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Quantum and Evolution Series Installation and Operating Handbook
Chapter 15 Customer Technical Support
Customer Technical Support can help with:
•
Queries regarding equipment operation.
•
The return of equipment for upgrade or repair.
•
Customer training.
•
Application notes and white papers.
Contact details in Europe and North America are as follows:
Paradise Datacom Ltd.
1 Wheaton Road
Witham, Essex, CM8 3UJ, England.
Tel: +44(0)1376 515636
Fax: +44(0)1376 533764
E-mail UK support : support@paradise.co.uk
Product
information
http://www.paradisedata.com. Alternatively, e-mail
application notes. Currently available application notes are:
EVO_AN_001 Control of remote site Modem and BUC using Web User Interface
EVO_AN_002 G703 Clock Extension
EVO_AN_003 Software Utility Program
EVO_AN_004 Software Upgrade Instructions
EVO_AN_005 Kernel Recovery Instructions
EVO_AN_006 Recovery Instructions
EVO_AN_007 Compact Flash Programming Procedure
EVO_AN_008 Software Upgrade Via Telnet Instructions
EVO_AN_009 Quick Start Guide
Repair/Return Procedure
Please refer to the equipment warranty statement for full details of returning equipment
for repair or upgrade. In summary:
1. Ensure the equipment really does have a fault.
2. Write an explicit fault report, including what appears to be wrong, the circumstances
under which it occurs and what other equipment is involved.
3. Provide an official Purchase Order to cover the cost of any repairs or sign disclaimer
on the Fault Report page.
4. Outside of the UK, contact either the UK or US Paradise Datacom offices for a
Return Material Authorisation (RMA) number and information on import/export
procedures. The RMA number must be quoted on all documentation and on the
outside of the packaging.
State College, PA 16803, U.S.A.
can
be
found
15-1
Paradise Datacom LLC
328 Innovation Blvd.
Tel: +1 814 238 3450
Fax: +1 814 238 3829
via
the
World
support@paradise.co.uk
Wide
Web
at
for the latest
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