Appendix; Quick Reference Cards; Public Assistance Contacts - IBM Voluntary Community Assistance Network V-CAN User Manual

I
NDIANA

6. Appendix

6. 1 Quick Reference Card
The appendix contain
applicants and clients. V-CAN members can cut out these reference cards for a
to helpful contacts and information.
6.1.

1 Public Assistance Contacts

The Public Assistance
public assistance programs. The Public Assistance Contacts sheet can be cut out and placed by a
phone for quick reference to commonly used phone numbers an
V-CAN Access Poin
Stand if the information suits your clients' needs. The Public Assistance Contacts c
23 of the V-CAN User Guide.
NOTE: This list is not inclusive of all organizations that V-CAN members may contac
6.1.2 Call Cen ter Main Menu
The Call Center Main Menu card can be used when working with or on be
cards pro vide the main menu options when contacting the Call Center from
when sin u g the after-hours a
qui ck refe nce or in the Call Center Tip Stand provided to V-CAN Access Points. The Call Center Main re
Men u card is located on page 24 of the V-CAN User Guide.
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
s
s several quick reference cards that V-CAN members can use when assisting
Contacts list contains helpful phone numbers and website addresses for Indiana
ts providing access to a phone can use this card as an insert in the Call Center Tip
utomated system. This card can be cut out and posted next to a phone for
The Call Center Main Menu is subject to change. Please check the FSSA website at
www.in.gov/fssa, click "Eligibility Modernization" and "Communications" for
updates to this menu.
M
ODERNIZATION
d website addresses. Alternatively,
30
quick, easy reference
ard is located on page
t.
half of your clients. These
7am – 7pm local time or
vcan@us.ibm.com