Reporting Changes - IBM Voluntary Community Assistance Network V-CAN User Manual

I
NDIANA
Scheduled interview appointments;
o
A list of supporting documents that need to be su
o
Approved, pending or denied status;
o
Assistance Groups associated wi
o
A Proof of Eligibility form (to be printed or mailed to the client); an
o
The option to view documents submitted to support an applicatio
o
Checking case status on the aut
Applicants, clients and Authorized Representatives must provide last four d
Number and ICES case number or date
The automated system will provide:
Approved, pending or denied sta
o
A list of supporting documents that need to be submitted by the ap
o
are also provided);
Authorized and redetermination months; and
o
Current and next month benefit amounts.
o
Checking case status with a Call Center Representative
Some residential facilities or special needs providers may assist multiple c
Agencies Registered with the IBM-led Co
Representatives can check the status of up to three clients during one
Representative. Information on additional clients can be requested
Representative will provide th
NOTE: If you need case specific information and a client is present in yo
phone, the client may provide verbal authorization directly to the Call C
you to receive case specific or other client specific information.
If a client is NOT present in your office or on th
must be listed as an Authorized Representative or a Registered Agency with the IBM-led
Coalitio n to access a client's case status.
• Case Status will not be available for applications until the the application processing time
(i.e., 30 days for Food Stamps and Cash Assistance (TANF), 45 days fo
days for Disability Medicaid) has passed or the 2032 Pending Verifi
been received in the mail by the applicant or Authorized Representative.
• Hoosier Healthwise Enrollment Centers will receive disposition forms with case status for
the applications submitted through the Enrollment Center.

3.1.3 Reporting Changes

Clients can report changes of household members, address and income by using the Internet,
automated phone system or by speaking with a Call Center Representative.
Reporting Changes on the Internet
Go to www.in.gov/fssa
county, then select "Start Here" and the "Report a Change" link. In order to report change
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)
omated phone system
e information within the same business day.
, click the "Apply for Benefits / Manage Your Benefits" button. Select your
M
ODERNIZATION
bmitted (due dates are also provided);
th the client;
of birth to check case status on the automated system.
tus;
alition or individuals serving as Authorized
e phone and you need to check case status, you
21
d
n.
igits of Social Security
plicant (due dates
lients with applications.
call with a Call Center
and a Call Center
ur office or on the
enter Representative for
r Medicaid, and 90
cations notice has
vcan@us.ibm.com