Table of Contents Table of Contents Table of Contents .....................3 Introduction.......................7 Notes .........................8 Product package ...................8 Directions for the operation of the telephone system .........10 Environmental compatibility................11 Functioning in the event of power failure .............11 Interfaces......................12 ISDN ports ....................12 Analogue ports...................13 Network connections ................13 RS-232 ......................13 Main features ....................14...
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Network settings ....................73 Settings.......................73 DHCP......................75 Settings.......................75 List of DHCP clients ...................75 General settings ....................76 Reset the telephone system .................76 Troubleshooting ....................77 Status-LEDs ....................77 Status-LEDs tiptel.com 822XT..............77 Status-LEDs tiptel.com 822 rack...............78 Description of possible malfunctions ............78 An analogue terminal cannot be called............78...
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Table of Contents Analogue terminal with no dial tone ............79 An ISDN terminal cannot be called............79 ISDN terminal cannot conduct external calls ...........79 No incoming external calls possible ............79 Technical Specifications..................81 Appendix ......................82 General command summary ................82 Function codes for analogue terminals............85 During the call ....................85 Flow chart outgoing calls................86 Flow chart outgoing number transfer............86...
Introduction Introduction Congratulations on your purchase of this ISDN telephone system - a future-proof so- lution, • Already prepared for Voice-over-IP (VoIP), (*) • Permits modern telephone calls to be made with the high performance telephone system, • Can be upgraded by another 8 ports with optional 4S0-Module •...
The current version of the User's Manual is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustra- tions of this user's manual have been compiled with the utmost care. However, errors cannot be ruled out completely.
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Notes www.tiptel.com. After purchasing the relevant release key it is possible to update to an unlimited full version or a hotel version (with checking in/out, room telephone re- lease and if necessary connection to hotel book-keeping software). Please refer to the User's Manual contained in the download for further information.
Notes Directions for the operation of the telephone system • This ISDN telephone system has been designed for use at ISDN connections ac- cording to Euro ISDN protocol DSS1. Using the system on other connections can cause malfunctions. • This ISDN telephone system has been designed and manufactured in accor- dance with the “Information Technology Equipment Safety”...
Notes Environmental compatibility No contact with substances harmful to human health can occur if the system is used properly. The synthetic materials used in this device consist of partially recycled gra- nulate. Our packaging does not contain any synthetic materials. Only cardboard and paper from partially recycled material is used.
Notes Interfaces The telephone system has the following ports: How to connect tiptel.com 822XT: How to connect tiptel.com 822XT rack: ISDN ports • S0 1, External: Connection to a point-to-point or multipoint interface according to Euro ISDN (DSS1) • S0 2 and S0 3, variable:...
Notes Note: When using the optional 4S0-Module, 4 additional ISDN ports are avail- able. Please refer to the assembly instructions for the tiptel.com 822 4S0-Module. Analogue ports The system comprises 8 a/b ports for various analogue terminals. This means that you can connect analogue telephones, cordless phones, answering machines and fax machines.
Notes Main features The tiptel.com 822XT telephone system provides many features that can be adapted to the individual requirements. Some of the features can be activated or deactivated via settings on the individual terminals. • 1 S0 external for Euro ISDN multipoint or point-to-point access (DSS1) •...
It is possible to connect analogue telephones, ISDN telephones, answering ma- chines, fax machines and PCs to the tiptel.com 822XT / 822XT rack telephone sys- tem. The range of operation and use of features depend on the terminal used. Please also observe the User's Manuals for the terminals.
MSNs to them. For details on assigning those MSNs please consult the User's Manual for your ISDN terminal units. Installing the System The tiptel.com 822XT can be mounted on the wall. The required distance between screws is 200 mm.
First start-up The tiptel.com 822XT rack a 19 inch rack unit designed for installation in 19 inch ca- binets. The system is two units in height. During assembly, ensure that there is ade- quate air circulation. Tools required • Percussion drill with 6 mm masonry bit •...
