will result in improper operation of the entire ice production cycle. -
Page 12: Water System
If using reverse osmosis water filtration system, ensure T.D.S level is greater than 10 ppm. Fig. 6 – Water system diagram VENT CLEANING CUP RESERVOIR FILL SOLENOID NOZZLE WATER SUPPLY WATER 3/8" FPT, 45-90 F (7-32 C) RESERVOIR 10-70 PSI (69-483 KPA) DRAIN PAN TO DRAIN CUP C/E25CI425A, C/E50CI425A... - Page 13 Fig. 7 – Water level diagram B COMMON C HIGH A ALARM LOW D LOW NORMAL OPERATING RANGE C/E25CI425A, C/E50CI425A...
- Page 14 Maint. timer OFF Maint. timer ON ice level control stat Sleep cycle dispense duration ice tube well nut mounting bracket rubber 35 s knurled screw grommet 15 s 60 s bin thermostat capillary tube dispenser electrical hopper assembly icemaker electrical C/E25CI425A, C/E50CI425A...
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Page 15: Wiring Diagram - Lever
Wiring diagram - Lever 98 BLACK 97 WHITE 44 RED 95 GREEN 94 WHITE 93 BLACK 86 WHITE 87 WHITE C/E25CI425A, C/E50CI425A... -
Page 16: Wiring Diagram - Sensorsafe
98 BLACK 97 WHITE 106 BLACK 105 WHITE 46 PURPLE 96 BLACK 44 RED 45 BLUE NEUTRAL 101 BLACK 102 WHITE 103 GREEN 96 BLACK 95 GREEN 94 WHITE 93 BLACK 105 WHITE 106 BLACK 86 WHITE 87 WHITE C/E25CI425A, C/E50CI425A... -
Page 17: Ice Machine Operational And Diagnostic Sequences
Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 25/50 series ice dispensers. Both normal operation (stages 1—8) and non-normal diagnostic sequences showing torque-out for use in troubleshooting are shown. - Page 18 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 19 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 20 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 21 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 22 12 hours unless 5 seconds of dispensing is seen. After 12 hours, the SLEEP CYCLE LED goes out and the ice making will resume if the bin thermostat is closed. The sleep cycle dispense duration is adjustable using the DIP switches on the control board. C/E25CI425A, C/E50CI425A...
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Page 23: Diagnostic Stages
The ice machine will remain off as long as these two LEDs are on. After the 60 minute time delay, these LED lights turn off, and the control board will try to go through a normal start-up sequence. C/E25CI425A, C/E50CI425A... - Page 24 1 2 3 4 5 6 7 8 LOW WATER YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 25 1 2 3 4 5 6 7 8 LOW WATER YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 26 1 2 3 4 5 6 7 8 LOW WATER YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 27 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors C/E25CI425A, C/E50CI425A...
- Page 28 1 2 3 4 5 6 7 8 9 C2 START DRAIN CLOG COMPRESSOR SENSOR VIOLET BLACK A B C D RESERVOIR WATER SENSOR COMPRESSOR ORANGE ELECTRICAL HIGH YELLOW BLACK PRESS BLACK #71 C1 RUN BLACK #66 BLACK #69 C/E25CI425A, C/E50CI425A...
- Page 29 WATER SENSOR HIGH GRN / YEL PRESS Refrigeration cycle condenser low side service port high side high pressure switch service port compressor filter dryer evaporator high high pressure pressure pressure pressure thermostatic vapor liquid liquid vapor expansion valve C/E25CI425A, C/E50CI425A...
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Page 30: Refrigeration System
§ Recharging of unit at other than factory specifications will void ice machine warranty. Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container. - Page 31 307.5 lbs. lbs. lbs. lbs. lbs. lbs. lbs. Water-Cooled ice machine capacity/24hrs. - Water-Cooled ice machine capacity/24hrs. - 220 V/60 Hz 230 V/50 Hz Condenser Water Temperature F/C Condenser Water Temperature F/C lbs. lbs. lbs. lbs. lbs. lbs. lbs. lbs. lbs. lbs. C/E25CI425A, C/E50CI425A...
