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Motorola DCT3412 Installation Manual

High-definition digital video recorder set-top box
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  • Page 2 These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.
  • Page 3: Keep These Instructions

    Any changes or modifications not expressly approved by Motorola could void the user’s authority to operate this equipment under the rules and regulations of the FCC. However, there is no guarantee that interference will not occur in a particular installation.
  • Page 4 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 5: Table Of Contents

    Connecting to an A/V Receiver Audio Only... 3-8 Connecting to a Stereo TV ... 3-9 Connecting a Stereo TV... 3-9 Connecting a Stereo TV and Stereo VCR ... 3-11 Connecting an A/V Receiver, TV, and VCR ... 3-12 DCT3412 Installation Manual...
  • Page 6 RF Modem (Upstream) ...4-13 d08 Code Modules...4-14 d09 Memory Configuration ...4-16 d10 Keypad–LED ...4-16 d11 Interface Status...4-17 d12 User Setting Status ...4-19 d13 DVR/Hard Drive Status...4-21 d14 DOCSIS Status...4-23 d15 Application Specific Information ...4-27 d16 Interactive Status ...4-27 DCT3412 Installation Manual...
  • Page 7 Figure 3-7 IR transmitter installed in mounting bracket ... 3-15 Figure 3-8 IR Blaster installed ... 3-16 Figure 3-9 Sample data devices you can connect to the DCT3412... 3-17 Figure 4-1 Example of the LED for the main menu... 4-2 Figure 4-2 Example GENERAL STATUS LED (no error) ...
  • Page 8 Table 1-1 DVR Recording Time Guidelines...1-3 Table 2-1 Front panel ...2-1 Table 2-2 Rear panel connections ...2-2 Table 3-1 LED displays and OOB frequencies ...3-18 Table 3-2 Boot cycle error codes ...3-19 Table 3-3 Operational check procedures ...3-20 DCT3412 Installation Manual...
  • Page 9: Section 1

    Section 1 Introduction This manual provides instructions for cable operator personnel to install the Motorola DCT3412 high-definition digital video recorder (DVR) cable terminals. The DCT3412 terminals include a high-end processor, expanded memory and enhanced graphics to support digital and on-demand, broadcast, and interactive services. They provide a full complement of interconnection options.
  • Page 10: Features

    HDMI (also compatible with DVI using an HDMI-to-DVI converter cable) Component Video (Y Pb Pr) IEEE 1394 Standard-definition video output through: S-Video Baseband Audio output through: S/PDIF ATSC standard Dolby Digital Baseband L/R DCT3412 Installation Manual ® AC-3 electrical or optical...
  • Page 11: Standard Dvr Functionality

    Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive size: All times are approximate.
  • Page 12: Connection Record

    Introduction provides a product description, a list of related documentation, the technical help line telephone number, and the repair/return procedure. Section 2 Overview describes the DCT3412 and provides an overview of its use. This section also identifies the front-panel displays and keys and describes the rear-panel features. Section 3 Installation provides subscriber location installation and testing instructions.
  • Page 13: If You Need Help

    Inside the U.S.: 1-888-944-HELP (1-888-944-4357) Outside the U.S.: 1-215-323-0044 Motorola Online: http://businessonline.motorola.com The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.
  • Page 14: Calling For Repairs

    Introduction Calling for Repairs If a Motorola DCT3xxx set-top requires repair service, please call one of the following Motorola Authorized Service Centers: From USA Company or Canada 1-800-227-0450 World Wide Digital 1-800-352-5274 Teleplan To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.
  • Page 15: Section 2

    INFO Displays the channel number or time of day. The indicators are: LED DISPLAY MSGS. — the DCT3412 has received messages for you to read ON — the DCT3412 is powered on RECORD — the DVR is recording REMOTE — the remote control is in use...
  • Page 16: Rear Panel

    RF video output RF OUT Mini phono jack enabling the DCT3412 to control a VCR using an optional, low-power IR Blaster transmitter (not all IPGs support this feature) S-Video high-quality video output to a VCR or TV that accepts S-Video...
  • Page 17: Section 3

    TVs, home theater receivers, and stereo VCRs. Important Safety Considerations The DCT3412 requires careful handling to avoid potential damage to its internal hard disk drive or the loss of recorded data. Be sure to follow these requirements during transportation and installation.
  • Page 18: Before You Begin

