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I
NDIANA
3.
Managing Benefits in the New System
3.1
Managing Benefits Overview
There are new ways to manage be
changes and completi
provided for a quick reference when contacting the Call Center to spea
Representative or to use the automated system.
3.1.
1 Agency Registration (New!)
Agencies working with public assistance clients may need to know whether a c
for be
nefits. Or, an agency may wish to check a client's case status to assist a client, or remind him/her
of a step in the application process. For agencies working with clients in this capa
enhancement has been developed to provide case status for all clients working w
agency. Agency Registration offers agencies registered with the IBM-led Coalitio
to access case status for clients receiving Food Stamps, Cash Assistance (TANF)
benefits.
Agency Registration does NOT require an Authorized Representative Form to be o
staff member working with a client;
access to client case status, either online or by contacting the FSSA Call Center.
Agency Registration release for their case information to be available to the agen
access an agency-specific web portal to access case status for all clients ass
Each agency is assigned a PIN number to use when accessing the online agenc
the Agency Registration
amount(s), redete
the phone with a Call Center Representative.
Case specific client information, beyond info
provided only to Authorized Representatives or agencies and/or individuals th
authority to access case specific information (i.e., Township Trustees and Section 8
If your agency is interested in the Agency Registration process, please contact the
agencyaccesshelp@ifcem.com.
3.1.2
Ch
ecking Case Status
On
ce the Indiana Application for Assistance signature page has been proces
an
d Authorized Representatives may check the application status by using th
Int
ernet or by speaking wi
Applicants may check case status two weeks after the application is submitted or when the 2032
Pending Verifications notice has been received in the mail by the applicant or Authorized
Representative. The 2032 Pending Verifications notice will provide a 10-digit Indiana Client Eligibility
System (ICES) case number that is used to check case status on the automated system and the Internet.
Checking case status on the Internet
Go to
www.in.gov/fssa
county, then select "Start Here" and the "Check Case Status" link. Applicants must provide last
name, ICES case number, date of birth and last four digits of Social Security Number. The Internet
will indicate if the case is approved, pending or denied. The online case status tool provides the
following case information:
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
nefits in the new system, such as checking case status, reporting
ng the redetermination process. The Call Center Main Menu options are also
rather, an agency will register with the IBM-led Coalition and receive
enhancement, agency staff will have access to a client's case status, benefit
rmination date, and a list of pending verifications and due dates, either online or over
th a Call Center Representative.
, click the "Apply for Benefits / Manage Your Benefits" button. Select your
M
ODERNIZATION
rmation about the status of the case and next steps, will be
20
k with a Call Center
lient has been approved
city, a new
ith a particular
n a single point of entry
and Health Coverage
n file for each agency
A client must sign an
cy. Agency staff can
ociated with the agency.
y web portal. By using
at have special, legal
Administrators).
IBM-led Coalition at
sed, applicants, clients
e automated system,
vcan@us.ibm.com
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