Call Disconnect; Hold And Resume - Cisco 7931G User Manual

Call Disconnect

• If you work in a contact center or similar environment, you can create, update, and delete your own
• A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned.

Call Disconnect

To end a call, simply hang up. Here are some more details.
If you want to...
Hang up while using the handset
Hang up while using a headset
Hang up while using the speakerphone

Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon
information area and the corresponding line button flashes green
call on hold, the line button flashes green and the phone displays the local hold icon. When another phone
places a call on hold, the line button flashes red
If another user put a shared line on hold, its associated line button displays
else sharing that line) can resume the call.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing
after a certain period of time. The "reverting" call remains on hold until you resume it or until Hold Reversion
times out.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon
• Displaying a line button
Tips
• Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your phone
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
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prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more
information, contact your system administrator.
shifts the focus of the phone screen to display the incoming call. Your system administrator can change
this focus priority setting.
Then...
Return the handset to its cradle. Or press EndCall.
Press ( ). Or, to keep headset mode active, press EndCall.
Press or EndCall.
and the phone displays the remote hold icon
next to the caller ID for the held call.
(flashing, depending on the line state).
Calling Features
appears on the right in the call
. With a shared line, when you place a
(flashing). You (and anyone
.