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Motorola MC21XX SERIES User Manual

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MC21XX SERIES
MOBILE COMPUTER
USER GUIDE

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  • Page 1 MC21XX SERIES MOBILE COMPUTER USER GUIDE...
  • Page 3 MC21XX SERIES MOBILE COMPUTER USER GUIDE 72E-155020-01 Rev. A December 2011...
  • Page 4 Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.

  • Page 5: Revision History

    Revision History Changes to the original guide are listed below: Change Date Description -01 Rev. A 12/23/11 Initial release.
  • Page 6 MC21XX Series User Guide...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Revision History ..........................iii About This Guide Introduction ............................. ix Documentation Set ........................ix Configurations..........................x Software Versions ........................x Chapter Descriptions ........................xi Notational Conventions........................xi Related Documents and Software ....................xii Service Information ......................... xii Chapter 1: Getting Started Introduction ............................
  • Page 8 MC21XX Series User Guide Windows CE Desktop ........................2-2 Using the Keypad to Navigate Applications ................... 2-2 Key Combinations ........................2-2 Selecting Items ........................2-3 Adjusting the Volume ........................2-4 Adjusting the Screen Brightness ....................2-4 Windows CE Status Icons ......................2-5 Battery Unknown Icon ......................
  • Page 9 Table of Contents Security ............................4-2 Bluetooth Configuration ......................... 4-2 Bluetooth Power States ......................... 4-3 Cold Boot ..........................4-3 Warm Boot ..........................4-3 Suspend ........................... 4-3 Power Button Suspend ...................... 4-3 During Battery Swap Suspend ................... 4-3 Forced Suspend (Start Menu Suspend) ................4-3 Resume ............................
  • Page 10 MC21XX Series User Guide Removal ........................... 6-16 Mini Stylus ............................. 6-17 Chapter 7: Maintenance & Troubleshooting Introduction ............................ 7-1 Maintaining the MC21XX ....................... 7-1 Battery Safety Guidelines ......................7-2 Cleaning ............................7-3 Approved Cleanser Active Ingredients ..................7-3 Harmful Ingredients ........................7-3 Cleaning Instructions .......................

  • Page 11: About This Guide

    The documentation set for the MC21XX is divided into guides that provide information for specific user needs. • MC21XX Series Quick Start Guide - describes how to start using the MC21XX for the first time. • MC21XX Series Mobile Computer User Guide - describes how to use the MC21XX.

  • Page 12: Configurations

    MC21XX Series User Guide Configurations This guide covers the following configurations: Data Operating Configuration Radios Display Memory Capture System MC2100 None Color, no touch 128 MB RAM/ Linear imager Windows CE 6.0 256 MB Flash or 1D laser MC2180 WLAN: 802.11 b/g/n...

  • Page 13: Chapter Descriptions

    Keypad, contains keypad descriptions and special character generation tables. Notational Conventions The following conventions are used in this document: • The term “mobile computer” refers to the Motorola MC21XX. • Italics are used to highlight the following: • Chapters and sections in this and related documents •...

  • Page 14: Related Documents And Software

    • Software type and version number Motorola Solutions responds to calls by email, telephone or fax within the time limits set forth in support agreements. If your problem cannot be solved by Motorola Solutions Global Customer Support, you may need to return your equipment for servicing and will be given specific directions.
  • Page 15 About This Guide xiii If you purchased your product from a Motorola Solutions business partner, contact that business partner for support. Manufacturing Label Location...
  • Page 16 MC21XX Series User Guide...

  • Page 17: Chapter 1 Getting Started

    Mini stylus and tether (touch screen configurations only) • Battery • Regulatory Guide • Quick Start Guide. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Motorola Solutions Global Support immediately. See Service Information on page xvi for contact information.

  • Page 18: Features

    1 - 2 MC21XX Series User Guide Features The features of the MC21XX mobile computer are shown in Figure 1-1. LED Indicator Display Scan Button Navigation Pad Volume Up Button Power (Default) Programmable MC2180 only Volume Down Button (Default) Programmable...

