IBM Voluntary Community Assistance Network V-CAN User Manual page 23

I
NDIANA
Upcoming changes to the redetermination process:
Cases including Food Stamps (non-elderl
o
o
Cases including Food Stamps (elderly a
o
Medicaid and/or TANF Cases only (no Food Stamps)
o
Applicatio n processing standards (i.e., 30 for Food Stamps and Cash Assi
Medicaid and or 90 days for Disability Medicaid) do not apply for redeterminations.
3.1.5 Call Center Main Menu (7am – 7p
The following options are available to callers contacting
7pm, Monday – Friday, lo
Press (1) for English or (2
Press (1) for Hea
Cash Assistance
(2) Benefit Programs Main Me
1. Apply
2. Check Case Status
3. Ask about a Letter or N
4. Report a Change
5. Review or Reschedule an Appointmen
6. Find a Local Offi
7. Request a Proof of Eligibility Letter
8. More Options
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
6 month review questionnair
12 month redetermination form
12 month redetermination form
12 month redetermination form (no interview)
Typically, redeterminations take up to 30 days for any of the three programs.
m, Monday – Friday, local time)
cal time:
) for Spanish
lthy Indiana Plan (HIP); (2) Benefit Programs (such as Food Stamps,
or Health Cove
nu Options:
for Assistance (by speaking with a Representative)
otice
ce
(1) Trouble Getting Required Information
(2) Report Suspected Fraud
(3) Questions about Electronic Benefit Transfer (EBT) Cards
(4) Frequently Asked Questions (FAQs)
(5) Third Party Inquiry (general or case specific)
(6) Other Questions
M
ODERNIZATION
y and non-disabled)
e
and interview
nd disabled)
and interview
the Call Center between the hours of 7am –
rage); or (3) for IMPACT Employment Services
t
23
stance/TANF, 45 days for
vcan@us.ibm.com