Getting Service - Arris Touchstone TG852 User Manual

Getting
Safety Started
Ethernet Cable
Battery
Installation Installation
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Getting Service

Before trying to use your new Telephony Gateway, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
fol lowing information ready:
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If the Telephony Gateway was provided by your cable company, they already have
the required information.
In addition, you should ask your cable company the following questions:
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Touchstone TG852 Telephony Gateway User's Guide
Ethernet
Configuration Usage
Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Gateway, you need to obtain two drywall anchors or wood screws.
See the Wall-Mount Template and Instructions for more details.
Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully. Contact your cable company if you have any ques tions.
the Telephony Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Gateway)
the model number of the Telephony Gateway
Do you have any special system requirements or files that I need to down-
load after I am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
Troubleshooting Glossary
8