  • Page 19: Mobile Computer Startup

    Getting Started 1 - 3 Mobile Computer Startup To start using the MC21XX: • Install the microSD card (optional). • Install the main battery. • Charge the main battery and the backup battery. • Start the MC21XX. Install microSD Card The Secure Device (SD) card provides secondary non-volatile storage (the flash memory is slower than RAM).

  • Page 20: Install Main Battery

    1 - 4 MC21XX Series User Guide microSD Card Inserting the microSD Card Figure 1-3 Install Main Battery If the main battery is charged, the MC21XX can be used immediately. If the main battery is not charged, see Battery Charging on page 1-4.
  • Page 21 Getting Started 1 - 5 MC21XX is used for the first time or after the memory backup battery has fully discharged, the memory backup battery requires approximately 15 hours to fully charge. Do not remove the main battery from the MC21XX for 15 hours to ensure that the memory backup battery fully charges.

  • Page 22: Spare Battery Charging

    1 - 6 MC21XX Series User Guide LED Indicators (Continued) Table 1-1 Indication Fast Blinking Amber Error in charging. Check placement of the MC21XX. Slow Blinking Amber MC21XX is charging. Solid Amber Charging complete. Note: When the battery is initially inserted in the MC21XX, the LED flashes once if the battery power is low or the battery is not fully inserted.

  • Page 23: Main Battery Removal

    Getting Started 1 - 7 Remove the mini stylus from the back of the MC21XX. Carefully press and briefly hold the stylus tip on the center of the screen target. Repeat the Calibration procedure as the target moves and stops at different locations on the screen. This enters the new calibration settings.

  • Page 24: Turning Off The Radios

    1 - 8 MC21XX Series User Guide Release Latches Figure 1-7 Remove the battery from the MC21XX. Replace the new battery within five minutes to prevent loss of data. CAUTION Turning Off the Radios NOTE MC2180 only. WLAN Radio To turn off the WLAN radio tap the Fusion Signal Strength icon on the task tray and select Disable Radio. An X appears in the icon indicating that the radio is disabled (off).
  • Page 25 Getting Started 1 - 9 Improper Shutdown Message Figure 1-9 If the MC21XX stops responding, first perform a warm boot. A warm boot maintains radio status and registry settings. Do not perform a cold boot unless necessary. Performing a cold boot resets the MC21XX to factory defaults and loss of all registry settings. To perform a warm boot, press and hold the Power button for five seconds.
  • Page 26 1 - 10 MC21XX Series User Guide...

  • Page 27: Chapter 2 Operation

    The Sample Applications window links to sample applications. The sample applications are intended to be used by application developers as application development examples. These applications were not developed to support end users. Refer to the Application Guide for Motorola Enterprise Mobility Devices for the sample applications.

  • Page 28: Windows Ce Desktop

    2 - 2 MC21XX Series User Guide Sample Applications Window Figure 2-1 Windows CE Desktop The desktop displays the applications available with the Windows CE configurations. For information on using ® ® the Microsoft applications refer to the Microsoft Applications for Mobile and CE 6.0 User Guide, p/n 72E-78456-xx.

  • Page 29: Selecting Items

    Operation 2 - 3 Key Combinations Table 2-1 Action Key Combination Access the Start menu on the Task bar Press CTRL - ESC Switch fields within an application Press TAB Close windows or cancel operations Press ESC Access the Task Manager Press ALT - TAB Switch to next window or desktop Press ALT - ESC...

  • Page 30: Adjusting The Volume

    2 - 4 MC21XX Series User Guide Repeat steps 4 through 6 until all items are selected. Perform the desired function (copy, paste, etc.). Adjusting the Volume To adjust the beeper volume on the MC2100 and the audio volume on the MC2180: Press Orange key - F1.

  • Page 31: Windows Ce Status Icons

    Operation 2 - 5 Windows CE Status Icons The taskbar (at the bottom of the screen) displays the Start button, active programs and status icons. The taskbar icons are described in Table 2-2. The taskbar icons display the function status, indicate what programs are active and indicate the battery charge status.

