Troubleshooting; Mc40 - Motorola MC40 User Manual

Troubleshooting

MC40

Troubleshooting the MC40
Table 9-1
Problem
When the user presses
the Power button, the
MC40 does not turn on.
When the user presses
the Power button the
MC40 does not turn on
but the Decode LED
blinks red.
Battery did not charge.
Cannot see characters
on display.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
No sound.
MC40 turns off.
Cause
Battery is completely Re-charge or replace the battery.
discharged.
Battery not installed Install the battery properly. See
properly. 1-2.
Power button not Press the Power button until the Right LED flashes once.
held down long
enough.
MC40 not Perform a hard reset. See
responding.
Battery charge level Re-charge or replace the battery.
is very low.
Battery failed. Replace battery. If the MC40 still does not operate, perform a
hardware reset. See
MC40 was removed Insert MC40 in cradle. The 2680 mAh battery charges in
from cradle while approximately four hours.
battery was
charging.
Extreme battery Battery does not charge if ambient temperature is below 0°C
temperature. (32°F) or above 40°C (104°F).
MC40 not powered Press the Power button.
on.
MC40 disconnected Reattach the Micro USB cable and re-transmit.
from host computer
during
communication.
Incorrect cable See the system administrator.
configuration.
Volume setting is low Adjust the volume.
or turned off.
MC40 is inactive. The display turns off after a period of inactivity. Set this period
to 15 seconds, 30 seconds, 1, 2, 10, or 30 minutes.
Battery is depleted. Recharge or replace the battery.
Maintenance & Troubleshooting
Solution
Installing the Battery on page
Resetting the MC40 on page
Resetting the MC40 on page
9 - 5
1-4.
1-4.