    3 If is not displayed, re-enter the key sequence in step 2. is displayed, press any other key to reset the terminal, turn it off, and complete the clearing process. DCT3412 Installation Manual REPLAY MY DVR key may be labeled “...
  • Page 19: Video Connection Options

    If your TV does not have an S-Video input, use the composite video ( (composite) SDTV only If your TV only has a coaxial RF input, connect it to the DCT3412 Audio Connection Options Connect the stereo audio cable to the left and right connectors on the TV.
  • Page 20: Installation Overview

    TV composite has a coaxial RF input, connect it to the DCT3412 2 Determine if you are connecting the audio to a home theater receiver or directly to the TV: For an HDMI or IEEE 1394 video connection, no additional audio connections to the TV are required.
  • Page 21: Connecting To An Hdtv - Video Only

    If your TV has a DVI input, you can use an HDMI-to-DVI converter cable to connect to the DCT3412 connector. HDMI For information on configuring your DCT3412 settings, see “Optimizing Your Cable Terminal for High Definition TV.” IEEE 1394 If your HDTV has an IEEE 1394 connector, you can connect an IEEE 1394 cable to the IEEE connector on your HDTV and the cable terminal.
  • Page 22: Figure 3-1 Cabling To An Hdtv

    Installation Figure 3-1 Cabling to an HDTV Because HDMI and IEEE 1394 provide a video and audio output, no additional audio connections to the TV are required if you use HDMI or IEEE 1394. DCT3412 Installation Manual...
  • Page 23: Cabling To An Hdtv Audio Only

    AUDIO R for Dolby 5.1 Surround Sound. HDMI and IEEE1394 carry video and audio. If you connect the DCT3412 to your HDTV using HDMI or IEEE1394, no additional audio connections to the TV are necessary. For information on configuring your DCT3412 settings, see “Optimizing Your Cable Terminal for High Definition TV.”...
  • Page 24: Connecting To An A/V Receiver Audio Only

    AUDIO R for Dolby 5.1 Surround Sound. HDMI and IEEE1394 carry video and audio. If you connect the DCT3412 to your HDTV using HDMI or IEEE1394, no additional audio connections to the TV are necessary. For information on configuring your DCT3412 settings, see “Optimizing Your Cable Terminal for High Definition TV.”...
  • Page 25: Connecting To A Stereo Tv

    To connect to an audio receiver, such as a home mini system, follow a daisy-chain convention. The A/V configuration illustrated (Figure 3-4) enables digital stereo recording, including Dolby Surround sound. Use only one set of RCA input connectors on the stereo: connectors on the DCT3412. AUDIO VIDEO AUDIO connector on the cable terminal.
  • Page 26: Figure 3-4 Connecting A Stereo Tv

    3-10 Installation Figure 3-4 Connecting a Stereo TV DCT3412 Installation Manual...
  • Page 27: Connecting A Stereo Tv And Stereo Vcr

    VIDEO OUT connectors on the stereo VCR OUTPUT AUDIO R connectors on the stereo TV. LEFT connector on the stereo VCR and the OUTPUT VIDEO Installation 3-11 connector on the CABLE IN INPUT INPUT DCT3412 Installation Manual...
  • Page 28: Connecting An A/V Receiver, Tv, And Vcr

    S-video offers better video quality. This video connection method does not support HD video. For more information, see “Connecting to an HDTV – Video Only.” DCT3412 Installation Manual connectors on the cable terminal and AUDIO OUT R connector on the cable terminal and the...
  • Page 29: Figure 3-6 Connecting An A/V Receiver, Tv, And Vcr

    Installation 3-13 Figure 3-6 Connecting an A/V Receiver, TV, and VCR DCT3412 Installation Manual...
  • Page 30: Recording Your Connections

    Disconnect the power from the cable terminal before connecting or changing cable connections. Do not place another component or object on top of the cable terminal. DCT3412 Installation Manual...
  • Page 31: Installing The Optional Ir Blaster

    Because the IR Blaster radiates in an area approximately 40 degrees wide, you do not need to be precisely on target with the receiver. You may prefer to offset the location of the IR Blaster transmitter so that it is less likely to interfere with operation of the VCR remote control. Installation 3-15 DCT3412 Installation Manual...
  • Page 32: Connecting The Ir Blaster

    As a final check, operate the VCR using the remote control from various positions in the room. If the IR Blaster is obstructing the IR receiver on the VCR, move it slightly. DCT3412 Installation Manual jack on the rear panel:...
  • Page 33: Data Device Connections

