Troubleshooting - Motorola MC9500-K User Manual

9 - 6 MC95XX Series Mobile Computer User Guide

Troubleshooting

MC9500-K
Troubleshooting the MC9500-K
Table 9-1
Problem
MC9500-K does not
turn on.
Battery did not
charge.
Cannot see
characters on display.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
No sound.
Cause
Battery not Charge or replace the battery in the MC9500-K.
charged.
Battery not installed Install the battery properly. See Installing the Battery on page 1-4.
properly.
System crash. Perform a warm boot. If the MC9500-K still does not turn on,
perform a cold boot. See Resetting the MC9500-K on page 3-3.
Battery failed. Replace battery. If the MC9500-K still does not operate, perform a
warm boot, then a cold boot. See Resetting the MC9500-K on
page 3-3.
No power to cradle Ensure that power is applied to the cradle or cable. The Battery
or cable. Status LED flashes amber to indicate that the MC9500-K is
charging.
MC9500-K Place the MC9500-K onto the cradle. The 4800 mAh battery fully
removed from charges in less than six hours.
cradle while battery
was charging.
Extreme battery Battery does not charge if ambient temperature is below 0°C
temperature. (32°F) or above 40°C (104°F).
MC9500-K not Press the Power button.
powered on.
MC9500-K Replace the MC9500-K onto the cradle, or reattach the
removed from communication cable and re-transmit.
cradle or
disconnected from
host computer
during
communication.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup. Refer to the MC9500-K Mobile Computer
software was Integrator Guide for details.
incorrectly installed
or configured.
Volume setting is Adjust the volume. See Adjusting Volume on page 3-20.
low or turned off.
Solution