First start-up Connecting the telephone system 1. Mount the system in a suitable location. 2. Open the connection cover. 3. ISDN connection: • Connect the NTBA and system (S01) with the enclosed ISDN connection cable. • If you have a second or third external S0 connection you must switch S02 and/or S03 from internal to external, JP1003 to JP1002 and JP1005 to JP1004 and con- nect the connections with the relevant NTBA.
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First start-up Switch the terminator resistances via the JPA1001, JPA1002, JPA1004 and JPA1006 jumpers on or off as per their wiring. Connect your terminals to the ISDN or analogue interfaces. 4. Network: • Connect additional PCs to the 4 Ethernet ports BU202 (A - D). This is a switch that works independently of the telephone system.
– e.g. Apple Macintosh Network configuration In the default settings, the tiptel.com 822XT acts as a DHCP (Dynamic Host Configu- ration Protocol) server for the connected computers. This setting means that the connected computers are assigned the necessary IP address automatically. If the operating system is newly installed or you have a brand new, pre-installed PC, the necessary PC settings are already configured.
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Setting up the computer Windows 98 / ME / NT Windows XP...
The network configuration window opens. Double-click on TCP/IP, (and, if necessary, the name of the network card that you want to use for connection to the 822XT / 822XT rack) to open the TCP/IP settings (TCP/IP properties) for the network card u- sed.
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Setting up the computer Finally, select the Gateway tab and enter the 822XT / 822XT rack IP address in the New gateway field. Click on Add to apply this input. Now select the DNS configuration tab. In the Search order for DNS servers field, also enter the IP address of your telephone system.
Setting up the computer Network configuration in Windows 2000 Click on Start, go to Settings and then Control panel. Double-click on the “Network and Dialup Connections” icon. Now double-click on the LAN connection that belongs to the connection for the network adapter selected for your telephone system. Click on Properties in the “LAN connection status”...
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IP address in the first line; enter the related subnet mask in the second line and the 822XT / 822XT rack IP address in the third line. Make sure that the PC’s IP address has the same address range as your telephone system and that the subnet mask is identical with the one of your telephone system.
Setting up the computer Network configuration in Windows NT Click on Start, go to Settings and then Control panel. Double-click on the “Network and Dialup Connections” icon. In the “Network” window that opens select the Protocols tab, and then double click on TCP/IP protocol.
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Setting up the computer If you want your PC to automatically be assigned with an IP address by your tele- phone system, select Obtain IP address from a DHCP server (if this is not already set by default). If you want to assign your PC an IP an address manually, select Enter IP address and enter the desired IP address in the first line;...
Setting up the computer Network configuration in Windows XP Click on Start, select Control Panel, then Network and Internet connections. Now click on Network connections. In the window that opens right-click on LAN connec- tions and then on Properties. Double click on the Internet protocol TCP/IP to open the Internet protocol (TCP/IP) properties window for the network card used.
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Setting up the computer Your PC may prompt you to restart. Confirm this with Yes. This concludes the con- figuration of your Windows XP PC.
Start your web browser (Internet Explorer 5.0 or higher, Netscape Navigator etc.) • The default setting for the tiptel.com 822XT IP address is 192.168.34.100 • Enter this IP address in the address input field in your browser and confirm by pressing “Enter”.
Setting up the computer Configuration via ISDN You can either establish the connection via one of the internal ISDN ports or exter- nally via the public exchange. Note: First you will have to make sure that your ISDN interface card/adapter incl.
In the following we use the administrator configuration as an example for describing the configuration procedures. The subscriber settings can be taken from the User's Manual of your tiptel.com 822XT. Use the “administrator” link in order to get to the administrator settings.
Here you can enter a new password for the administrator. Please re-enter the new password in the second entry field as confirmation. The factory pre-set password is “admin”. Voicemail system The tiptel.com 822XT supports the following voicemail systems: • tiptel 350 with 5 voicemail boxes...
