TIPTEL .com 410 Installation Manual
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TIPTEL .com 410 Installation Manual

Isdn telephone systems
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Installation Manual
ISDN Telephone Systems
tiptel.com 410
tiptel.com 411
tiptel.comPact 42 IP 8
tiptel.comPact 82 IP 8
tiptel.com 810
tiptel.com 811
(UK)
tiptel

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  • Page 1 Installation Manual (UK) ISDN Telephone Systems tiptel.com 410 tiptel.com 810 tiptel.com 411 tiptel.com 811 tiptel.comPact 42 IP 8 tiptel.comPact 82 IP 8 tiptel...

  • Page 3: Table Of Contents

    Analogue FXO ports ................... 14 Network connection ................... 14 Terminals ....................15 Analogue telephones ................15 ISDN- and TIPTEL-system telephones ........... 15 First start-up ....................16 Connecting the telephone system ..............17 Removing the cabinet cover ..............17 Connecting the telephone system to an analogue exchange office ..18 Connecting the telephone system to an ISDN (NTBA) connection ..
  • Page 4 Table of contents Configuration access ..................31 Identification of the IP address ..............31 Changing the IP address at a telephone ........... 32 Direct connection to a computer ..............33 Web configuration access ................33 Trouble shooting ..................34 Necessary settings in your web browser (all operating systems) ..34 Network settings in Windows 7 ..............
  • Page 5 Table of contents Timecontrol ..................... 61 Public holidays ..................61 Configuration examples ................62 Expert mode ....................63 Date / time ....................63 Service ..................... 63 Voicemail ....................65 SIP ......................65 Menu: Ports ....................67 ISDN ......................67 Settings ....................67 Entry of MSN/DDI ..................
  • Page 6 Table of contents Subscriber ....................83 Settings ....................83 Call forwarding ..................85 Charge account ..................85 System telephone ..................85 Assignment of the functional keys ............87 Remote dial-in ..................... 92 Voice box ....................92 Activate voice box for an user ..............92 Settings voice box ...................
  • Page 7 Table of contents Tips and tricks ....................112 Function call-through / call-back ..............112 Groups ......................113 Different companies - one telephone system ..........114 Greeting and answering machine .............. 114 Technical Specifications ................116 Appendix ......................117 General command summary ..............117 Function codes for analogue terminals .............

  • Page 8: Introduction

    Configuration on end user level. Each subscriber is able to access and con- figure basic features via his/her PC, e.g. call forwarding, or playback of re- corded messages.  Computer Telephony Integration (CTI) via TSPI(TAPI)-driver provided with your telephone system (for Windows operating systems) (*) Note: Included in tiptel.comPact 42/82 IP 8...

  • Page 9: Notes

    The current version of the User's Manual is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustra- tions of this user's manual have been compiled with the utmost care. However, errors cannot be ruled out completely.

  • Page 10: Product Package

    Product package Please check that you have received everything before starting installation. The de- livery includes:  1 tiptel.com 410, 810, 411, 811, tiptel.comPact 42/82 IP 8, tiptel 41/42 Home telephone system + AC adapter  1 ISDN connector cable ...

  • Page 11: Directions For The Operation Of The Telephone System

    Notes Directions for the operation of the telephone system  This ISDN telephone system has been designed for use at ISDN connec- tions according to Euro ISDN protocol DSS1. Using the system on other connections can cause malfunctions.  This ISDN telephone system has been designed and manufactured in ac- cordance with the „Information Technology Equipment Safety”...

  • Page 12: Environmental Compatibility

    Notes Environmental compatibility No contact with substances harmful to human health can occur if the system is used properly. The synthetic materials used in this device consist of partially recycled granulate. Our packaging does not contain any synthetic materials. Only cardboard and paper from partially recycled material is used.

  • Page 13: Interfaces

    1 | 2 | 3 | 4 a/b per extension incl. cable bushing ports 1 | 2 | 3 | 4 Only tiptel.com 810, 811, Only tiptel.com 810, 811, tiptel.comPact 42/82 IP 8: tiptel.comPact 42/82 IP 8: So internal...

  • Page 14: Isdn-Ports (S0)

    4 ports via western jacks or screwing terminals. TIPTEL strongly recommends not to us more then one terminal at the same port. Those terminals would comprise a parallel circuit which makes it impossible to call them individually.

  • Page 15: Terminals

    PCs to the tiptel.com telephone system family. tiptel.com 411, 811, tip- tel.comPact 42/82 IP 8 and tiptel 42 Home also support ISDN telephones and TIPTEL system telephones. The range of operation and use of features depend on the termi- nal used.

  • Page 16: First Start-Up

     All calls will be signalled at all subscribers.  Only tiptel.com 411, 811, tiptel.comPact 42/82 IP 8 and tiptel 42 Home: The internal S0 is configured for the Euro ISDN multipoint interface. Subscribers (MSNs) 20 – 21 are preset.

