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TROUBLESHOOTING
Alarm or Condition
Possible Cause
Power requirements
exceed UPS capacity
(101–110% for 2 minutes or
111–150% for 30 seconds)
Overload
or the load is defective.
Continuous audible alarm
The self-test has not
completed properly.
Self-Test
UPS fault condition.
Obtaining Service
The troubleshooting chart covers most of the difficulties you may
encounter during normal operations. If you have any questions or
problems with your UPS, call your Avaya service representative or the
appropriate telephone number on the service label of your UPS.
Please have the following information ready when you call:
S
S
S
S
S
S
62
t
Avaya
S9RM UPS Site Preparation, Installation and Operator's Manual
Action
Turn off and unplug the UPS. Remove some of the
equipment from the UPS. Wait at least five seconds until
all LEDs are off and restart the UPS. You may need to
obtain a larger capacity UPS.
Verify that the proper amount of load is applied to the UPS
before starting the self-test: 50% load for 700 VA; 35%
load for 1000 VA; 38% load for 1500 VA; or 25% load for
2000 VA.
Save your work and turn off your equipment. Turn off and
unplug the UPS. Contact your Avaya service
representative. The alarm cannot be silenced.
Material code
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
S
05147387 Rev C
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