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For correct settings in your tiptel 350 or 355, select “30XX” in the telephone system menu of your voicemail system. Afterwards, reset the tiptel 350 or tiptel 355 to default settings in order to activate the factory pre-set parameters. Otherwise, the voicemail systems of the telephone sys- tem will not operate correctly! All voicemail boxes are activated;...
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Configuration: Settings Note: The language is not set when selecting the country code. The corre- sponding setting is applied based on the configuration (setting of lan- guage) of your browser. Single-person operation (busy-on-busy) This menu is used to enable the single-person operation mode. This is useful if you are alone and unable to answer several calls at the same time.
“Save as” option. Using the “modify” button, you can select the following format: “PCM, 8,000 kHz, 16 bit, mono”. This new file can now be transferred to the tiptel.com 822XT telephone system. Use the “Upload” menu item to upload the file.
Start dialling Press button Note: For the tiptel 83 system telephone it is also possible to use the cursor keys for control the telephone. Menu: Dialling check The telephone system performs a dialling check for internal subscribers who have enabled this feature. The dialled phone number will be compared with the blocked numbers list.
Configuration: Settings Example: The phone number 01901234 can be dialled. All other 0190-numbers are blocked: Enter the number 0190 in the blocked phone numbers list. Enter the phone number 01901234 in the exception phone numbers list. Requirement: This feature must be individually enabled for each subscriber. Blocked phone numbers Your telephone system provides a list for a maximum of 10 blocked phone numbers, each consisting of 24 digits.
With an ISDN telephone there is also the option to enter the cost centre via keypad during the call. At the tiptel 83 system you can simply press the left cursor key and select the keypad function. Then enter the code and press "Enter". The tiptel 83 sys- tem provides you with a menu controlled operation and furthermore supports a list with project codes / cost centres.
You can change the fol- lowing settings using the day/night switching: • Call distribution • Call forwarding external • Authorisation to access an outside line • Call deflection subscriber • Answering machine ready (only with tiptel VCM-Module installed)
Configuration: Settings • Announcement of answering machine (only with tiptel VCM-Module installed) With day/night switching enabled you can define up to 6 different profiles. This is do- ne via the corresponding configuration page with the above-mentioned settings (e.g. subscriber settings).
Configuration: Settings You can enter up to six switching times for each day of the week. At the switching time the selected profile is activated for day/night switching. Sub-menu: Holidays You can enter up to 30 holidays here. These days are treated in the time control as Sundays.
Configuration: Settings Sub-menu: Provider The connection set up via another telephone company (provider) takes place via a special provider prefix. Enter the desired provider with the provider prefix here. By selecting the ISDN port you can also determine which connection is used to make the call.
Configuration: Settings Under “Provider” define: “Arcor” provider name – provider prefix 01070. Define two zones: • “Germany” with the call number 0 • “Munich” with the call number 089 Select “Germany” as the tariff zone under “Timer control”. Enter “Arcor” as the provider under time control for weekdays, Saturdays and Sun- days/holidays.
You can save the current configuration file to your PC. Note: This configuration file can also be used to transfer the configuration to other 822XT telephone systems. This includes all passwords. Out of security considerations you should handle this file with care. Printout of configuration data In this menu, all settings are saved in an HTML file.
-12 dBm. Restart Use this function to restart your telephone system manually. Menu: Voicemail Note: This menu is only available with a tiptel VCM-Module installed. For details, please refer to the Installation Manual "Voicemail / Call Manager Module“.
Configuration menu: ISDN access Configuration menu: ISDN access Menu: Settings Your telephone system has 4 S0 connections with ports 1 to 4. Because port 4 is al- ways an internal S0 connection, it is listed here but cannot be modified. Ports 2 and 3 may be used as internal or external using jumpers as required, while port 1 can only be operated as external S0.
Configuration menu: ISDN access • If no further voice channel is available for call forwarding, forwarding cannot take place. If the CD external function is activated, the call forwarding is carried out directly by the external line. The disadvantages described above no longer occur. However this service must be enabled.