  • Page 17: Connecting The Telephone System

    Connecting the telephone system Connecting the telephone system Removing the cabinet cover In case you wish to use port 5 through 8 with telephone systems comprising 8 ana- logue ports or you wish to jumper ISDN ports from internal to external or vice versa, or you wish to install or remove terminations resistors of the S ports, or you wish to install modules you will have to remove the cabinet cover.

  • Page 18: Connecting The Telephone System To An Analogue Exchange Office

    Connecting the telephone system Connecting the telephone system to an analogue exchange office In order to operate tiptel.com 410-811 at an analogue exchange office you need the optional 2FXO Module. With tiptel.comPact 42/82 IP 4 this module has already been integrated.

  • Page 19: Connecting The Telephone System To An Isdn (Ntba) Connection

    Connection of ISDN or system telephones For system or ISDN terminal devices telephone systems tiptel.com 411, tiptel.com 811, tiptel.comPact 42 IP 8, and 82 IP 8 provide you with one internal ISDN port in factory default settings. Take the ISDN cable which has 8 pin western plugs at both ends. Connect one end to the second S port from the left at your telephone system.
  • Page 20 Connecting the telephone system In case you do not want to use the first S port of your telephone system for an exter- nal ISDN connection you can jumper this port to internal and then connect another ISDN or system telephone. Notes: ISDN terminal devices in order to operate a corresponding internal telephone number.

  • Page 21: Connecting Several Isdn Telephones By Using An Isdn Switch

    Your specialist dealer can provide you with termination resistors which can be plugged into the network jack and which have a jack for connecting the telephone cable. Note: At each S port you can only operate one single Tiptel system tele- phone.

  • Page 22: Connecting Several Isdn Telephones By Using An S Bus

    Connecting the telephone system Connecting several ISDN telephones by using an S As an alternative to directly connecting the telephones you can also install an S from the telephone system. In order to do so below the telephone system you must install an ISDN wall socket or a universal wall socket.

  • Page 23: Connection Of Isdn Telephones By Using Network Cable

    Note: At each S port you can only operate one single Tiptel system tele- phone. Connection of ISDN telephones by using network cable In case there is a network infrastructure with patch panel and network outlets close to the telephone system you can also use this wiring for connecting ISDN or system telephones.

  • Page 24: Changing S Port Settings

    Connecting the telephone system Changing S port settings As factory default setting the first (left hand side) S port of the telephone system is set to external for operating at the NTBA of an ISDN connection, the second S port (second jack from the left) is set to internal intern for operating ISDN or system tele- phones.

  • Page 25: Connecting Analogue Terminal Devices

    Connecting the telephone system In case both S ports are jumpered to internal the total power consump- tion must no exceed 2 W. Please pay attention to the power require- ments of terminal devices fed via S Connecting analogue terminal devices Connection of the first four analogue terminal devices can be done by directly using the TAE or western connectors of those telephones by plugging them into the corre- sponding jacks of the telephone system or by connecting installation cable at the...

  • Page 26: Connection By Using Installation Cable

    Connecting the telephone system Connection by using installation cable In order to do so you will have to remove the cabinet cover (as shown above). Connect one pair of wires each to the corresponding screwing terminal pairs 1 through 8. Only used twisted pair cable, type J-Y/ST/Y.

  • Page 27: Connection By Using Network Installation Cable

    Connecting the telephone system With an NFF outlet the first extension will be connected to pins 1 and 2 at the top screwing terminal bar (using the left hand side N coded and the centre F coded jack) and the second extension will be connected to pins 1 and 2 of the lower screwing terminal bar (using the right hand F coded jack).

  • Page 28: Connection Of Ip Telephones

    Connecting the telephone system Connection of IP telephones In telephone system's configuration you must first set up a subscriber, in whose set- tings und "Designation of extensions" the item "SIP Proxy Port" must be activated. In order to be able to use an IP telephone at the subscriber's end a password must be set.

  • Page 29: Connection Your Telephone System To Mains

    Connecting the telephone system Connection your telephone system to mains Connect your telephone system to mains by using the AC adaptor. The "power" LED at your telephone system will start flashing. Different LEDs will come on and off. The "power" LED will flash for some 90 seconds. After that it should be lit permanently.
  • Page 30 Connecting the telephone system Note: The first S port of the telephone system is factory default set to ISDN point-to-multipoint connection. If you have an ISDN point-to-point con- nection, at a connected telephone you must dial the digits to set the port to point-to-point connection. Only af- ...

  • Page 31: Configuration Access

    Configuration access Configuration access Configuration of the telephone system is done via a web browser. There is no need for any other software. Most users have an internet access via a router with computers connected to that router to which also the telephone system was connected. A router usually has a DHCP server integrated, which assigns correct IP addresses to all connected devices.