- Page 32 Locked rotor amps 220 V: 19.6A 230 V: 18.2A Condenser water usage: @70 F/70F: 0.26 gal/min @90 F/70F: 0.56 gal/min Gearmotor data 220 V/60 Hz 230 V/50 Hz Gearmotor current 1.0A (nominal) 1.3A (nominal) Locked rotor amps 6.8A 6.8A C/E25CI425A, C/E50CI425A...
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Page 33: Dispenser Troubleshooting
If board tests okay, troubleshoot appropriate dispenser component. Dispenses ice Check LEDs Troubleshoot appropriate lens/sensor and and/or water on control replace if required. continuously. board. If there is power on any output terminal (WTR or WM) on control board, replace board. C/E25CI425A, C/E50CI425A... -
Page 34: Ice Machine Removal Instructions
§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment. Fig. 11 – All models Fig. 12 – All models 2. Remove splash panel (Fig. 12). 1. Dispense all ice and remove front cover (Fig. 11). C/E25CI425A, C/E50CI425A... - Page 35 (Fig. 14.5). Fig. 15 – Water-cooled only Fig. 16 – Water-cooled only 9. Shut off inlet and outlet valves to water-cooled 10. Lift and position water-cooled lines into condenser and disconnect fittings (Fig. 15). hook (Fig. 16). C/E25CI425A, C/E50CI425A...
- Page 36 14. Remove vent and drain tube (Fig. 18.2). 15. Remove nozzle insulation (Fig. 18.3). 16. Loosen ice tube hose clamp (Fig. 18.4). 17. Remove ice tube (Fig. 18.5). 18. Place ice machine electrical box on top of ice machine and slide out ice machine. C/E25CI425A, C/E50CI425A...
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Page 37: Evaporator Disassembly
15. Loosen hex head bolt in side of mounting base with 5/16" wrench and lift lower bearing assembly. 16. Remove condensate shield. 17. Remove four Allen head machine screws holding mounting base to gearbox. 18. If replacing evaporator, remove compression nozzle from evaporator port. C/E25CI425A, C/E50CI425A... -
Page 38: Evaporator Reassembly
3. Remove four screws holding gear motor mounting plate to base of ice machine and lift gearbox and motor clear of ice machine. 4. Remove machine screws holding mounting plate to motor. 5. Install new motor in reverse order. C/E25CI425A, C/E50CI425A... -
Page 39: Replacement Parts
Not shown Hopper, assembly, 25 series 00953281 Not shown Hopper, assembly, 50 series 00953299 Not shown Drain tube, ice storage hopper 01054576 Not shown Drain pan protector 00195974 Not shown Grille, drain pan, gray plastic, case of 12 01071232 C/E25CI425A, C/E50CI425A... -
Page 40: Wheel Motor And Drive System
Sprocket, drive shaft, 35T (includes drive shaft key) 502692 Sprocket, wheel motor, 10T 501019 Bearing, drive shaft 501024 Not shown Connecting link, chain 500799 Key, drive shaft 500367 Key, wheel motor 205991 Dispenser drive assembly (parts 1-9 above) 502929 C/E25CI425A, C/E50CI425A... -
Page 41: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)
Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079 Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice. Agion is a registered trademark of Agion Technologies, Inc, Wakefield, MA, USA. C/E25CI425A, C/E50CI425A... -
Page 42: Dispense Chute And Splash Panel (Models With Lever Dispensing)
Bracket, lever 00958793 Fitting, 1/8" NPT x 1/4" tube 01230689 Screw, valve 203227 Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079 * Ty-rap is a registered trademark of Thomas & Betts International, Inc. C/E25CI425A, C/E50CI425A... -
Page 43: Dispenser Electrical Box - Sensorsafe Models
Standoff, board (4 required) 501959 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944 Not shown Power cord 01150002 C/E25CI425A, C/E50CI425A... -
Page 44: Dispenser Electrical Box - Lever Models
Switch, ice machine bin signal 502209 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944 Not shown Power cord 01150002 C/E25CI425A, C/E50CI425A... -