Configuration menu: ISDN access Menu: Entry of MSN/DDI for external S0 ports In this menu you enter the corresponding MSNs for each external S0 connection. In case of a multipoint interface, you are provided with up to 10 phone numbers (MSNs) for each S0 connection.
Configuration menu: ISDN access Requirements: Connection to a multipoint interface. This feature has been enabled. Entry of the external MSNs. Status inquiry for call forwarding external (CFI) Here you can set whether or not a query of the current call forwarding external should be carried out.
PC. Same applies to the status display of the voice boxes (subscriber an- swering machines) with installed tiptel VCM-Module. By clicking the sta- tus display you can also switch directly to the recordings for having them played back.
Configuration menu: Subscriber Group Group selection Select the group that you want to configure here. Create a new group using the “New” setting. Name Enter a meaningful name for the group here. Call number Assign a call number for the group here. Group type Select the group type here.
Assign the rejection location for the group here. In case you want to reject to an in- stalled tiptel VCM-Module, just install a pseudo subscriber and enable his answering machine with a very short delay. Of course you can also reject to an existing sub- scriber with activated answering machine.
Configuration menu: Subscriber Note: This menu not only gives you a quick overview, it also allows you to change the call distribution for several subscribers in a comfortable way. Settings performed here can also be found in the subscriber set- tings in the following menu item.
The number of available voicemail boxes depends upon the voicemail system used. The voicemail box will finally be activated by means of the system telephone tiptel 82/83 system or – in case of analogue or ISDN telephones – by means of call for- warding to the voicemail box.
Configuration menu: Subscriber Call forwarding destinations This menu is used to programme the authorisation for call forwarding. In case of ex- ternal call forwarding destinations, the restrictions via dialling control will be taken into account. Exchange authorisation restrictions will not. The following authorisation levels are available: •...
If you are using a tiptel 350/355, you may also directly reach and query your per- sonal voicemail box (e.g. voicemail box 1 via 901). Note: This service has to be configured in advance under “Set-up service”.
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Configuration menu: Subscriber Switch on call-back In order to register the charges incurred when dialling-in (e. g. for employees with remote access), a call-back can be activated. This call-back is then made to the tele- phone number entered above. When the transferred CLIP information matches the phone number, the call is not accepted.
Configuration menu: Subscriber Menu: Subscriber – Sub-menu Subscriber Note: As an administrator simply select the desired subscriber in the adminis- trator menus (see previous chapter). Then you will see additional menu items on the left edge of your screen, inter alia also sub-menu "Sub- scriber".
Configuration menu: Subscriber Follow me This function allows you to transfer the call forwarding of your internal number to the phone number of your current location. Press the following buttons to apply call forwarding to the other extension: (individual phone number) Password After calling up the configuration menu for a subscriber, you have to enter a user name (subscriber name) and a password.
You can see the current credit on your charge account here. Menu: Subscriber – Sub-menu: System telephone Your telephone system supports the “tiptel 82/83 and 85 system” system telephones. An individual MSN has to be entered in each system telephone for identification pur- poses.
Configuration menu: Subscriber Remote control of system telephones With your system telephone functions like room monitoring, hands-free, or an- nouncement can be activated remotely. The functions hands-fee and room monitor- ing are protected by PIN. Control is activated by the following key sequences: Room monitoring (with p = PIN, n = MSN of the system telephone): pppp nn Hands-free (with p = PIN, n = MSN of the system telephone)
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Configuration menu: Subscriber going calls”: none). Otherwise, this key will be flashing permanently. For example, the exchange authorisation can be withdrawn because the subscriber concerned has exceeded the limit of his charge account. CO-line access with specific MSN/DDI (line key) Here you specify which MSN/DDI of your telephone system should be used for an outgoing external call.
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Configuration menu: Subscriber Note: If the same subscriber receives a second call during an active conver- sation (LED on), this status is indicated by a flashing LED. This means that the second incoming call (waiting call) can be picked up. Speed dialling key It is possible to enter any destination number here.
