Table of Contents
Advertisement
Quantum and Evolution Series Installation and Operating Handbook
In the event that an upgrade is unsuccessful (for example, because the upload to the
modem was interrupted), then it is possible to enter a recovery mode. The memory on the
modem is configured to include a failure recovery sector that includes a very basic file
system. By keeping the Main key pressed down while the modem is powering up, the
recovery mode is entered. (It is possible to perform the equivalent operation remotely
through the serial port on the 1-for-n connector – please contact Customer Technical
Support for more details.) In this mode, you can still make a connection from a web
browser to the modem (using the default IP address and subnet displayed on the screen).
Note that this may require the PC IP address and subnet to be changed to be compatible
with the subnet being used by the modem. A very basic web page will be displayed that
requests the location of the file that the modem is to be upgraded with. The upgrade will
then proceed as normal and the modem will restart when the operation is complete. If the
basic web page does not display properly then it may be necessary to flush the browser
cache (in Internet Explorer, this is achieved by going to the menu option tab
Tools/Internet Options.../General and selecting Delete Files... from the Temporary
Internet Files options).
A software upgrade cannot be performed whilst the modem is on traffic.
modem upgrade process starts, normal modem functions are suspended. The modem
configuration prior to upgrade is maintained and the modem will use this configuration
after the upgrade.
7.4.11.2 Procedure
This procedure allows a Quantum or Evolution series modem to be upgraded with the
latest version of software.
Failure to follow this procedure could render the modem
Method
1. The compact flash in the modem has a special piece of software called the fallback
image that is used to recover when an upgrade fails. It is essential that this is
upgraded prior to any upgrade or downgrade as older versions of the fallback image
are less reliable with newer versions of modem software. This is done as follows:
a. Go to the Downloads section of the Paradise Datacom web site
(http://www.paradisedata.com) and from the Modem Software Download
section, select the 'Install Quantum/Evolution Series Modem Software' option.
b. Download the
fbupgrade.exe
c. Connect your PC to the modem M&C Ethernet interface using a straight
CAT5E Ethernet cable, ensuring the modem has an IP address compatible
with the PC (i.e. on the same subnet). (The modem IP address can be set via
the Main/Edit/Unit/M&C/IP address and subnet mask options.)
d. On your PC, open a DOS Command Prompt Window (select Start, Run and
enter cmd) and change the directory to the location of the downloaded files.
fbupgrade.zip
file to your PC and extract the two files
and
fbimage
to a folder on your PC.
7-184
Once the
unusable!
Advertisement
Table of Contents