    Sample data devices you can connect to the DCT3412 Boot Cycle After connecting the proper cabling to the DCT3412, plug the power cord into the DCT3412 and electrical wall outlet. Begin performing the boot cycle procedure: After a few moments, the LED displays HUNT and then FR 1.
  • Page 34: Table 3-1 Led Displays And Oob Frequencies

    When the correct OOB frequency is acquired, the LED flashes FR number. When multiple OOB frequencies are used, the DCT3412 pauses 40 seconds on each valid frequency. The LED displays dl and a progress indicator, which identifies a software object download.
  • Page 35: Boot Cycle Error Codes

    No action required because the terminal repeats the software object download None No action required because the terminal repeats software object download process None Ensure proper cable connections Contact headend operator Contact headend operator Contact headend DCT3412 Installation Manual...
  • Page 36: Operational Check For The Remote Control

    Press to turn the sound off. Press MUTE If the DCT3412 does not operate properly, refer to Section 5, “Troubleshooting.” Optimizing the High-Definition Settings This subsection describes how to optimize standard and HD video settings and closed captioning based on subscriber preferences.
  • Page 37 For the best standard and HD viewing: Power off the DCT3412 and then immediately press the TV is on, the on-screen menu lists the settings you can configure: USER SETTINGS > TV TYPE HDMI/YpbPr OUTPUT 4:3 OVERRIDE ADDITIONAL HDMI SETTINGS>>>...
  • Page 38 Sets the background opacity for closed captions. Defaults to AUTO. Options are AUTO, Background TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Opacity Sets the default settings for closed captions (AUTO) or the settings you have configured Settings (USER). Defaults to AUTO. Options are AUTO or USER. DCT3412 Installation Manual...
  • Page 39: Graphics Overlaying The Video

    3 To exit the menu and save your settings, press the Graphics Overlaying the Video The DCT3412 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and EPG.
  • Page 40: Additional Hdmi Settings

    HDMI device has not indicated support for those formats Return to Main Returns to the User Settings menu. Page Restore Automatic Restores the Additional HDMI Settings on this screen only as preferred by the HDMI device Settings DCT3412 Installation Manual HDMI AUTO...
  • Page 41: Section 4

    All signal-level and quality indicators use a 1% to 100% scale, unless otherwise noted. All sample displays are illustrative; actual data may differ from the examples. You can use the diagnostics when running the base platform or Thin Client software. DCT3412 Installation Manual...
  • Page 42: Using The Diagnostics

    Diagnostics Using the Diagnostics To use the diagnostics: Ensure that the DCT3412 is installed with the base platform or Thin Client software and that it is connected to an AC outlet. Press and immediately press POWER main menu is displayed on the OSD and “d01” is displayed on the front-panel LED: >...
  • Page 43: D01 General Status

    TSI structure corrupt EP18 Driver initialization failure Connected A DCT-operations connect or disconnect message determines whether the DCT3412 is State CONNECTED or DISCONNECTED. Platform ID A unique 16-bit hexadecimal number that identifies the platform image (also called the ROM ID).
  • Page 44: D02 Purchase Status

    The last acknowledged sequence number of a purchase sent by the controller. It is a 16-bit, unsigned hexadecimal number. Last RB Time The last time the DCT3412 attempted to report back purchases to the controller, in GPS seconds. IPPV Status If IPPV is enabled, the IPPV status indicator LED is on.
  • Page 45: D03 Out-Of-Band (Oob) Status

    Carrier locked Carrier unlocked Description OOB data detected within last 5 seconds OOB data not detected within last 5 seconds Description EMM data detected within last 5 seconds EMM data not detected within last 5 seconds Diagnostics DCT3412 Installation Manual...
  • Page 46: D04 In-Band Status

    Displays the packet identifier (PID) stream the DCT3412 tunes to for EMM data, in hexadecimal Network PID Displays the network PID to which the DCT3412 is tuned to receive network messages, in hexadecimal d04 In-Band Status This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every 5 seconds.
  • Page 47: Figure 4-5 Led Display For In-Band Diagnostic

    Indicates the number of correctable and uncorrectable digital multiplex errors, up to 9999. Counts It is updated every 5 seconds and reset each time the DCT3412 is power cycled or another digital multiplex is tuned. The maximum value displayed is 9999, even if there were more than 9999 errors.
  • Page 48: D05 Unit Address