  • Page 32: Battery Unknown Icon

    2 - 6 MC21XX Series User Guide Taskbar Icons (Continued) Table 2-2 Icon Description Wireless Connection Status: Indicates WLAN signal strength. DataWedge Running: Indicates that the DataWedge application is running. DataWedge Idle: Indicates that the DataWedge application is idle. Shift: Indicates that the Shift function is selected.

  • Page 33: Programs Menu

    From the Start menu, tap Programs to open the Programs menu. The programs installed on the MC21XX with Windows CE display in the Programs menu. Refer to the Application Guide for Motorola Enterprise ® Mobility Devices, p/n 72-68901-xx and the Microsoft Applications for Mobile 6.1 and CE 6.0 User Guide, p/n...

  • Page 34: Control Panel

    2 - 8 MC21XX Series User Guide Control Panel Table 2-4 lists the applications in the Control Panel. Programs on the Control Panel Table 2-4 Icon Description Icon Description Backlight: Adjust the backlight Bluetooth Device Properties: Launch brightness and power settings.

  • Page 35: Keyboard Input Panel Button

    Operation 2 - 9 Keyboard Input Panel Button On the MC2180, use the Keyboard Input Panel as an alternate input device. For more information, see Entering Information Using the Keyboard Input Panel on page 2-12. Desktop Display Button On the MC2180, use the Desktop Display button to minimize all open programs and display the desktop. Task Manager and Properties Use the Task Manager to control an application’s use and use the Properties functions to set display and clock options.

  • Page 36: Mini Stylus

    2 - 10 MC21XX Series User Guide • Check the Auto hide checkbox to make the taskbar disappear, touch the bottom of the display to make the taskbar return. • Check the Show Clock checkbox to display the clock on the taskbar.

  • Page 37: Entering Information

    Windows Mobile Device Center (WMDC) to synchronize or copy information from the host computer to the MC21XX. For more information on ActiveSync and WMDC, refer to the MC21XX Series Mobile Computer Integrator Guide. Entering Information Using Keypad The alphanumeric keypad produce the 26-character alphabet (A - Z), numbers (0 - 9), function keys and assorted characters.

  • Page 38: Entering Information Using The Keyboard Input Panel

    2 - 12 MC21XX Series User Guide Entering Information Using the Keyboard Input Panel NOTE MC2180 only. Use the keyboard input panel (soft keyboard) to enter information in any program. To launch the keyboard input panel, tap the button on the taskbar and then tap Keyboard. Tap a key to enter the value. Tap the keyboard input panel button to display or to hide the keyboard input panel.

  • Page 39: Waking The Mc21Xx

    Operation 2 - 13 Cold boot resets the MC21XX, to the default settings. All added applications and all stored data are CAUTION removed. Do not cold boot without support desk approval. When in Safe Battery Swap mode, the MC21XX goes into a low power suspend state. All wakeup are disabled.

  • Page 40: Battery Health

    Indicates the usage of the battery. Battery Usage Threshold Indicates the usage indicator threshold. Battery Serial # Displays the serial number of the battery. For information on changing the Battery Usage Threshold, refer to the MC21XX Series Mobile Computer Integrator Guide.

  • Page 41: Using The Keypad

    Operation 2 - 15 Using the Keypad Single-hand Method Two-hand Method Entering Data on the Keypad Figure 2-14...

  • Page 42: Browser

    2 - 16 MC21XX Series User Guide Browser NOTE MC2180 only. To use the browser: Tap Start > Programs > RhoElements Basic Browser. The browser window appears. Address Bar Menu Bar Display Address and Menu Bar Browser Figure 2-15 Full screen toggle...

  • Page 43: Audio Routing

    Operation 2 - 17 Audio Routing To route audio to the I/O connector on the bottom of the MC21XX: Tap Start > Settings > Control Panel. Double-tap USBConfig. On the Bottom I/O Mode tab, select Audio Mode. Tap OK.
  • Page 44 2 - 18 MC21XX Series User Guide...