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Configuration menu: Subscriber Note: When using multiple call forwarding keys, you have to take into account that their functions might conflict with each other. B-channel display In this function the LED indicates the busy status of the individual voice channels (B- channels) for the external S0 accesses.
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Configuration menu: Subscriber • LED flashing => new incoming messages available in the voicemail box Action: Pressing the key activates the hands-free mode and your voicemail box is called. Refer to the “Remote query” chapter in the appropriate User's Manual for information on the functions of your voicemail system that are available now.
You can record the current call by pressing this function button. Menu: Subscriber – Sub-menu: Remote dial-in The dialling-in process of your tiptel.com 822XT enables you to log on to your tele- phone system externally via ISDN and to access the configuration user interface.
Configuration menu: Subscriber Menu: Setting of services Your telephone system provides the following services: PPP data service • Dial in (configuring the telephone system via ISDN (internal or external). These services are accessed via virtual extensions. Please note: The phone number 99 is pre-set and cannot be modified. Configuration Similar to LAN, the configuration is performed via a web browser.
Configuration menu: Subscriber Note: This menu is only available with a tiptel VCM-Module installed. For details please refer to the “Installation Manual Voicemail / Call Manager Module”. Menu: Call Manager Note: This menu is only available with a tiptel VCM-Module installed.
Configuration Menu: Extensions Configuration Menu: Extensions Analogue extensions per port For analogue terminal units you may need to perform certain settings in the tele- phone system. With ISDN- or TIPTEL-system telephones this is usually done at the telephone itself. Settings Charging signal This menu is used to set whether or not charges shall be signalled at your analogue port: “signalling on / off”.
Configuration Menu: Extensions Internal ring pattern In this menu, it is set whether or not the ringing signal sequence for internal calls at the analogue extensions should be different from that of incoming external calls. The external call rhythm is "1sec. ringing / 4 sec. pause“. DECT-Z 500 In order to connect the DECT-extension “DECT-Z 500”...
Configuration Menu: Extensions Handset Your DECT-Z 500 base station supports the connection of up to 8 handsets. Each handset can be assigned to one port of your DECT-Z 500 base station using the “as- signment of ports” table. To configure the individual handsets, determine the corre- sponding ports, one after another.
Configuration: Network Configuration: Network Your telephone system has 4 Ethernet jacks that are connected to each other by a switch. The telephone system provides the following network functions: • A web server to configure the telephone system via a web browser •...
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Note: The telephone system can only be addressed when using the inte- grated DHCP server or if the DNS server in the tiptel.com 822XT is en- tered in the PC’s network settings. WWW port (configuration server) HTML pages are usually opened by stating the IP address via port 80. However, if you want to use a virtual server for access to port 80 over the Internet, you have to assign a different port to your telephone system’s web server.
Configuration: Network DHCP Settings Activate IP basic address, DHCP If desired, the telephone system can serve as a DHCP server for your network. This means that the computers in your network no longer require a fixed IP address but are assigned one each time the telephone system starts. The telephone system can assign IP addresses to the networked PCs as per the “Number of clients”...
General settings General settings Reset the telephone system The factory default settings of the telephone system can be restored using the follow- ing key combination: Please wait until the telephone system is again ready to be operated (Power LED permanently ON). If you cannot find the telephone system any longer in your network because e.g.
ON, when all SIP-Providers active, and all subscriptions successful. • VoIP (only with VoIP-Option): ON, with at least one active VoIP call • VM (only with installed tiptel VCM-Module): FLASHING, when there are new messages in at least one mailbox ON, when VCM-Module ready...
When starting the telephone system, a rotating light over all LEDs is seen during the initialisation phase. After the tiptel VCM-Module has been installed for the first time, it has to be initialised. LED "VM“ does not light for some 5 minutes. When it co- mes on, it indicates that the tiptel VCM-Module is now ready.
