Cisco IP Phone 7841 Quick Reference Guide

Cisco IP Phone 7841 Quick Reference Guide

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Cisco IP Phone 7841 Quick Reference Guide

Phone Layout and Key Descriptions

Cisco 7841

Phone Descriptions

1 Handset Light Strip Indicates an incoming call (flashing red) or new voice message (steady red).

Programmable Feature Buttons

Programmable Feature Buttons

Depending on how your system administrator sets up the phone, programmable feature buttons provide access to:

  • Phone lines and intercom lines
  • Speed-dial numbers (speed-dial buttons, including the Line Status
  • speed-dial features)
  • Web-based services (for example, a Personal Address Book button)
  • Call features (for example, a Privacy button) Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

Green, flashing: Held call

Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

Red, steady: Remote line in use (shared line or Line Status)

Red, flashing: Remote line on hold

3 Phone Screen Shows information about your phone such as directory number, call and line status, softkey options, speed dials, placed calls, and phone menu listings.

Softkey Buttons

Softkey Buttons

Depending on how your system administrator sets up the phone, enabled softkey options display on your phone screen.

Navigation Ring and Select Button

Navigation Ring and Select Button

The navigation ring and select button allows you to scroll through, highlight, and select items.

Hold / Resume Button

Hold / Resume Button

Places an active call on hold or resumes the held call.

Conference Button

Conference Button

Creates a conference call.

Transfer Button

Transfer Button

Transfers a call.

Speakerphone Button

Speakerphone Button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Headset Button

Headset Button

Toggles the headset on or off. When the headset is on, the button is lit.

Mute Button

Mute Button

Toggles the microphone on or off. When the microphone is muted, the button is lit.
12 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

Volume Button

Volume Button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Contacts Button

Contacts Button

Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

Applications Button

Applications Button

Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.



Autodials your voice messaging system (varies by system).
17 Handset The handset contains the primary mic and speaker.


To make a call:

  • Lift the handset and dial a number.
  • Press Speakerphone or Headset and dial a number if using speakerphone/headset.
  • For Internal calls - enter the 4 digit extension number.
  • For external calls - dial 9 + the number (add 1 + area code for long distance calls).

To answer a call on your primary line:

  • Lift the handset.
  • If you are using the speakerphone, press Speakerphone button.
  • If you are using the headset, press Headset button.

To end a call:

  • Hang up handset.
  • If you are using the speakerphone, press Speakerphone button or End-Call softkey.
  • If you are using the headset, press the Headset button or End-Call softkey.


To immediately decline a call:

  • Highlight the call and press Decline softkey.

To send call to voicemail:

  • Press Volume down once to silence the incoming call, then wait for the call go to voicemail.


To place a call on hold:

  • Press the Hold / Resume button.

To resume a call:

  • Press the Resume softkey or the Hold / Resume button.


To forward calls:

  1. At idle phone, press Fwd All softkey.
  2. Dial the destination number.

To cancel forwarding:

  • Press Fwd Off softkey.


To transfer a call to another extension:

  • Press Transfer button.
  • At dial tone, dial desired number.
  • Press Transfer button again.

To retrieve the call if no one answers:

  • Press Cancel softkey.


Look up subscribers by first name, last name or extension number:

  1. Press the Contacts Button.
  2. Scroll to and select Corporate Directory.
  3. Fill in search criteria and press Submit softkey.
  4. Highlight desired contact and press Dial (or Call) softkey.


To conference in participants (up to six participants):

  1. During a connected call, press Conference button.
  2. Select a held call and press Yes.
  3. OR dial the desired number and press Conference button again.

To end a conference call:

  • Hang up handset.
  • Press Cancel softkey.

To view conference participants:

  • Press Details softkey.


To adjust the handset, headset, or speakerphone volume:

  • During the call, press Volume button up or down.

To adjust the ringer volume:

  • At an idle phone, press Volume button up or down.


To establish a Meet-Me conference:

  1. Lift the handset
  2. Press Meet Me softkey and dial the Meet-Me conference number (Contact the helpdesk to receive a conference number).

To participate in a Meet-Me conference:

  • Dial the Meet-Me conference number (provided by the conference initiator).

To end a Meet-Me conference:

  • Hang up or press Cancel softkey.


To adjust user preferences:

  1. Press Applications button.
  2. Scroll to and select Preferences option.

To change the ring tone:

  1. Select Ringtone from Preferences.
  2. Scroll through ring type options.
  3. Press Play softkey to sample ring.
  4. Press Set softkey to make choice.
  5. Press Apply softkey to finalize choice.

To change contrast:

  1. Select Contrast from Preferences.
  2. Use Navigation ring to adjust contrast.
  3. Press Save softkey to save contrast settings.


To view call history:

  1. Press Applications button.
  2. Scroll to and select Call History option.
  3. Select All Lines or the line that you want to view.
  4. Select a call record and press Details softkey.

To dial a number in the call history:

  1. Scroll to a listing in the call log, and press Dial.

To edit a number in a call log:

  1. Highlight the desired number.
  2. Press EditDial softkey.


Cisco 7841 Phone Tutorial Video

How to perform factory reset on 7841 phone using keypad

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Cisco IP Phone 7841 Quick Reference Guide


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