  • Page 45: Chapter 3 Data Capture

    CHAPTER 3 DATA CAPTURE Introduction The MC21XX provides three types of data capture options: • linear imager • 1D laser scanner • 2D imager (MC2180 only). Linear Imager The MC21XX with an integrated linear CCD imager has the following features: •...

  • Page 46: Operational Modes

    Practice quickly shows what tolerances to work within. NOTE Contact the Motorola Enterprise Mobility Support Center if chronic scanning difficulties develop. Decoding of properly printed bar codes should be quick and effortless.

  • Page 47: Laser Scanning And Linear Imaging

    Data Capture 3 - 3 Laser Scanning and Linear Imaging To scan bar codes with the MC21XX: Ensure that the MC21XX is loaded with a scanning application. See DataWedge on page 3-5 for more information. If the MC21XX is equipped with a rotating head, adjust the head prior to scanning. Aim the scan window at the bar code.

  • Page 48: Imager Scanning

    3 - 4 MC21XX Series User Guide NOTE Scanning procedures depend on the application and MC21XX configuration. An application may use different scanning procedures from the one listed above. Imager Scanning To read a bar code, a scan-enabled application is required. The MC21XX contains the DataWedge application that allows the user to enable the scanner to decode bar code data and display the bar code content.

  • Page 49: Datawedge

    Data Capture 3 - 5 NOTE Imager decoding usually occurs instantaneously. The MC2180 repeats the steps required to take a digital picture (image) of a poor or difficult bar code as long as the scan button remains pressed. DataWedge Enable DataWedge To enable DataWedge: Tap Start >...
  • Page 50 3 - 6 MC21XX Series User Guide Select 5. Feedback. Select 2. On Send. Select 1. Beeper. Select 4. Volume. Enter a value between 0 and 3 where 0 is the lowest and 3 the highest. Select Save.

  • Page 51: Chapter 4 Bluetooth

    Hop Sequence Modification - Avoids interference by selectively reducing the number of hopping channels. • Channel Maintenance - A method for periodically re-evaluating the channels. When AFH is enabled, the Bluetooth radio “hops around” (instead of through) the 802.11b high-rate channels. AFH coexistence allows Motorola mobile computers to operate in any infrastructure.

  • Page 52: Security

    4 - 2 MC21XX Series User Guide The Bluetooth radio in this MC2180 operates as a Class 2 device power class. The maximum output power is 2.5mW and the expected range is 32.8 feet (10 meters). A definition of ranges based on power class is difficult to obtain due to power and device differences, and whether one measures open space or closed office space.

  • Page 53: Bluetooth Power States

    Bluetooth 4 - 3 Bluetooth Power States Cold Boot Performing a cold boot turns off the state of the Bluetooth radio. Warm Boot Performing a warm boot retain the previous state of the Bluetooth radio. The MC2180 tries to close all active connections.

  • Page 54: Using Microsoft Bluetooth Stack

    4 - 4 MC21XX Series User Guide Using Microsoft Bluetooth Stack The following sections provide information on using the Microsoft Bluetooth stack. Power Modes The Bluetooth radio switches between normal and low power modes automatically. When data transfer is required, the radio goes into normal mode. When there is no activity, the radio goes into low power mode.

  • Page 55: Available Services

    Bluetooth 4 - 5 Select Trusted. A dialog box appears. Tap Yes. The Bluetooth window appears. Enter PIN Figure 4-3 Enter a PIN and then tap OK. Enter the PIN on the other device. The device in the list become trusted (key icon). You are prompted to enter a PIN.
  • Page 56 4 - 6 MC21XX Series User Guide Make New Connection Figure 4-4 Tap Dial-up Connection. Tap Next. Tap Bluetooth. The Bluetooth Manager window appears. If Bluetooth is not enabled, tap Enable Bluetooth. Bluetooth Manager Window Figure 4-5 Tap Scan Device.
  • Page 57 Bluetooth 4 - 7 Modem Window Figure 4-6 Tap Next. The Phone Number window appears. Phone Number Figure 4-7 In the phone number text box, enter the phone number (check with the phone carrier). Tap Finish. A new icon is created in the Connection window. Connection Window Figure 4-8 Double-tap the new Connection icon.