    MULTICAST 16 ADDRESS FOR: MAC ADDRESSES: DOCSIS: Ethernet: 1394: USB: Settop: Figure 4-6 LED display of a unit address DCT3412 Installation Manual UNIT ADDRESS nnnn 0x0000 0x0000 0x0000 0x0000 xx xx xx xx xx xx xx xx xx xx xx xx...
  • Page 49 A unique decimal number that indicates the unit address or physical address. OOB Addresses Network The DCT3412 network address displayed in decimal format. Multicast 16 Specifies the stream to which the OOB multicast 16 addresses are assigned. The stream Address For type and multicast 16 addresses cycle on the OSD every 5 seconds.
  • Page 50: D06 Current Channel Status

    PCR LOCK CCI: 0x00 CIT: 0x00 Page 1 of 3 Figure 4-7 Current channel status LED displays Digital channel: Digital channel indicator DCT3412 Installation Manual CURRENT CHANNEL STATUS IB TUNER 1 0xbb 199.2500 MHz APS: 0x00 RC Flag: 0x00 DRM: 0x00...
  • Page 51 (Digital channels only) The center RF carrier frequency for the digital service. It can be Frequency from 54 to 860 MHz. Authorized Indicates whether the DCT3412 is authorized for the currently tuned service: YES — authorized NO — not authorized Purchasable...
  • Page 52 N/A — the value is invalid or cannot be retrieved The retention state: Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours, 90 minutes, or Not Defined N/A — the value is invalid or cannot be retrieved DCT3412 Installation Manual...
  • Page 53: D07 Rf Modem (Upstream)

    RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCT3412. The information is updated each time this diagnostic is displayed. STATUS: CENTER FREQUENCY: REQUESTED POWER LEVEL: ACTUAL POWER LEVEL: REPORT BACK ADDRESS:...
  • Page 54: D08 Code Modules

    This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions installed on the DCT3412. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.
  • Page 55 Digital Secure Processor The digital secure processor version in ASCII format Downloadable Object Lists all objects loaded, or being loaded, onto the DCT3412 in ASCII format. The Information Table information displayed for each object depends on the running environment. If a download is not in progress, the LED displays the current environment running and version number, as shown in Figure 4-9.
  • Page 56: D09 Memory Configuration

    4-16 Diagnostics d09 Memory Configuration This diagnostic displays the DCT3412 memory configuration. The information is updated when you display the diagnostic. SYSTEM RAM: FLASH: NVRAM: There is no LED display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB.
  • Page 57: D11 Interface Status

    INST (installed) or NOT INST (not installed) IR Blaster INST (installed) or NOT INST (not installed) INTERFACE STATUS INST NOT INST INST INST INST INST INST INST YES/NO YES/NO ACTIVE/NOT ACTIVE YES/NO YES/NO XXXX x XXXX xx:x Diagnostics 4-17 DCT3412 Installation Manual...
  • Page 58 The list displays all of the formats that the DCT3412 could read, up to a maximum of 12 formats. If the DCT3412 cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio means the DCT3412 supports the format.
  • Page 59: D12 User Setting Status

    480i. If you are not using the HDMI video connection, the HDMI/YPbPr OUTPUT setting displays as YPbPr OUTPUT. USER SETTING STATUS 16:9 1080I 480i ENABLED STANDARD MONO SERIF BLACK AUTO WHITE AUTO PRIMARY LANGUAGE USER Diagnostics 4-19 DCT3412 Installation Manual...
  • Page 60 3, 4, 5, or 6 — Set by the provider. Settings Displays the selected setting: AUTO — Closed caption settings are determined by the closed caption stream regardless of user modification. USER — The configured closed caption user settings are used. DCT3412 Installation Manual...
  • Page 61: D13 Dvr/Hard Drive Status

    DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status. DVR Status Enabled: Stream Indexer Ver: Content Record Ver: Encoder Number Drive IDE0 Number of Installed Drives: 1 Drive: 1 Model Number: Device ID: Type: Total Size:...
  • Page 62 Diagnostics The DVR/Hard Drive Status fields are: Field Description Enabled Indicates whether the DVR is enabled, based on the DCT3412 Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): True False Stream Indexer Ver.
  • Page 63: D14 Docsis Status

