Table Of Contents - IBM Voluntary Community Assistance Network V-CAN User Manual

I
NDIANA
1. Getting Started............................................................................................... 3
1.1 Introduction
1.1.1 V-CAN User Gu
1.1.2 Options for Access Points
2. Applying for Benefits in the New System............................................................ 5
2.1 Applying for Benef
2.1.1 Applicatio
2.1.2 Internet Screenin
2.1.3 Online Applic
2.1.4 Call Center
2.1.5 Paper Application
2.1.6 Application P
2.1.7 Submitting an Application
2.1.8 Application P
2.1.9 Interviews
2.1.10 Authorized R
2.1.11 Other App
2.1.12 Application Tips
3. Managing Benefits in the New System..........................................
3.1 Managing Benefits Overv
3.1.1 Agency Regi
3.1.2 Checking Case
3.1.3 Reporting Changes
3.1.4 Redetermination
3.1.5 Call Center Main Menu (7am - 7pm, Monday - Friday, local t
3.1.6 Call Center Main Menu (
4. Client Support Materials................................................................................. 26
4.1 Client Support Materials Overview
4.1.1 Access P
4.1.2 Referral Member M
4.1.3 How to Order Client Support Mater
5. V-CAN Resources.......................................................................................... 28
5.1 General
5.1.1 V-CAN Publications and Documents
5.1.2 V-CAN Member Questions
5.1.3 Instructions for Locating the Online Functions
6. Appendix ......................................................................................................30
6.1 Quick Reference Cards
6.1.1 Public Assistance Contacts
6.1.2 Call Center Main Menu (business and after-hours)
6.1.3 Indiana Benefits: Information to Get You Started
V-CAN User Guide
E
LIGIBILITY
Voluntary Community Assistance Network (V-CAN)

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vcan@us.ibm.com