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TELEPHONE MAN OF AMERICA
Earning Your Business Every Step of the Way!
Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance
Agreements & Purchasing Excess Telecom Equipment!
I will always do my best to match or beat any competitors bid!
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Local: 863-614-1900| Toll Free: 866-770-4930| Fax:
888-782-3072|
Email:
telephoneman@telephonemanofamerica.com
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URL:
www.TelephonemanOfAmerica.com|
URL:
www.shop.telephonemanofamerica.com
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TalkSwitch VoIP
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Related Manuals for Talkswitch Telephone System
Summary of Contents for Talkswitch Telephone System
- Page 1 Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements & Purchasing Excess Telecom Equipment! I will always do my best to match or beat any competitors bid! Local: 863-614-1900| Toll Free: 866-770-4930| Fax: 888-782-3072| Email: telephoneman@telephonemanofamerica.com URL: www.TelephonemanOfAmerica.com| URL: www.shop.telephonemanofamerica.com TalkSwitch VoIP...
- Page 2 owner friendly phone system for small business ™ Start Guide Release 6.12...
- Page 3 About this guide This guide describes the steps required to do basic installation and configuration of your TalkSwitch® telephone system. Once you have completed these steps, your system can be further customized for your needs. For complete management details, refer to the TalkSwitch User Guide.
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Page 4: Getting Started
• VoIP Network Configuration Guide (VoIP-enabled TalkSwitch units only) Recommended system specifications You will need a PC to configure your TalkSwitch system. It should have: • Windows Vista (32-bit), XP or 2000 operating system (fully updated) • 220 MB free hard disk space (only 100 MB necessary if Java Runtime Environment (JRE) is already available) •... - Page 5 STEP 1 — INSTALL THE TALKSWITCH MANAGEMENT SOFTWARE 1. Ensure you have Administrator privileges on your Windows Vista (32-bit), XP or 2000 system. 2. Turn your computer on and insert the CD into the CD-ROM drive. 3. The Install main window will appear within 20 seconds. Click INSTALL and follow the instructions.
- Page 6 STEP 2 — CONNECT THE TALKSWITCH UNIT TO YOUR PC OR NETWORK The TalkSwitch unit can be set up anywhere in the vicinity of your telephone lines and computer. Connect the TalkSwitch unit to your PC using a LAN (local area network) or USB connection.
- Page 7 STEP 3 — OPEN THE TALKSWITCH MANAGEMENT SOFTWARE 1. Double-click the TalkSwitch Configuration 6.12 icon on your desktop. You can also click Start > Programs > TalkSwitch 6.12 > TalkSwitch Configuration 6.12. The TalkSwitch Management Software window appears, and the software attempts to detect your TalkSwitch unit.
- Page 8 CAUTION: Use a system password, otherwise the system will be vulnerable to configuration changes, misuse and/or lock-out by callers or users. If the router has port 9393 mapped to the TalkSwitch unit for remote configuration, the system will also be vulnerable to anyone on the Internet.
- Page 9 Select 5 seconds, go to local extension, and 114. 7. After phones are connected to the TalkSwitch unit, set up your auto attendant greeting as described in Step 9 — Auto attendant and voicemail greetings on page 12.
- Page 10 STEP 6 — CONFIGURE TELEPHONE LINES Set up your telephone lines to route incoming calls to an auto attendant, extensions or a voice mailbox. 1. Select Telephone Lines. 2. Click Unit 1, Line 1 to set up line 1. 3. Select the Activate Line check box. 4.
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Page 11: Step 7 - Save Settings
STEP 7 — SAVE SETTINGS 1. Choose File > Save. The software transfers the configuration settings to the TalkSwitch system, and backs up the settings to a file. E V E R Y C A L L C O U N T S... - Page 12 STEP 8 — CONNECT TELEPHONE LINES AND EXTENSIONS Caution! Lightning and electrical surges can damage the TalkSwitch unit. We recommend using surge protection equipment on all external telephone and power lines connected to this device. Connecting a single-line telephone line 2-wire connector A single-line wall phone jack has one telephone line.
- Page 13 CD player, tape player, or sound card to the MUSIC jack of the TalkSwitch unit. If your system has multiple TalkSwitch units, you will need to provide audio to the MUSIC jack of each unit.
- Page 14 Connecting to a PA system (optional) You can connect the TalkSwitch unit to a PA amplifier. A user can then dial *0 to make an overhead page. The PA jack can also be used for voicemail screening. The TalkSwitch unit will play the call through the PA jack if a caller or user accesses a voice mailbox.
- Page 15 To record an auto attendant greeting for auto attendant 1: 1. Enter command mode either by pressing # from an analog extension, or *55# from a TalkSwitch IP phone, followed by the system password, then #. (Other brands may use *55 SEND or *55 DIAL.) 2.
- Page 16 ID number. To confirm the unit ID assigned: 1. Connect a phone to the TalkSwitch unit for which you would like to check the unit ID. 2. Lift the phone handset.
- Page 17 430–439 440–449 IP extensions See Adding IP Phones to TalkSwitch for instructions on how to configure IP extensions. If you are setting up external IP extensions, see the VoIP Network Configuration Guide as well. E V E R Y C A L L C O U N T S...
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Page 18: Setup Complete
Card next to each extension phone to help employees become familiar with the TalkSwitch features. What next Refer to the built-in Help files or the TalkSwitch User Guide for instructions on how to set up: • Modes for handling incoming calls after hours and during holidays.