  • Page 58: Bluetooth Printing

    4 - 8 MC21XX Series User Guide Dial-Up Connection Window Figure 4-9 If required, enter the information and then tap Connect. The MC2180 tries to establish a connection with the device. Connection Status Figure 4-10 Upon successful connection, a new icon with the name of the phone appears in the Connection window.
  • Page 59 Bluetooth 4 - 9 BTVirtualCOM Window Figure 4-11 Select the desired printer from the list box. In the COM Index text box, enter the COM port value entered in the registry, see step 2b. Tap Create. Tap Start > Programs >Samples > Printing. (Install the Samples from the Desktop if not installed). Tap Settings >...
  • Page 60 4 - 10 MC21XX Series User Guide...

  • Page 61: Chapter 5 Wireless Applications

    To configure the MC21XX, a set of wireless applications provide the tools to configure and test the wireless radio in the MC21XX. Refer to the Wireless Fusion Enterprise Mobility Suite User Guide for Version X1.01 for information on configuring wireless profiles. Go to http://www.motorola.com/enterprisemobility/manuals for the latest version of this guide. See Software Versions on page x to determine the Fusion version on the MC21XX.
  • Page 62 5 - 2 MC21XX Series Integrator Guide Signal Strength Icon Wireless Launcher Menu Figure 5-1 Many of the items in the menu invoke one of the Fusion applications. These menu items and their corresponding applications are summarized in Table 5-1.

  • Page 63: Signal Strength Icon

    Wireless Applications 5 - 3 Signal Strength Icon The Signal Strength icon in the task tray indicates the mobile computer’s wireless signal strength as follows: Signal Strength Icons Descriptions Table 5-2 Icon Status Action Excellent signal strength WLAN network is ready to use. Very good signal strength WLAN network is ready to use.
  • Page 64 5 - 4 MC21XX Series Integrator Guide Find out from your IT administrator what the connection settings should be (Extended Service Set Identifier (ESSID), Enterprise or Personal, authentication type, tunnel type, certificate requirements, Protected Access Credentials (PAC) requirements). Note that not all of the items listed may be relevant.

  • Page 65: Chapter 6 Accessories

    Chapter 6 Accessories Introduction The MC21XX accessories provide a variety of product support capabilities. Accessories include cradles, cables and spare battery chargers. Table 6-1 lists the MC21XX accessories. MC21XX Accessories Table 6-1 Accessory Part Number Description Cradles Single-slot USB Cradle CRD2100-1000UR Charges the MC21XX main battery and synchronizes the MC21XX with a host computer...
  • Page 66 6 - 2 MC21XX Series User Guide MC21XX Accessories (Continued) Table 6-1 Accessory Part Number Description International AC Line Cord Provides power to the 2-wire power supply. Purchase separately. US AC Line Cord 23844-00-00R Provides power to the 3-wire power supply.

  • Page 67: Single-Slot Usb Cradle

    Accessories 6 - 3 Single-slot USB Cradle CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Single-slot USB cradle: • Provides 5.4VDC power for operating the MC21XX and charging the battery. •...

  • Page 68: Four-Slot Charge Only Cradle

    6 - 4 MC21XX Series User Guide Four-slot Charge Only Cradle CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Four-slot Charge Only cradle: • Provide 5.4 VDC power for operating the MC21XX and charging the battery.

  • Page 69: Four-Slot Ethernet Cradle

    Accessories 6 - 5 Four-slot Ethernet Cradle CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Four-slot Ethernet cradle: • Provide 5.4 VDC power for operating the MC21XX and charging the battery. •...

  • Page 70: Speed Led

    6 - 6 MC21XX Series User Guide Speed LED The green Speed LED lights to indicate that the transfer rate is 100 Mbps. When it is not lit it indicates that the transfer rate is 10 Mbps. Link LED The yellow Link LED blinks to indicate activity, or stays lit to indicate that a link is established. When it is not lit,...

