General Printing Problems - Toshiba GA-1040 Operator's Manual

C
C-2 Troubleshooting
If this happens:
You cannot connect to a
GA-1040.
You cannot select or view one
of the queues.
You cannot connect to the
GA-1040 from a Windows
computer with the Command
WorkStation or Fiery utilities.
Printing seems to take too
long.
GA-1040 doesn't respond to a
Print command.

General printing problems

• Make sure that the GA-1040 is not being calibrated from the Operation Panel.
If the GA-1040 is being calibrated from the Operation Panel, you can select it in the
Chooser, but you cannot connect to it. This insures that only one person is calibrating
the server at any time and that print jobs do not use unexpected calibration.
• Have your system administrator enable the queue in Setup.
• Make sure the connection is configured correctly.
For instructions, see Getting Started.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the GA-1040 until it can be processed
and printed; when you print to the Direct connection, the job cannot be sent to the
GA-1040 until the previous job is finished processing, so you must wait longer to use
your computer.
• Did you select the GA-1040 as the current printer?
Before printing, you must select the GA-1040 as the current printer from your
computer.
• Make sure that the copier is switched on.
Someone may have turned the copier off, or the Automatic Power-Off or Power Saver
mode function may have engaged. Even with the copier off, the GA-1040 appears in
the Chooser.
• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the
GA-1040.
• Make sure that the job does not contain a PostScript error.
Check with the operator, or use Fiery WebSpooler to check the job's status. In
Fiery WebSpooler, a job containing a PostScript error appears in red.
To obtain information on the PostScript error, make sure the Print to PS Error option
is set to Yes in GA-1040 Setup. See the Configuration Guide for more information.
Try this: