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405-00022-00
Support
Teledyne DALSA Industrial Products provides the following support resources:
Documentation
In addition to this manual, the following information ships with the product:
Online help – fingertip help is available on every screen ("panel") of the User Interface.
PDF document – a copy of this manual is located on the hard drive, in directory "PDF Manuals".
IPD Website
Our www.teledynedalsa.com/ipd website is updated regularly with the latest information.
Factory Support
Call, fax, or email your local representative, or the Teledyne DALSA Headquarters, for product
support.
Teledyne DALSA Industrial Products
700 Technology Park Drive
Billerica, MA 01821
To assist our staff in supporting you better, please have the following information available:
1. Name of Teledyne DALSA representative who sold you the product.
2. Serial number of the unit.
3. Description of how the product is being used (application and environment).
4. Description of the problem and what you were doing when the problem occurred.
5. Exact wording of any error or warning messages that the product displayed.
6. What you have done to try and solve it.
Maintenance
For continued product health and reliable results, Teledyne DALSA recommends regular main-
tenance checks to keep the equipment free of dust and dirt. Use anti-static compressed air to blow
dust off the Lens and use a lens cloth or cleaner to wipe away grease, oil, or fingerprints.
Rev 06; 7 April 2011
3. SUPPORT AND MAINTENANCE
Main Number: +1.978.670.2002
FAX: +1.978.670.2010
Email: support.ipd@teledynedalsa.com
Internet: http://www.teledynedalsa.com/ipd
VA6x User's Reference
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