  • Page 32: Changing The Ip Address At A Telephone

    Configuration access Some 10 seconds later the telephone system will call the telephone and show you the IP address on the telephone's display. It should be an IP address from the ad- dress range of your network. Write down this IP address. Note: You can either use an analogue, an ISDN, or an system telephone to query the IP address.

  • Page 33: Direct Connection To A Computer

    Configuration access Direct connection to a computer If you do not have a network you can also connect the telephone system directly to a computer which has a network adapter integrated. In this case connect the LAN port of the telephone system with the LAN port of your computer by using the attached network cable.

  • Page 34: Trouble Shooting

    Configuration access Trouble shooting If you do not see the window asking you for username and password after entering the IP address, the telephone system has not been connected properly via LAN to your network or computer of your computer's network settings are not correct. In this case please connect your telephone system's LAN port directly to the com- puter's LAN port by using the attached network cable.

  • Page 35: Network Settings In Windows 7

    Configuration access Windows 7 Windows XP Network settings in Windows 7 Click on "Start", then on "Control Panel" -> Network and Internet -> View network status and tasks” and the select on the left hand side "Change adapter settings". Then you can see the LAN connection. Double-click on LAN connection and the “Local Area Connection Status”...
  • Page 36 Configuration access Now you are again in the dialogue " Local Area Connection Status ". Now select "Details". In the example shown above the computer was set to obtain IP addresses automati- cally (DHCP activated "yes"), and it has obtained the IP address 192.168.34.14. The "IPv4 Default Gateway"...

  • Page 37: Network Settings In Windows Xp

    Configuration access Note: The IP address of the Computers will be different regarding the last segment. The first computer connected will be assigned by the tele- phone system's DHCP server with 10, the second with 11 and so on. Network settings in Windows XP Click on "Start", then on "Control Panel", then on "Network and Internet Connections".
  • Page 38 Configuration access In the example shown above the computer was set to obtain IP addresses automati- cally (assigned by DHCP), and it has obtained the IP address 192.168.34.13. The "Default Gateway" has the IP address 192.168.34.100. The settings must look the same as shown above, then you have access to the configuration under the IP ad- dress 192.168.34.100.

  • Page 39: The Configuration Wizard

    With telephone systems with 8 analogue extensions additionally the telephone num- bers 54 - 57 are assigned also fixed to the analogue extensions 5 - 8. With tiptel.com 411 and 811 additionally the telephone numbers 20 and 21 are as- signed to the internal S bus 2.

  • Page 40: Country Setting

    The configuration wizard Country setting In order to comply with country specific settings you must select the required coun- try. If you do not find your country in the list please select "INT". Note: The language in the configuration will not be selected by the country setting.

  • Page 41: Configure The External Connection

    The configuration wizard Configure the external connection This configuration item is only available when at least one of the two S ports is set to external, i.e. for connection to the NTBA of an ISDN connection. Here you configure whether you have an ISDN point-to-multipoint or a point-to-point connection.

  • Page 42: Fax Switch At An Analogue Exchange Office Line

    The configuration wizard Fax switch at an analogue exchange office line This menu is only available with an installed foreign exchange office module for ac- cessing analogue external lines. If you wish to divert incoming fax messages auto- matically to a certain extension the you will have to activate the fax switch. If you have activated the fax switch as shown above the telephone system will auto- matically take incoming calls and verifies whether this call is a fax message or a voice call.

  • Page 43: External Telephone Numbers An Call Distribution For The S0 Ports

    The configuration wizard External telephone numbers an call distribution for the S0 ports This dialogue is only available when at least one of the two S ports has been set to external, i.e. for connection to the NTBA of an ISDN connection. Here you enter the number of the first ISDN connection.

  • Page 44: External Telephone Numbers An Call Distribution For The Analogue Exchange Office Ports

    The configuration wizard External telephone numbers an call distribution for the analogue exchange office ports This menu is only available when the analogue exchange office module has been installed. Here you enter the telephone number for the first analogue port (port 5, second con- nector from the left) and optionally a designation.

  • Page 45: Assigning The Telephone Number For Outgoing Calls

    The configuration wizard Assigning the telephone number for outgoing calls Here you enter for each subscriber the telephone number being used with outgoing external calls. Here you configure which telephone number will be signalled to the called party with outgoing calls. At the same time you set which external exchange office line will be used by the telephone connected to the extension when placing outgoing external calls.

  • Page 46: Main Configuration Interface

    Main Configuration Interface Main Configuration Interface General The configuration is divided into subscriber configuration and administrator configu- ration. In the following we use the administrator configuration as an example for describing the configuration procedures. The subscriber settings can be taken from the User's Manual of your telephone system.
  • Page 47 Main Configuration Interface The configuration pages are marked by headlines shown as tabs in the horizontal menu selection (top of the screen) and by web-links in the vertical menu selection at the left edge of the screen. For each tab you will see a number of different sub-items at the left edge of the screen.

  • Page 48: Menu Settings

    The factory pre-set password is „admin”. Voicemail system Your telephone system supports the optional internal tiptel VCM-Module (included in tiptel.comPact-models). The individual voicemail boxes (personal answering machines) are assigned in the subscriber menu.
  • Page 49 Menu Settings Area Code Please enter the area code of your city here. This information is needed for cross- checking existing phone book entries with received CLIP information (caller's phone number) Setting of country To satisfy country-specific requirements, it is necessary to select the desired country here.
  • Page 50 „Save as” option. Using the „modify” button, you can select the follow- ing format: „PCM, 8,000 kHz, 16 bit, mono”. This new file can now be transferred to the tiptel.com telephone system. Use the „Upload” menu item in „Expert mode service“ to upload the file.

  • Page 51: Speed Dialling

    Menu Settings Speed dialling Your telephone system provides a speed-dialling list with a maximum of 100 phone numbers, each consisting of 24 digits. The speed dialling numbers can only be used to call external destinations. Consequently, you do not have to enter the prefix for the exchange connection.

  • Page 52: Phonebook

    Phonebook control The telephone book may be controlled via an ISDN- or TIPTEL-system telephone. In order to be able to display it your telephone must support „Display info“ while in the dial state.

  • Page 53: Call Filter

    Menu Settings Save phonebook The phonebook may be saved here in CSV-format You may import these data to Out- look Express by using the import option of that programme. Upload (phonebook) The phonebook may be transferred from your PC to the telephone system. You may also transfer a phonebook which has been exported from Outlook Express to your telephone system.
  • Page 54 Menu Settings Exception phone numbers / MSNs / DDIs of the telephone system Only enabled in case you selected „All“ first. You may define up to 3 phone numbers / MSNs / DDIs of your telephone system as exception, not to be verified by the call filter.

  • Page 55: Applications

    Menu Settings Use standard call distribution = The filter function will be exit and the call will be sig- nalled according to the call distribution set. Applications Unsolicited promotional calls Most unsolicited calls have no caller id. Proceed as follows: ...

  • Page 56: Dialling Control

    Menu Settings This filter makes sure that your Dutch VIP customer can reach you as usual. I.e. all calls from that customer will be distributed according to the call distribution set.  Select „Filtering of incoming calls via following phone number / MSN / DDI of telephone system“...

  • Page 57: Emergency Numbers

    With tiptel.com 411 and tiptel.com 811 you may enter the cost centre during the call on an ISDN telephone via keypad. With tiptel 83 system you will only have to press the left cursor key and select the option „keypad“, enter the code, and confirm the...

  • Page 58: Call Analysis Software

    Menu Settings entry. tiptel 85 system support a menu guided operation and also supports a list with project codes / cost centres. Example for a three digit cost centre with the target phone number            ...

  • Page 59: Settings

    Call deflection subscriber  Answering machine ready (only with tiptel VCM-Module installed)  Announcement of answering machine (only with tiptel VCM-Module in- stalled)  With day/night switching enabled you can define up to 6 different profiles. This is done via the corresponding configuration page with the above-mentioned settings (e.g.

  • Page 60: Timecontrol

    Menu Settings Timecontrol Using the time control you can switch between the various profiles for day/night switching. Manual switching is retained until the next time for switching. You can enter up to six switching times for each day of the week. At the switching time the selected profile is activated for day/night switching.

  • Page 61: Provider

    Select the file with the LCR table using the BROWSE button. To transfer click the TRANSFER button. In Germany up-to-date lists for your TIPTEL telephone system you may find on www.telefonsparbuch.de for the time being. Pay attention to the download section of your telephone system on www.tiptel.com.

  • Page 62: Configuration Examples

    Menu Settings Note: The sub-menu „Public holidays“ is identical between „day/night“ and „LCR“. Data will have to be entered only once. Configuration examples Example 1: You want to call in Germany with Arcor, but when calling Munich you want to use your standard provider.

  • Page 63: Expert Mode

    You can save the current configuration file to your PC. Note: This configuration file can also be used to transfer the configuration to other tiptel.com telephone systems of the same type. This includes all passwords. Out of security considerations you should handle this file with care.
  • Page 64 MUST NOT be interrupted. Should the update fail, please contact the support team of Tiptel.com GmbH. Loading configuration data: This menu is used to transfer the current configuration data to your telephone sys- tem.

  • Page 65: Voicemail

    Use this function to restart your telephone system manually. Voicemail Note: This menu is only available with a tiptel VCM-Module installed Unassigned folder on the MMC ICM and OGM from deleted subscribers or cancelled voice boxes are retained until they are deleted manually. At this point you can assign the complete directory with all of a subscriber's or services' ICM and OGM whose voice box is not yet switched on.
  • Page 66 Menu Settings in mind: Too small of a dejitter buffer can result in speech interruptions if data packages with a longer runtime are rejected. If the buffer is too large, there may possibly be a perceptible echo. Special Settings QoS for SIP (TOS/DiffServ), QoS for RTP (TOS/DiffServ): These settings allow you to influence the prioritization of speech data in the network/Internet.

  • Page 67: Menu: Ports

    Menu: Ports Menu: Ports ISDN At this menu external and internal S0-ports are configured Settings Your telephone system has up to two S0-ports which can be switched to external or internal. For the external S0, you can choose between a point-to-point and multipoint interface.

  • Page 68: Entry Of Msn/Ddi

    Menu: Ports If the CD external function is activated, the call forwarding is carried out directly by the external line. The disadvantages described above no longer occur. However this service must be enabled. Note: This service is not supported by every telephony network provider. When more than one subscriber is being addressed external CD will not be carried out.

  • Page 69: Call Forwarding External

    For public switches that do not support the call forwarding function via the CF ISDN service, it is recommended to set the inquiry option to „OFF”. Analogue (FXOs) Note: This menu is only available with a tiptel 2FXO-Module installed...

  • Page 70: Settings

    Menu: Ports Settings Operator Here you can define the subscriber to be used as operator. With a not existing call distribution the call will be signalled at the operator defined. This function will only be needed with DDI-capable analogue exchanges. Fax switch With an enabled fax switch all calls will be accepted without exceptions.

  • Page 71: Voip (Sip)

    The relevant information can be taken from the User's Manual of your analogue telephones. VoIP (SIP) Note: This menu is only available with a tiptel VoIP-Module installed Subscriber list The overview page shows you a window displaying the status of all SIP accounts that have been set up.

  • Page 72: Set-Up Sip Account

    Menu: Ports The Status column indicates if a SIP account is registered or if an error has occurred. Under Selectable SIP account a dialling code is listed that enables manual selection of a SIP account. This is an alternative to the choices of the SIP accounts through the outgoing phonenumber.
  • Page 73 Menu: Ports Go to Account name and enter a name of your choice to designate the data record. You can choose any name for the account as it is irrelevant to communications with your SIP provider. Note: Changing the name of the account later will only change the existing data record.

  • Page 74: Entry Of Phone Number

    Menu: Ports Use optimized parameter for fax: Here you can select a subscriber for fax connec- tions. With this selection data transfer will automatically be optimized for a fax con- nection. A successful transmission depends on the quality of the connection and therefore cannot be guaranteed.

  • Page 75: Settings

    Menu: Ports Enter the provider name to give the data record a designation. You can choose any provider name as this is unimportant for communicating with your SIP provider. Note: Changing the name of the provider later will only change the existing data record.

  • Page 76: Menu: Subscriber

    PC. Same applies to the status display of the voice boxes (subscriber an- swering machines) with installed tiptel VCM-Module. By clicking the status display you can also switch directly to the recordings for having them played back.

  • Page 77: Day/Night Switching

    Menu: Subscriber Day/night Switching Day/night profile Here you can select the day/night profile for which your settings should apply. Group Group selection Select the group that you want to configure here. Create a new group using the „New” setting or select an existing group. After the configuration you can create the group with the button „Create“.

  • Page 78: Select Group Member

    Assign the rejection location for the group here. In case you want to reject to an in- stalled tiptel VCM-Module, just install a pseudo subscriber and enable his answering machine with a very short delay. Of course you can also reject to an existing sub- scriber with activated answering machine.

  • Page 79: Call Distribution

    Menu: Subscriber Call distribution You specify the call distribution when creating a subscriber under „incoming external call assignment”. This indicates which subscriber is assigned to a particular external call number (MSN/DDI). All subscribers are listed for each call number. The assigned subscribers are marked accordingly.

  • Page 80: Modifying A Subscriber

    Menu: Subscriber Note: Name as well as the internal phone number may only be assigned once. Modifying a subscriber From the subscriber selection options determine the subscriber you want to modify. Modify the desired settings. The modified parameters are stored by pressing the „Save” button. Subscriber Name Enter the subscriber’s name here.

  • Page 81: Extensions Allocated To Subscriber

    Menu: Subscriber  No exchange authorisation  National exchange authorisation  International exchange authorisation Special numbers (where available and released) and emergency numbers can over- ride the exchange authorisation set. Requirement: An MSN/DDI for outgoing calls must be selected for the subscriber. Call forwarding targets This menu is used to programme the authorisation for call forwarding.

  • Page 82: Allocation For Incoming External Calls

      ble. . If you are using a tiptel VCM-Module, you may also directly reach and query your personal voicemail box. Note: This service has to be configured in advance under „Set-up service”. Call-back number If you already know which external connection should be used to dial into the tele- phone system (e.

  • Page 83: Subscriber

    Menu: Subscriber correct entry is confirmed by a confirmation tone. You will then hear the internal or external dialling tone. When the dialling tone can be heard DTMF detection is acti- vated. Via DTMF you can now dial another extension or an external subscriber. With activated callback the connection will be cut automatically after the confirmation tone and you will receive a call back to the entered number (see below).
  • Page 84 Menu: Subscriber matic exchange connection is also executed if no exchange authorisation is avail- able. This is necessary in order to ensure that emergency phone numbers can be dialled. As soon as additional digits that do not belong to an emergency number are dialled, the connection is terminated.

  • Page 85: Call Forwarding

    You can see the current credit on your charge account here. Without any credit with an activated charge account it is not possible to place a call with costs. System telephone Note: Disregard this chapter in case you are using tiptel.com 410 or tiptel.com 810.
  • Page 86 Menu: Subscriber Your telephone system supports the „tiptel 82/83 and 85 system” system telephones. An individual MSN has to be entered in each system telephone for identification pur- poses. If several MSNs are entered, only the first MSN will be used for identification.

  • Page 87: Assignment Of The Functional Keys

    Menu: Subscriber PIN for hands-free mode You can define a 4-digit PIN for hands-free operation here. The default value is „0000”. PIN for room monitoring You can define a 4-digit PIN for room monitoring here. The default value is „0000”. Assignment of the functional keys Status CO-line access For this function, the LED indicates whether a CO-line is available for an external call.
  • Page 88 Menu: Subscriber outside line (menu option „outside line permission for outgoing calls”: None) to an outside line via a special MSN/DDI!  LED flashing => an incoming call for this MSN/DDI  Action: Pressing the key activates the hands-free mode, and the incoming call is picked up.
  • Page 89 Menu: Subscriber Call forwarding no response Enter the call number of the forwarding destination (internal or external) here. When the function key is pressed, your system telephone will engage a delayed forwarding for the specified subscriber. The telephone rings for 15 seconds (pre-set parameter, time can be set according to individual requirements) before the incoming call is for- warded to the programmed destination number.
  • Page 90 Menu: Subscriber Day/night switching Here you can stipulate the individual profiles for day/night switching on the buttons of your system telephone. When making the selection, please note that the selected profile and day/night switching must be activated in advance for the function. ...
  • Page 91 Menu: Subscriber box is called. The hands-free mode is not automatically activated when the handset is lifted.  LED flashing=> an incoming call for the voicemail box Action: Pressing the key activates the hands-free mode, and the incom- ing call is picked up. The hands-free mode is not automatically activated when the handset is lifted.

  • Page 92: Remote Dial-In

    With the optional voicemail system, you have the facility for setting up a voice box for each subscriber. Note: A tiptel VCM modul must be installed to see this menu. Activate voice box for an user Subscriber You can set up a voice box for each subscriber in your telephone system. Select the...

  • Page 93: Settings Voice Box

    Menu: Subscriber Voice box (function) Activate the voice box for the selected subscriber here. Maximum memory Your voicemail system has a recording capacity of 3 up to 15 hours. Assign the de- sired recording capacity to the subscriber here. Settings voice box Stand-by mode This switch toggles the telephone’s stand-by mode on and off.

  • Page 94: Settings Remote Control

    Menu: Subscriber with "Edit/Audio Properties". If you wish to change the volume later, use the corres- ponding function in the "Effects" menu. After recording or opening an existing OGM, set the format conversion to "PCM (8kHz; 16Bit; mono)" under "Properties". You can then save the file (OGM) and upload it to the telephone system via the web interface.
  • Page 95 Menu: Subscriber caller’s outgoing MSN (subscriber 50 calls the 930 => subscriber 50's answer- ing machine moves to remote access).  In configuration you have activated the remote access and entered a remote access code. After a call you can now enter the remote access code during the OGM to enter remote access mode.

  • Page 96: Message Transfer

    Menu: Subscriber Message transfer Message forwarding gives you the opportunity to be informed of received messages automatically. Activate message forwarding You can switch message forwarding on here. The following services are available: 1. SMS After receiving a voice recording an SMS is sent automatically The following settings are relevant for this function: ...

  • Page 97: Set-Up Service

    Menu: Subscriber  Repeating the OGMs  Message collection  Number of reminders  Reminder time Target call number You enter the number of the messaging here. The target call number can be up to 40 digits in length and must contain the outside line and area code for external destina- tions.

  • Page 98: External Dial-In

    Menu: Subscriber  Call number: 99  User name: admin  Password: admin The user names and passwords of individual subscribers are also permitted here: If access to your telephone system from an external location is desired, it is necessary to assign to the ISDN data service an MSN from one of your external S0 ports (alloca- tion table: incoming external connections).

