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Related Manuals for IBM Voluntary Community Assistance Network V-CAN
Summary of Contents for IBM Voluntary Community Assistance Network V-CAN
- Page 1 NDIANA LIGIBILITY ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide December 2008 V-CAN User Guide vcan@us.ibm.com...
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Page 2: Table Of Contents
6.1.2 Call Center Main Menu (business and after-hours) 6.1.3 Indiana Benefits: Information to Get You Started V-CAN User Guide LIGIBILITY Table of Contents its Overview n Process After Modernization ation acket rocessing epresentatives lication Processes strat Status After-Hours Automated System) aterials ials ODERNIZATION ……………….. 20 ime) vcan@us.ibm.com... -
Page 3: Getting Started
V-CAN User Guide LIGIBILITY ODERNIZATION ide may not apply to all V-CAN Access N Training presentations posted on the FSSA vcan@us.ibm.com. mily Resources (DFR) is d on a regional basis their public ion about and d Stamps and Health ir clients –... -
Page 4: Options For Access Points
• You can upgrade your V-CAN member status at any time. If you would like to upgrade to an Access Point or update your status as publicized or non- publicized, email us at vcan@us.ibm.com. • Non-publicized Access Points will not be listed on the FSSA website. -
Page 5: Applying For Benefits In The New System
Figure 1: Public Assistance Application Process After Modernization V-CAN User Guide LIGIBILITY ODERNIZATION application, start an application over the phone with a Call Center after modernization starting with each entry point w system. Applicants can complete application or through vcan@us.ibm.com... -
Page 6: Internet Screening
Paper Application Mail Paper Application ening (similar to the FSSA QualCheck system used prior to ODERNIZATION Electronic Signature Electronic Signature l questions related to e screening indicates ant’s screening results DFR office or call the s may receive Food Stamps vcan@us.ibm.com... -
Page 7: Online Application
Number” box contained at the beginning of the online application. V-CAN User Guide LIGIBILITY ODERNIZATION ance (TANF), Food Stamps and/or Medicaid. The plicants may continue answering questions on Online Application Print Paper Application Mail Paper Application Online Application Electronic Signature paper application, or Electronic Sign ature vcan@us.ibm.com... -
Page 8: Paper Application
V-CAN User Guide LIGIBILITY ODERNIZATION n online application once it is started and saved. Once an rsheet and a Summary of Rights and Print Paper Application ing an electronic signature s the online application, packet contains a summary of vcan@us.ibm.com... - Page 9 LIGIBILITY ODERNIZATION SMITH SMITH IN 46952 IN 46952 Mail Paper Application The application is part ially-completed with household member information provided during the Internet Screening. ening, s/he can request cation. Once the paper te the application, sign the Indiana vcan@us.ibm.com...
- Page 10 30 days to complete an online application once it is started and saved. Figure 6 shows the Household Member Information Summary. V-CAN User Guide LIGIBILITY ening and complete the online application. eting the online application: Online Application Electronic Signature plication online application by answering questions about household members, ODERNIZATION vcan@us.ibm.com...
- Page 11 Indiana Application for Assistance and submit the signature page to the FSSA Service Center. Figure 7 shows the electronic signature page of the online application: Figure 7: Electronic Signature Page V-CAN User Guide vcan@us.ibm.com...
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Page 12: Pa Per Application
DFR office or at a V-CAN Access per Application Signature Page www.in.gov/fssa ODERNIZATION e. The process for starting an application er the phone and will ning, the FSSA Service plicant. ail. The application packet will contain the tion are below: vcan@us.ibm.com... -
Page 13: Application Packet
In addition to the Summary of Rights and red for each program f at a local DFR office. date and will send vcan@us.ibm.com... - Page 14 • If submitting an application and supporting documents by mail, be sure to remove all paper clips and staples. V-CAN User Guide LIGIBILITY ODERNIZATION Select the document(s) mailed or FAXed to the FSSA Service Center. e submitted on an se and Social Security n copying both items on the vcan@us.ibm.com...
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Page 15: Application Processing
Hoosier ice is received in the mail. ting documents need application processing a document, the uments by the due original application nd Health Coverage in-person application ircumstances such as equire a face-to-face se who face hardship vcan@us.ibm.com... -
Page 16: Authorized Representatives
Applicants and clients (found at www.in.gov/fssa e (TANF) benefits. half of the client Policy Manual section ke any designated staff r about the information for more information. , click “Eligibility Modernization” vcan@us.ibm.com... -
Page 17: Other Application Processes
“Assignment of Rights” should be signed when a pregnant adult woman applies for the program. A non- applicant parent who is applying only for children does not have to sign Question 14. V-CAN User Guide LIGIBILITY ODERNIZATION nce/TANF, Food Stamps and Medicaid). mps, Cash Assistance ion processes relevant he following programs: vcan@us.ibm.com... - Page 18 (refugee or asylee); ay be found online at articipating V-CAN sites tion may be submitted to a mplete the Indiana Application licant must answer “yes” to Question ocess is listed below: (if documents are vcan@us.ibm.com alify for HIP...
