Hold Calls; Put A Call On Hold; Resume A Call On Hold; Swap Between Active And Held Calls - Cisco 8841 User Manual

Hold Calls

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready. When you place
a video call on hold, video transmission is blocked until you resume the call.
Use the following steps to put a call on hold.
1. Press the Hold icon
2. To resume a call from hold, press the Hold icon

Resume a Call on Hold

Your phone is configured to provide cues that let you know when you have left a call on hold for
too long:
•
Flashing message indicator on the handset
•
Visual notification on the phone screen
•
Ringing notification on the phone if a hold reminder is configured with phone
web page
Use the following step to answer a call left on hold too long.
1. Press the Hold icon

Swap Between Active and Held Calls

You can easily switch between active and held calls.
Use the following step to swap between active and calls on hold.
1. Press the Session button for the held call to resume that call and place the other
call on hold automatically.

Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or
another phone, such as a phone at a coworker's desk or in a conference room.
A parked call is monitored by your network so you won't forget about it. If the call remains
parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the
call on your original phone. You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another
destination, as set by your administrator.
A parked call occupies one line.
Cisco IP Phone 8841/8851 Multiplatform Phones User Guide
or Hold.
or Resume to retrieve the held call.
or Resume.
Calls
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