  • Page 99: Call Manager

    Here you state the outgoing MSN to be used for logging in to the provider. Call Manager Note: This menu is only available with a tiptel VCM-Module installed. Automatic switchboard The call uses the automatic switchboard function to decide the target with which he wants to be connected by pressing a number on his tone dialling (MFV) telephone.
  • Page 100 Menu: Subscriber Automatic switchboard (function) The selected automatic switchboard is activated via this switch. Select Language The position is announced in the holding loop depending on the position. You stipu- late the language for the position here. Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages.

  • Page 101: Greeting And Transfer

    Menu: Subscriber Position message After the welcome message the caller is transferred to the holding loop. This collects all calls and if possible transfers them to the desired target. During this time the caller is informed of the automatically generated position number. Press the 0 button to go back to the welcome message.

  • Page 102: Information System

    Menu: Subscriber Memory assignment The free recording capacity is shown here. Name You can change the name of the greeting and transfer here to provide better clarity. Phone number Your greeting and transfer is also available internally for test purposes using the call number stated here.
  • Page 103 Menu: Subscriber longer items of information over the phone (travel agent, weekly discounts, manufac- turer's product information line) can use the „information system“ function so that its staff do not have to constantly give the same standard information. Remark: To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after ten minutes in some cases, e.g.
  • Page 104 Menu: Subscriber can switch to another information message from inside any message by pressing the relevant button. The welcome message can be played again by pressing the 0 digit button. Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called. Simply select the desired MSNs from the table shown.

  • Page 105: Menu: Network

    Menu: Network Menu: Network Your telephone system has one Ethernet jack and provides the following network functions:  A web server to configure the telephone system via a web browser  A DHCP server to automatically assign IP addresses Status Here you can see the current status of your telephone system.

  • Page 106: Ip-Settings

    Menu: Network IP-settings IP-Address, subnet mask In order for the network to communicate with the telephone system, the system must be assigned an IP address and a network via the subnet mask. By default the IP ad- dress is set to 192.168.34.100 and the subnet mask to 255.255.255.0. In this menu you can change the IP address and subnet mask as required.

  • Page 107: Stun-Server, Wan

    Menu: Network Enable DHCP Under „DHCP – IP-Base address“ please enter the first IP-address to be assigned. Click „Save“ when you finished all settings. Note: In case there are clients in your network having fixed IP-addresses these addresses must not be part of the address range of the DHCP- server.

  • Page 108: General Settings

    General settings General settings Reset the telephone system The factory default settings of the telephone system can be restored using the follow- ing key combination:   Please wait until the telephone system is again ready to be operated (Power LED permanently ON).

  • Page 109: Troubleshooting

    When starting the telephone system, a rotating light over all LEDs is seen during the initialisation phase. After the tiptel VCM-Module has been installed for the first time, it has to be initialised. LED „VM“ does not light for some 5 minutes. When it...

  • Page 110: Description Of Possible Malfunctions

    Troubleshooting Description of possible malfunctions A number of possible errors and suggestions how to resolve them are listed below. An analogue terminal cannot be called Pick up the receiver of the terminal. If you hear a special dialling tone, the „call for- warding”...
  • Page 111 Please contact the company that installed your telephone system. Note: For further questions please contact your specialist dealer who may also provide remote servicing. The Tiptel Service Centre offers compre- hensive support.

  • Page 112: Tips And Tricks

    Tips and tricks Tips and tricks This telephone system provides you with a large number of functions. It is not always easy to realise how a particular job can be done. Sometimes it is a number of func- tions that is needed to achieve the goal. Following please find some ideas on more comprehensive solutions.

  • Page 113: Groups

    Tips and tricks after some 10 seconds and you will hear the internal dialling tone of your company's extension. Then dial the code for logging on or off, *23*nn# or #23*nn# that is, with „nn“ being the internal group phone number of your telephone system. You may also log on or off to more than only one group.

  • Page 114: Different Companies - One Telephone System

    Different companies - one telephone system With tiptel.com 411 or tiptel.com 811 the operator can see at a system telephone which external phone number has been called and answer accordingly. A very com- fortable solution is using the tiptel VCM-Module when e.g. you are only using one phone number: The „Automatic switchboard“...
  • Page 115 Switching between the profiles can be either carried out automatically via time con- trol, or manual via web interface, or with system telephones (tiptel.com 411 and 811).

  • Page 116: Technical Specifications

    VCM-Module, under development: FXO-Module, VoIP-Module Interfaces LAN: 1-port 10/100 Mbps Dimensions tiptel.com 410 … 811 L x W x H (in mm): 260 x 240 x 50 mm Weight: appr. 0.7 kg Housing material (wall mounted): ANS, fire protection class HB...

