Applying For Benefits In The New System; Applying For Benefits Overview; Application Process After Modernization - IBM Voluntary Community Assistance Network V-CAN User Manual

I
NDIANA

2. Applying for Benefits in the New System

2.1

Applying for Benefits Overview

There are several ways applicants can apply for benefits in the ne
an Internet screening and online
Representative, or apply at a local DFR office using a computer, phone, paper
an in-person interview. This section highlights each method of applying for benefi
2.1.1

Application Process After Modernization

The diagram below shows the application process
(i.e., toll-free line, local DFR office and Internet) and how an application and supporting documents are
submitted and processed. This diagram can be used as a reference for V-CAN members who assist
clients with the application process.
Figure 1: Public Assistance Application Process After Modernization
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
application, start an application over the phone with a Call Center
M
ODERNIZATION
w system. Applicants can complete
after modernization starting with each entry point
5
application or through
ts.
vcan@us.ibm.com