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Page 19: Application Tips
You may continue to use Hoosier Healthwise and Medicare Savings Program (QMB / SLMB / QI) paper applications in the new system. V-CAN User Guide LIGIBILITY ODERNIZATION ially relevant to agencies Internet browser’ the screening or ed when completing an number, starting with a e Interview and 2032 vcan@us.ibm.com... -
Page 20: Managing Benefits In The New System
LIGIBILITY nefits in the new system, such as checking case status, reporting rather, an agency will register with the IBM-led Coalition and receive enhancement, agency staff will have access to a client’s case status, benefit rmation about the status of the case and next steps, will be th a Call Center Representative. -
Page 21: Reporting Changes
If a client is NOT present in your office or on th must be listed as an Authorized Representative or a Registered Agency with the IBM-led Coalitio n to access a client’s case status. -
Page 22: Redetermination
When adding newborns to existing Medicaid cases, a Ba mitted to the FSSA Service Center by mail or FAX. The Ba the V-CAN Team at vcan@us.ibm.com. Make sure to choose one method of th r FAX OR mail, do not FAX and mail the form). - Page 23 ) for Spanish lthy Indiana Plan (HIP); (2) Benefit Programs (such as Food Stamps, or Health Cove rage); or (3) for IMPACT Employment Services nu Options: otice ODERNIZATION stance/TANF, 45 days for the Call Center between the hours of 7am – vcan@us.ibm.com...
- Page 24 TIER 1 Call Center Representatives Call Center Representatives ODERNIZATION rocess changes (i.e., i.e., questions about uestions. If a case- transfer calls to the SPECIALISTS SPECIALISTS (Waiver, Aging, (Waiver, Aging, Nursing Home, Nursing Home, Refugee & Disability) Refugee & Disability) vcan@us.ibm.com...
- Page 25 Party Inquiry option. On the Call Center main menu, select “8” for More Options, and then “5” to access the Third Party Inquiry. V-CAN User Guide LIGIBILITY ODERNIZATION ur question for a Call d can be accessed at or listen to Frequently vcan@us.ibm.com...
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Page 26: Client Support Materials
The lev to place by computers with online application instructions; Internet Roll Menu ODERNIZATION d contain helpful Access Points can serve the ublicized Ac cess Points). Access el of Access Point membership l receive client support Call Center Tip Stand vcan@us.ibm.com... -
Page 27: Referral Member M Aterials
V-CAN members can request client support materials by completing and submitting the Material Request Form (MRF). The MRF can be found at “Communications” and can be returned by mail, FAX or e-mail (vcan@us.ibm.com) to the IBM-led Coalition. V-CAN User Guide... -
Page 28: V-Can Resources
Eligibility Modernization www.in.gov /fssa , and click “Eligibility ision of Family Healthy Indiana Plan or contains helpful tips and swers. s and answers about low-cost computer fering access to a d in the Resource share the presentation vcan@us.ibm.com... -
Page 29: V-Can Member Questions
Brochures order form. 5.1. 2 V-CAN Member Questions Questions and comments about eligibility modernization and the V-C led Co alition at vcan@us.ibm.com. If you are wo r ble m, please let us know. When reporting an email: Client name and case Security Number;... -
Page 30: Appendix
This card can be cut out and posted next to a phone for ODERNIZATION quick, easy reference d website addresses. Alternatively, ard is located on page half of your clients. These 7am – 7pm local time or vcan@us.ibm.com... - Page 31 (same as toll-free number) cation: www.in.gov/fssa www.in.gov/fssa , click “Eligibility “Communications” and Comments: email receive informatio www.HIP.IN.gov d EBT information: 1-877-768-5098 ealthwise toll-free number: 1-800-889-9949 www.indianamedicaid.com ODERNIZATION ontacts Food Stamps and , click “Apply for vcan@us.ibm.com n about benefit vcan@us.ibm.com...
- Page 32 Suspected Fraud Questions about Electronic Benefit Tran s (F AQs) (leave a message with c hange of address, income, etc) Asked Questions regarding: ODERNIZATION al time) enefit Programs (i.e., ); or (3) for sfer (EBT) Cards specific) ed System) vcan@us.ibm.com Call...
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Page 33: Indiana Benefits: Information To Get You Started
Indiana Benefits: Information to Get You Started The list below shows the type of supporting documents that should be submitted with Cash Assistance (TANF), Food Stamps and Health Coverage applications. This list is included on the Indiana Application for Assistance: V-CAN User Guide vcan@us.ibm.com...
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