Page 45: Water And Drain
Fitting, water-cooled condenser inlet 00195966 Fitting, water-cooled condenser outlet 00195966 Fitting, water inlet 01065275 Tube, drain 01072842 Not shown Tubing 1/4" 502079 Fitting, drain 00109728 Drain cup 01064690 Bracket, drain cup 01111111 Not shown Valve, check, 1/4" 01122381 C/E25CI425A, C/E50CI425A... -
Page 46: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers
Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse pre- 00130229 filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine... -
Page 47: Ice Machine Electrical Components
Board, control circuit, 230 V, 50 Hz and 220 V, 60 Hz 01111657 Switch, clean 01229418 Stand offs, board (8 required) 00903005 Box, electrical, start/run components 220 V, 60 Hz 01148535 Not shown Relay, bin signal (power to contact closure) 01020734 Not shown Jumper, bin signal 01069095 C/E25CI425A, C/E50CI425A... -
Page 48: Air-Cooled Ice Machines - 230 V 50 Hz
Air-cooled ice machines - 230 V 50 Hz C/E25CI425A, C/E50CI425A... - Page 49 01111830 Not shown Tube, drain, MCE425AxT 01055185 Not shown Tube, drain, MCE425AxS 01016948 Tube, ice transport, MCE425A/WxT 01003532 Jacket, insulation, TXV bulb 00106534 Not shown Gasket, reservoir 01148766 Not shown Valve, check, 1/4" 01122381 Clamp, hose (each) 01281450 C/E25CI425A, C/E50CI425A...
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Page 50: Air-Cooled Ice Machines - 220 V 60 Hz
Air-cooled ice machines - 220 V 60 Hz C/E25CI425A, C/E50CI425A... - Page 51 01111830 Not shown Tube, drain, MCE425AxT 01055185 Not shown Tube, drain, MCE425AxS 01016948 Tube, ice transport, MCE425A/WxT 01003532 Jacket, insulation, TXV bulb 00106534 Not shown Gasket, reservoir 01148766 Not shown Valve, check, 1/4" 01122381 Clamp, hose (each) 01281450 C/E25CI425A, C/E50CI425A...
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Page 52: Water-Cooled Ice Machines - 230 V 50 Hz
Water-cooled ice machines - 230 V 50 Hz C/E25CI425A, C/E50CI425A... - Page 53 Tube, drain, MCE425AxT 01055185 Not shown Tube, drain, MCE425AxS 01016948 Tube, ice transport, MCE425A/WxT 01003532 Jacket, insulation, TXV 502830 Jacket, insulation, TXV bulb 00106534 Not shown Gasket, reservoir 01148766 Not shown Valve, check, 1/4" 01122381 Clamp, hose (each) 01281450 C/E25CI425A, C/E50CI425A...
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Page 54: Water-Cooled Ice Machines - 220 V 60 Hz
Water-cooled ice machines - 220 V 60 Hz C/E25CI425A, C/E50CI425A... - Page 55 Tube, drain, MCE425AxT 01055185 Not shown Tube, drain, MCE425AxS 01016948 Tube, ice transport, MCE425A/WxT 01003532 Jacket, insulation, TXV 502830 Jacket, insulation, TXV bulb 00106534 Not shown Gasket, reservoir 01148766 Not shown Valve, check, 1/4" 01122381 Clamp, hose (each) 01281450 C/E25CI425A, C/E50CI425A...
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Page 56: Evaporator Replacement Parts
Evaporator replacement parts FLAKER COMPONENTS HEALTHCARE C/E25CI425A, C/E50CI425A... - Page 57 Grease, Mobil FM222, 14 oz 501111 Bracket, vent hoses 01007087 Insulation jacket, evaporator 01049592 Relay, gearmotor 00120055 Cover, black plastic 01012228 O ring, top bearing 01064963 Sensor, overflow 01039783 Insulation, top bearing 01049600 Insulation, compression nozzle, single drain 01049584 C/E25CI425A, C/E50CI425A...
- Page 58 C/E25CI425A, C/E50CI425A...
- Page 59 C/E25CI425A, C/E50CI425A...
- Page 60 Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. We hope you find that our equipment meets or exceeds your expectations, as our goal is to deliver high value products and services that earn your complete satisfaction! Please review the enclosed installation and operations manual.