    Obtain Configuration File: eCM Registered: Network Access: Initialize BPI: System Up Time: xxx Days xx Hours xx Mins xx Seconds IP Addresses Cable Modem Set-Top Box Page 1 of 3 Diagnostics xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx vvv Scroll Down vvv DCT3412 Installation Manual 4-23...
  • Page 64 Power Level: Symbol Rate: Page 2 of 3 DOCSIS Known MAC Addresses xx.xx.xx.xx.xx.xx xx.xx.xx.xx.xx.xx xx.xx.xx.xx.xx.xx Page 3 of 3 DCT3412 Installation Manual ^^^ Scroll Up ^^^ xx.xx.xx.xx.xx.xx xx.xx.xx.xx.xx.xx QAM 256 xx.x QAM 128 x.xxx vvv Scroll Down vvv ^^^ Scroll Up ^^^...
  • Page 65 Each byte value xx ranges from 00 to FF and is padded with zeros when necessary. For example,0:0:2D:1:F1:D is displayed as 00:00:2D:01:F1:0D. If the value is invalid or cannot be retrieved, or DOCSIS is not enabled, 00:00:00:00:00:00 is displayed. Diagnostics 4-25 DCT3412 Installation Manual...
  • Page 66 DOCSIS is not enabled, 0.000 is displayed. Known MAC Displays up to 32 MAC addresses learned by the DCT3412 cable modem, including the Addresses Set-Top MAC and future MAC addresses assigned by DSG, in hexadecimal format xx:xx:xx:xx:xx:xx on two screens if necessary.
  • Page 67: D15 Application Specific Information

    5 seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: IP ADDRESS: UPM: UPSTREAM ID: DOWNSTREAM ID: STATE: MAC ABORT CNTR: SOCKET PORT STATE: INTERACTIVE STATUS 0.0.0.0 00000021 0000 0000 UNCONFIG 0000 UNUSED UNUSED UNUSED UNUSED UNUSED Diagnostics 4-27 DCT3412 Installation Manual...
  • Page 68: Figure 4-10 Interactive Status Led Display

    00000000 is displayed when the UPM is not configured or unknown. Upstream ID A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCT3412. 0000 is displayed if the Upstream ID is not configured or unknown.
  • Page 69 This counter increments every time the MAC layer reaches the cell abort count limit. It is reset by the successful upstream transmission of a cell – for example, when the DCT3412 receives an ACK. If the counter reaches the MAC abort count limit, the DCT3412 assumes the MAC layer is unavailable due to noise, congestion, or some other problem.
  • Page 70: Troubleshooting

    POWER button on the cable terminal or the remote control was not pressed. MUTE on the remote control to restore sound. ® II, or Dolby Pro Logic). button. POWER button on MUTE DCT3412 Installation Manual...
  • Page 71 Some widescreens TVs offer a zoom feature that may be able to remove the black bars. (See your TV manual for information about zooming 4:3 video.) DCT3412 Installation Manual key on the front panel. Your settings are displayed on the cable...
  • Page 72 You may be able to minimize the border using the zoom feature on the TV. The cable terminal is The DCT3412 includes an integrated hard drive and a fan for cooling. During normal operation, the DCT3412 emits a low humming noise, similar to a personal computer.
  • Page 73: Specifications

    15° to 40°C (32° to 104°F) 5% to 95% (noncondensing) 95 to 125, 57 to 63 Hz 60 W nominal at 115 Vac 17.13 in. × 13.13 in. × 2.75 in. 12 pounds DCT3412: 120 GB DCT3416: 160 GB DCT3412 Installation Manual...
  • Page 74: Connection Record

    To ease reconnection if equipment is moved or added to the system, you can use a copy of this or a similar diagram to record the connections between components for the subscriber: Figure B-1 Connection record Before connecting or changing cable connections, disconnect the power from the DCT3412. DCT3412 Installation Manual...
  • Page 75: Abbreviations And Acronyms

    Motion Picture Experts Group-2 compression standard for digital audio and video encoding NVRAM non-volatile random-access memory on-screen display program clock reference packet identifier Pay-Per-View Quadrature Amplitude Modulation QPSK Quadrature Phase Shift Keying Return for Service Authorization standard definition DCT3412 Installation Manual...
  • Page 76 Abbreviations and Acronyms-2 signal-to-noise ratio S/PDIF Sony Philips Digital Interface Format TCP/IP Transmission Control Protocol/Internet Protocol Technical Response Center TvPC TV PassCard Universal Serial Bus video on demand Y Pb Pr component video connectors for HDTV DCT4312 Installation Manual...