  • Page 117: Appendix

    Appendix Appendix General command summary Select outgoing internal number i nternal number      Completion of Call on No Reply on (CCNR)  Completion of Call on No Reply off (CCNR)  Call forwarding always off  Call forwarding always on Ziel ...
  • Page 118 Appendix (CCBS) Completion of call to busy subscriber off  (CCBS) Call waiting off  Call waiting on  Pick-up  Targeted exchange connection via external S      (important with FXO- and/or VoIP-Module) Call forwarding on no reply off ...
  • Page 119 Appendix (display via Displayinfo and call-back) Programme IP address       Display subnet mask  (display via Displayinfo and call-back) Programme subnet mask       Display subscriber: Incoming routing (display  the first assigned incoming MSN) Display subscriber: Outgoing routing (display ...

  • Page 120: Function Codes For Analogue Terminals

    Appendix Function codes for analogue terminals During the call Hold / inquiry  Reject waiting call  End active call and switch to call waiting  Hold active call, accept call waiting or switch  to held call Start conference between held and active call ...

  • Page 121: Flow Chart Outgoing Calls

    Appendix Flow chart outgoing calls Outgoing call, external Exchange authorisation No credit re- maining? Dialling blocked? * e.g. using line key or spe- cific port allocation selective ex- change con- nection? * (if activated) Busy Dial...

  • Page 122: Flow Chart Outgoing Number Transfer

    Appendix Flow chart outgoing number transfer Outgoing call, external Forwarded? Caller’s number „Caller“? * If an external call is forwarded for a certain sub- scriber, in administrator mode under „Subscriber settings - Authorisations“ you can choose be- tween transmitting of call numbers from „Device“ and“...
  • Page 123 Appendix Call number as per B channel table or first MSN of the connection *** If an external call is established explicitly via an So port/B channel (function key for system telephones or automatically via the LCR; the de- vice will still attempt to transmit the outgoing number as per the table (or any).

  • Page 124: Explanation Of Terms

    Appendix Explanation of terms Exchange Method of setting up an external call. A distinction is made between manual, connection automatic, destination and VIP exchange connection. Exchange tone Network operator’s dialling tone. Possibility to dial an external subscriber number. Call-waiting tone Different signals are used for internal and external waiting calls.
  • Page 125 Appendix Single person Mode for operating the telephone system in which incoming external calls operation receive a busy tone as soon as an extension is occupied. Busy-on-busy Terminal General term for a device connected to the telephone system. This can be a telephone, fax machine, modem, PC card, etc.
  • Page 126 Appendix This type of connection is known as multipoint interface. It enables the parallel multipoint connection of up to eight terminals to one S0 bus. interface DTMF Dialling process where the dialling information is transmitted via a tone sequence. Message switching network. Also called multiple subscriber number. On a multipoint interface, up to 10 random subscriber numbers can be allocated for a basic line.
  • Page 127 Appendix Stimulus Key sequence entered via a telephone keypad to start or activate certain features. Subnet mask A subnet mask is a string of 4 dot separated figures having the same structure as an IP address. You may receive it from your internet service provider together with TCP/IP-information.

  • Page 128: Service

    Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device. Tiptel.com GmbH will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunications terminal unit.

  • Page 129: Ce Sign

    If you do not have further use of your device, Tiptel.com GmbH will take back the device without any charge. The device will be properly taken to pieces for recycling.

  • Page 130: Notes On Care

    Appendix Notes on care Your telephone system does not require maintenance. Clean the housing surface only with a soft, slightly damp cloth or an antistatic cloth. Never use a dry cloth (elec- trostatic charges may result in malfunctions in the electronics). Please do not use chemicals or abrasive cleaners.

  • Page 131: Index

    Index Configuration Settings .......... 46 ACD ........... 77 Configuration Activate charge account ....81 ISDN access ........67 Allocation for incoming external calls 78 Configuration Analogue exchange office ....18 subscriber ........76 Analogue telephones ......25 Configuration Appendix .......... 117 Network ........
  • Page 132 General settings ....... 108 Packaging materials ......129 Group mode ........77 Password ....... 48, 80, 84 Group selection ......... 77 Pick-Up ..........84 PIN ..........82, 87 Group signalling ........ 76 Group type ......... 77 Power failure ........12 Groups ..........
  • Page 133 Team signalling ........76 User name ......... 48 Technical specifications ....116 telephone book ........52 Voicemail ........... 65 Terminals ........... 15 voicemail system ....... 48 Time control ......... 60, 61 Tips And tricks ......... 112 Troubleshooting ....... 109 web configuration ......33 Wizard ..........
  • Page 136 Tiptel.com GmbH Business Solutions Halskestraße 1 D - 40880 Ratingen Tel.: 0900 100 – 84 78 35* Vanity Tel.: 0900 100 – TIPTEL* Internet: www.tiptel.de International: Internet: www.tiptel.com *(gebührenpflichtig) Tiptel GmbH Tenschertstraße 5 A - 1230 Wien Tel.: 01 - 616 78 71...

This manual is also suitable for:

Tiptel.com 811Tiptel.com 810Tiptel.com 411Tiptel.compact 42 ip 8

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