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You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the World Wide Web.
This Hardware Maintenance Manual and Troubleshooting Guide describes the
diagnostic tests that you can perform, troubleshooting procedures, and
explanations of error messages and error codes. The documentation that comes
with your operating system and software also contains troubleshooting
information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server:
1. Determine what has changed. Determine whether any of the following items
2. View the light path diagnostics LEDs and event logs. The blade server is
3. Run IBM Dynamic System Analysis (DSA) and collect system data. Run
4. Check for and apply code updates. Fixes or workarounds for many problems
© Copyright IBM Corp. 2011,
were added, removed, replaced, or updated before the problem occurred:
v Hardware components
v Device drivers and firmware
v System software
v UEFI firmware
v System input power or network connections
If possible, return the blade server to the condition it was in before the problem
occurred.
designed for ease of diagnosis of hardware and software problems.
v Light path diagnostics LEDs: See "Light path diagnostics LEDs" on page 92
for information about light path diagnostics LEDs that are lit and actions that
you should take.
v Event logs: See "Error symptoms" on page 83 for information about
notification events and diagnosis.
v Software or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running DSA, see the Dynamic System Analysis Installation and
User's Guide.
To download the latest version of DSA code and the Dynamic System Analysis
Installation and User's Guide, go to http://www.ibm.com/support/entry/portal/
docdisplay?brand=5000008&lndocid=SERV-DSA .
might be available in updated UEFI firmware, device firmware, or device
drivers.
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