IBM Voluntary Community Assistance Network V-CAN User Manual page 12

I
NDIANA
Once the applicant signs the application, s/he may print or request a mailed copy of the application
packet. This packet will contain a summary of the online application responses, a case-specific, bar-
coded D ocument Coversheet and a Summary of Rights and Responsibilities. The applicant will submit
copies of supporting documents to the FSSA Service Center or local DFR office.
2.1. 4 Call Center
Another way to ap
application over the phone with a Call Center Representativ
through the Call Center is outlined below:
Step 1: Applicant
An applicant begins an application by answering screening questions about household members,
relationships, resources, income and expenses over
Call Center Representative will complete the screening with the applicant ov
discuss the screening results with the applicant. Upon completion of the scree
Center mails a partially-completed application and application packet to the ap
Step 2: Applicant completes, signs and submits application
An applicant receives the application packet in the m
partially-completed
page, Document Coversheet and Su
Indiana Application for Assistance
th e FSSA Service Center or loca
2.1.5 Pa per Application
If pre ferred, applicants can print
Point location. The steps for printing a blank paper applica
Step 1: Print and Complete Paper Application
Step 2: Sign and Submit Paper Application
When an applicant completes the application, s/he will need to sign the Indiana Application for
Assistance signature page and submit it with copies of supporting documents to the FSSA Service
Center or local DFR office.
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
ply for Cash Assistance (TANF), Foo
Call Center
answers screening questions with a Call Center Representative
Indiana Application for Assistan
mmary of Rights and Responsibilities. The applicant will sign the
signature page and submit it with copies of supporting documents to
l DFR office.
a blank paper application at a local DFR office or at a V-CAN Access
Pa per Application
G o to www.in.gov/fssa
Click the "Apply For Benefits/Manage Your Benefits" button
Select your county
Click "Start Here" (or "Versión en Español" for Spanish)
Click "Apply for Benefits"
Select program(s) – TANF, Food Stamps, Health Coverage
Enter name and address of applicant
Click "Print Application"
M
ODERNIZATION
d Stamps and Health Coverage is to start an
e. The process for starting an application
Mail Paper Application
the phone with a Call Center Representative. The
ail. The application packet will contain the
ce, Indiana Application for Assistance signature
tion are below:
Signature Page
12
er the phone and will
ning, the FSSA Service
plicant.
vcan@us.ibm.com