  • Page 71: Four-Slot Spare Battery Charger

    Accessories 6 - 7 Four-slot Spare Battery Charger CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 7-2. The Four-slot Spare Battery Charger simultaneously charges up to four spare batteries. Spare Battery Charging To charge up to four spare batteries: Insert the spare battery into the spare battery charging slot, contact end first.

  • Page 72: Modem Adapter Cable/Modem Dongle

    6 - 8 MC21XX Series User Guide Modem Adapter Cable/Modem Dongle Use the Modem Adapter Cable and Modem Dongle to enable data communication between the MC21XX and a host computer, remotely through the phone lines, and synchronizes information between the MC21XX and a host computer.

  • Page 73: Setup

    Accessories 6 - 9 Setup Connecting to the MC21XX Latch (up position) Latch (down position) Modem Adapter Cable Modem Dongle Modem Dongle Setup Figure 6-7 CAUTION Do not connect the modem's 15-pin connector into a VGA port of a host computer.
  • Page 74 6 - 10 MC21XX Series User Guide Using the Correct Telephone Line Type Use a standard analog phone line, as in most households. In an office, use a line connected to a fax machine or modem. In a hotel, request a room with a standard phone line or data port. If necessary, check with the local phone company or administrator to make sure you are using the right type of line before sending data.

  • Page 75: Usb Activesync/Charge Cable

    • Provide USB connection through the USB pass-through port for communication with a USB device, such as a host computer. For communication setup procedures, refer to the MC21XX Series Mobile Computer Integrator Guide. To attach the cable to the MC21XX: Ensure that the two latches are in the down position.

  • Page 76: Led Charge Indications

    6 - 12 MC21XX Series User Guide USB Charge Cable Figure 6-9 Slide the bottom of the MC21XX into the connector cup of the USB ActiveSync/Charge cable. Slide the two latches on the cable cup up to lock the cup to the MC21XX.

  • Page 77: Holster

    Accessories 6 - 13 Holster The holster provides a holder for the MC21XX. Holster Figure 6-10 The holster holds the MC21XX on a belt or waist band. Slide the MC21XX into the holster with the screen facing the user.

  • Page 78: Handstrap

    6 - 14 MC21XX Series User Guide Handstrap Use the optional handstrap to securely hold the MC21XX. Loop Hook Material Loop Material Pen Stylus Holder Mini Stylus Holder Thick Belt Buckle Thin Belt Handstrap Figure 6-11 Installation To install the handstrap:...

  • Page 79: Removal

    Accessories 6 - 15 Connect Handstrap to Handstrap Bar Figure 6-13 Feed the end of the thick belt through the buckle. Feed the end of the thin belt through the buckle. Removal To remove the handstrap: Pull the belt through the buckle. Pull the belt through the handstrap bar.

  • Page 80: Lanyard

    6 - 16 MC21XX Series User Guide Lanyard Use the optional lanyard to hold the MC21XX. Buckle Belt Mini Stylus Holder Pen Stylus Holder Lanyard Figure 6-14 Installation Feed the ends of both belts through the handstrap bar. Lanyard Installation Figure 6-15 Feed the end of the thick belt through the buckle.

  • Page 81: Mini Stylus

    Accessories 6 - 17 Mini Stylus To attached the mini stylus to the MC21XX: Feed one loop of the tether into the mini stylus slot. Attach Tether to Mini Stylus Figure 6-16 Thread the other end of the tether through the loop. Feed the end of the tether through the hole in the handstrap bar.
  • Page 82 6 - 18 MC21XX Series User Guide...

  • Page 83: Chapter 7 Maintenance & Troubleshooting

    Never use an actual pen or pencil or other sharp object on the surface of the MC21XX screen. Motorola recommends using a screen protector, p/n KT-158412-03R. • Although the MC21XX is water and dust resistant, do not expose it to rain or moisture for an extended period of time.

  • Page 84: Battery Safety Guidelines

    MC21XX Series User Guide • A screen protector is applied to the MC21XX. Motorola recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays. Benefits include: • Protection from scratches and gouges •...

  • Page 85: Cleaning

    CAUTION Always wear eye protection. Read warning label on compressed air and alcohol product before using. If you have to use any other solution for medical reasons please contact Motorola for more information. Avoid exposing this product to contact with hot oil or other flammable liquids. If such...

  • Page 86: Cleaning The Mc21Xx

    7 - 4 MC21XX Series User Guide • Cotton tipped applicators • Isopropyl alcohol • Can of compressed air with a tube. Cleaning the MC21XX Housing Using the alcohol wipes, wipe the housing including keys and in-between keys. Display The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of liquid around the edges of the display.

  • Page 87: Cleaning Frequency

    Maintenance & Troubleshooting 7 - 5 All sides of the connector should also be rubbed with the cotton tipped applicator. Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face. CAUTION Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the surface.

  • Page 88: Troubleshooting

    Incorrect cable See the system administrator or refer to the MC21XX Series configuration. MC21XX Integrator Guide. Communication See the system administrator or refer to the MC21XX Series software was MC21XX Integrator Guide.
  • Page 89 Maintenance & Troubleshooting 7 - 7 Troubleshooting the MC21XX (Continued) Table 7-1 Problem Cause Solution Tapping the window Touch screen not Re-calibrate the screen. Tap Start > Control Panel > Stylus buttons or icons does calibrated correctly. > Calibration tab. Tap the Recalibrate button. Alternatively, not activate the press Blue button and ESC.

  • Page 90: Single-Slot Usb Cradle

    7 - 8 MC21XX Series User Guide Single-slot USB Cradle Troubleshooting the Single-slot USB Cradle Table 7-2 Symptom Possible Cause Solution MC21XX battery is not Cradle is not receiving power. Ensure the power cable is connected securely to charging (LED both the cradle and to AC power.

  • Page 91: Four-Slot Charge Only Cradle

    Maintenance & Troubleshooting 7 - 9 Four-slot Charge Only Cradle Troubleshooting the Four-slot Charge Only Cradle Table 7-3 Problem Cause Solution MC21XX battery is not Cradle is not receiving power. Ensure the power cable is connected securely charging (Indicator does not to both the cradle and to AC power.

  • Page 92: Usb Activesync/Charge Cable

    MC21XX during data was communication. transmitted, or Incorrect cable See the system administrator or refer to the MC21XX Series transmitted data was configuration. MC21XX Integrator Guide. incomplete. Communication See the system administrator or refer to the MC21XX Series software is not installed MC21XX Integrator Guide.

  • Page 93: Appendix A Specifications

    Appendix A Specifications MC21XX and Accessory Technical Specifications Table A-1 summarizes the MC21XX technical specifications and intended operating environments. MC21XX Technical Specifications Table A-1 Item Description Physical Characteristics Dimensions 171.7 mm L x 60.9 mm W x 34.1 mm D (6.76 in L x 2.40 in W x 1.24 in D) Weight (including battery) MC2100: 228 g (8.04 oz)
  • Page 94 A - 2 MC21XX Series User Guide MC21XX Technical Specifications (Continued) Table A-1 Item Description Performance Characteristics Marvell PXA320 processor at 624 MHz Operating System ® Microsoft Embedded CE 6.0 Core Memory 128 MB RAM/256 MB Flash Output Power USB: 5 VDC @ 300 mA max.
  • Page 95 Specifications A - 3 MC21XX Technical Specifications (Continued) Table A-1 Item Description Data Capture Specifications Options Linear imager 1D laser scanner 2D imager Linear Imager Specifications Optical Resolution 5 mil minimum element width Roll ± 25° from vertical Pitch Angle ±...
  • Page 96 A - 4 MC21XX Series User Guide...

