V-Can Member Questions - IBM Voluntary Community Assistance Network V-CAN User Manual

I
NDIANA
HIP Application and Brochures order form
To order HIP applications and brochures for your office, complete and submit the HIP Applications and
Brochures order form.
5.1.

2 V-CAN Member Questions

Questions and comments about eligibility modernization and the V-C
led Co alition at vcan@us.ibm.com. If you are wo
p o r ble m, please let us know. When reporting an
email:
Client name and case
Security Number;
Name of
Time of day th
Phone number where the call was placed,
5.1.3 Ins ruc ons for Locating the Online Functions t ti
Use the following instructions
report changes on the Internet:
Go to
Click the "Apply for Benefits/Manage your Benefits" button;
Select the county where the applicant resides (NOTE: only applicants in counties
where Eligibility Modernization has been implemented can use this function);
Click "Start Here" ; and
On the Welcome page, select the appropriate link to Screen for Services,
Apply for Benefits, Check Case Status or Repor t a Change.
Figure 14: Online Tools Welcome Page
Screen for Services
Check Case Status
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
number or date of birth and last four digits of Social
Call Center Representative, if applicable;
e call was made, if applicable; and
to locate the screening and online application and to check case and
www.in.gov /fssa ;
M
ODERNIZATION
AN should be emailed to the IBM-
rking with or on behalf of a client and experience a
is sue, please provide the following information in your
if applicable.
29
Apply for Benefits
Report a Change
vcan@us.ibm.com