Troubleshooting Analogue terminal with no dial tone The terminal is probably faulty. Pull out the plug of the terminal and plug it into a functioning extension. If the terminal does not work for this extension either, contact your local dealer to replace the device. If the terminal functions at the new extension, either the analogue connection is faulty or there is a problem with the wiring.
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Troubleshooting Note: For further questions please contact your specialist dealer who may al- so provide remote servicing. The Tiptel.com GmbH Service Centre offers comprehensive support.
Module Interfaces Serial port (RS 232): 115 kbps LAN: 4-port switch 10/100 Mbps Dimensions tiptel.com 822XT L x W x H (in mm): 335 x 335 x 100 mm Weight: 2.3 kg Housing material (wall mounted): ANS, fire protection class HB...
Appendix Appendix General command summary Select outgoing internal number internal number Completion of Call on No Reply on (CCNR) Completion of Call on No Reply off (CCNR) Call forwarding always off Call forwarding always on target Team log on (only with team mode "dynamic") (nnn=Team number) Team log off (nnn=Team number)
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Appendix (CCBS) Completion of call to busy subscriber off (CCBS) Call waiting off Call waiting on Pick-up targeted exchange connection nnn = Number of the external S port Call forwarding on no reply off Call forwarding on no reply on destination Call forwarding when busy off Call forwarding when busy on...
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Appendix ber) Display IP address (display via Displayinfo and call-back) Programme IP address PIN xxx xxx xxx xxx Display subnet mask (display via Displayinfo and call-back) Programme subnet mask PIN xxx xxx xxx xxx Display subscriber: Incoming routing (display the first assigned incoming MSN) Display subscriber: Outgoing routing (display the first assigned outgoing MSN) Subscriber configuration: Set routing...
Appendix Function codes for analogue terminals During the call Hold / inquiry Reject waiting call End active call and switch to call waiting Hold active call, accept call waiting or switch to held call Start conference between held and active call Forward call waiting (without accepting it) Trace subscriber (MCID) Parking a call...
Appendix Flow chart outgoing number transfer Outgoing call, external Forwarded? Caller s number "Caller"? * If an external call is forwarded for a certain sub- scriber, in administrator mode under "Subscriber settings - Authorisations" you can choose be- tween transmitting of call numbers from "Device" and"...
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Appendix Call number as per B channel table or first MSN of the connection *** If an external call is established explicitly via an So port/B channel (function key for system telephones or automatically via the LCR; the de- vice will still attempt to transmit the outgoing number as per the table (or any).
Appendix Explanation of terms Exchange connection Method of setting up an external call. A distinction is made between manual, automatic, destination and VIP exchange connection. Exchange tone Network operator’s dialling tone. Possibility to dial an external subscriber number. Call-waiting tone Different signals are used for internal and external waiting calls.
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Appendix Dynamic IP address IP address that is assigned by an Internet provider that is only valid for the dial-in period. When dialling in again a new/altered IP address is usually assigned. Busy-on-busy Mode for operating the telephone system in which incoming external calls receive a busy tone as soon as an extension is occupied.
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Appendix Mbps Megabits per second. Measuring unit for data transfer rate (bandwidth) e.g. in networks. multipoint This type of connection is known as multipoint interface. It enables the interface parallel connection of up to eight terminals to one S0 bus. DTMF Dialling process where the dialling information is transmitted via a tone sequence.
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Appendix interface Term for an ISDN connection. The S0 interface comprises two B(asic) channels and one D(ata) channel. A connection can be set up on each of the S0 interface’s B channels. The S0 interface is controlled via the D channel. Server A computer that is connected with the network and shares resources with other network users.
Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device. Tiptel.com GmbH will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunications terminal unit.
If you do not have further use of your device, Tiptel.com GmbH will take back the device without any charge. The device will be properly taken to pieces for recycling.
Appendix Notes on care Your telephone system does not require maintenance. Clean the housing surface only with a soft, slightly damp cloth or an antistatic cloth. Never use a dry cloth (electrostatic charges may result in malfunctions in the electronics). Please do not use chemicals or abrasive cleaners.
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