  • Page 97: Appendix B Keypad

    Appendix B Keypad Introduction The MC21XX is available with a 27-key keypad. NOTE For information about using the soft keyboard input panel. For more information, see Entering Information Using the Keyboard Input Panel on page 2-12. 27-Key Keypad The 27-key keypad contains a Power button, application keys, navigation pad and function keys. The keypad is color-coded to indicate the alternate function key (blue) values and the alternate ALPHA key (orange) values.
  • Page 98 B - 2 MC21XX Series User Guide 27-Key Keypad Figure B-1 27-Key Descriptions Table B-1 Description Power Powers the MC21XX screen on and off (resume and suspend). Scan (yellow) Used in scanning applications, press to scan a bar code. This key has the same function as activating the side mounted scan buttons.
  • Page 99 Keypads B - 3 27-Key Descriptions (Continued) Table B-1 Description Numeric/Alpha/Special Numeric, alpha or special function keys. Numeric by default. Function Produces a special function when the blue FUNC key is activated. Produces alpha values when the orange ALPHA key is activated. In Alpha state, produces the lower case alphabetic characters on the key.
  • Page 100 B - 4 MC21XX Series User Guide 27-key Keypad Input Modes Table B-2 Orange Key Orange + Shift Keys (Alpha Lowercase Mode) (Alpha Uppercase Mode) Numeric Mode Press Press Press Press Press Press Press Press See Note 2 See Note 2 space Note 1: An application can change the key functions.
  • Page 101 Keypads B - 5...
  • Page 102 B - 6 MC21XX Series User Guide...

  • Page 103: Glossary

    802.11/802.11abgn. A radio protocol that may be used by the Motorola radio card. Access Point. Access Point (AP) refers to Motorola’s Ethernet Access Point. It is a piece of communications equipment that manages communications between the host computer system and one or more wireless terminals. An AP connects to a wired Ethernet LAN and acts as a bridge between the Ethernet wired network and IEEE 802.11...
  • Page 104 Glossary - 2 MC21XX Series User Guide Bar. The dark element in a printed bar code symbol. Bar Code. A pattern of variable-width bars and spaces which represents numeric or alphanumeric data in machine-readable form. The general format of a bar code symbol consists of a leading margin, start character, data or message character, check character (if any), stop character, and trailing margin.
  • Page 105 Glossary - 3 but are optional for other symbologies. Using check digits decreases the chance of substitution errors when a symbol is decoded. Codabar. A discrete self-checking code with a character set consisting of digits 0 to 9 and six additional characters: (“-”, “$”, “:”, “/”, “,”...
  • Page 106 Glossary - 4 MC21XX Series User Guide Element. Generic term for a bar or space. EMDK. Enterprise Mobility Developer’s Kit. Encoded Area. Total linear dimension occupied by all characters of a code pattern, including start/stop characters and data. ESD. Electro-Static Discharge ESN.
  • Page 107 Glossary - 5 IEC (825) Class 1. This is the lowest power IEC laser classification. Conformity is ensured through a software restriction of 120 seconds of laser operation within any 1000 second window and an automatic laser shutdown if the scanner's oscillating mirror fails.
  • Page 108 MC21XX. In this text, MC21XX refers to the Motorola wireless handheld computer. It can be set up to run as a stand-alone device, or it can be set up to communicate with a network, using wireless radio technology.
  • Page 109 Glossary - 7 RAM. Random Access Memory. Data in RAM can be accessed in random order, and quickly written and read. Reflectance. Amount of light returned from an illuminated surface. Resolution. The narrowest element dimension which is distinguished by a particular reading device or printed with a particular device or method.
  • Page 110 Glossary - 8 MC21XX Series User Guide Subnet Mask. A 32-bit number used to separate the network and host sections of an IP address. A custom subnet mask subdivides an IP network into smaller subsections. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets.
  • Page 111 INDEX Numerics install ........1-4 battery charge status ......2-5 27-key keypad .
  • Page 112 Index - 2 MC21XX Series User Guide charging battery ......1-4 four-slot spare battery charger ....1-6, 6-1 charging, temperature range .
  • Page 113 Index - 3 hard reset ......2-12 scan buttons ....... . 1-2 power on .
  • Page 114 Index - 4 MC21XX Series User Guide unpacking ....... . . 1-1 updates, documentation .
  • Page 116 MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All Rights Reserved.

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